Anlyst, Customer Svc

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Primary Responsibilities:

• Ability to communicate effectively and professionally with customers. Digest large amounts of data quickly, deal with ambiguity, be decision-oriented, a quick learner and open minded
• Receipt, review, and processing of customer orders, RFQs and exceptions in accordance with standard terms and conditions or customer contractual obligations
• Extensive internal interface with various departments within the organization
• Ensuring all necessary flow-downs to supply chain, shipping, quality, etc. are communicated timely and accurately
• Management of contracts to include assistance with customer delivery status inquiries. customer delivery expedite requests as needed
• Responsible for assisting with timely payment from customers
• Participate in continuous improvement initiatives
• Documented success in maintaining a high level of ownership toward assigned responsibilities
• Ability to train and develop others around them in areas of expertise
• Non-traditional working hours may be required as needed: 2nd shift (2:30pm-11pm)
• Adheres to and participates in all EHS practices and standards across the site, including but not limited to proactive reporting of observed hazards and recommendations to ensure the safety and wellbeing of self and others.

Basic Qualifications:

• Bachelor's degree
• OR in the absence of a degree, 6 years of relevant experience is required
• Experience in resolving customer complaints and problems
• MS Excel, PowerPoint, Word proficient
• Strong numerical, written, and verbal communication and reasoning skills

Preferred Qualifications:

• SAP Knowledge
• Experience working in a manufacturing set up
• ACE, Six sigma continuous improvement experience
• Reporting, database manipulation and/or VBA is a plus

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

At Collins Aerospace, our customers are at the core of our business. And meeting each of their unique needs is the key to our success. The Customer & Account Management organization plays a critical role at Collins Aerospace both internally and externally. We provide executive-level support to major original equipment manufacturers and defense customers and support our Strategic Business Units (SBUs) by augmenting key relationships and maintaining an excellent customer experience. Internally, we develop and support our SBUs by strategically planning and capturing future growth opportunities while ensuring customer satisfaction. If you want to advance your career while contributing to a vision that helps our customers redefine the aerospace industry, then consider landing here!

We make modern flight possible for millions of travelers and our military every second. Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems, or creating a positive in flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight!

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

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