{"id":3145791,"url":"https://alion.io/job/rtx-application-support-engineer-12-months-fixed-term-contract","title":"Application Support Engineer - 12 months' Fixed Term Contract","company":{"id":1162,"name":"RTX","domain":"rtx.com","url":"https://alion.io/company/raytheon-technologies","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":416,"ghost_share":0,"stale_share":0.639,"repost_share":0.031,"time_to_fill_p50_days":8,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"contractor","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Glenrothes, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":66000,"period":"year","method":"role_country_seniority_unknown","sample_n":125},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Linux","optional":false},{"name":"Windows","optional":false},{"name":"ETL/ELT","optional":true}],"status":"live","first_seen_at":"2026-03-10T00:00:00Z","employer_posted_date":"2026-03-10","last_verified_at":"2026-10-25T00:56:25Z","board_verified":true,"closed_at":null,"days_open":229,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":228},"description":"Date Posted:\n2026-03-10Country:\nUnited KingdomLocation:\nHarlow, EssexPosition Role Type:\nHybridJob Title: Application Support Engineer\nGrade: P3\nFunction: DT\nLocation: Harlow (Hybrid)\nClearance: SC Eligible\nDuration: Fixed Term Contract - 12 months\nHours: Full Time - 37 hours per week\nRaytheon UK\nAt Raytheon UK, we take immense pride in being a leader in defence and aerospace technology. As an employer, we are dedicated to fuelling innovation, nurturing talent, and fostering a culture of excellence.\nJoining our team means being part of an organisation that shapes the future of national security whilst investing in your growth and personal development. We provide a collaborative environment, abundant opportunities for professional development, and a profound sense of purpose in what we do. Together, we are not just advancing technology; we're building a community committed to safeguarding a safer and more connected world.\nAbout the role:\nWe are seeking a capable and motivated Application Support Engineer to join our wider Data and BI Product Family. This role will initially focus on providing technical deployment and application support for a major financial planning transformation, working closely with programme teams and Digital Technology functions such as Architecture, Security, and Operations.\nThe role requires strong technical troubleshooting skills, hands-on experience with financial planning platforms, and a solid foundation in operating system and application support. As the programme transitions toward go-live, the Application Support Engineer will play a key role in knowledge transfer, documentation, and training, ensuring the broader support team is fully equipped to manage the new platform in a live environment.\nYou will initially be aligned with the programme and transition to your home team as the programme nears delivery where you will integrate with the wider team and pick up other application support task as required.\nAgile experience is highly advantageous, as this role sits within an engineering product family that operates using modern, iterative delivery methodologies.\nResponsibilities\nDeployment & Technical Support:\nSupport the initial deployment, configuration, and technical validation of the new financial platform.\nProvide hands-on troubleshooting and issue resolution across application, interface and configuration layers.\nWork closely with infrastructure, network, and security teams to ensure end-to-end environment readiness.\nCollaboration & Cross-Functional Engagement\nCollaborate with key programme stakeholders including Architecture, Engineering, Programme Delivery, QA, and Finance Operations.\nParticipate in Agile ceremonies and contribute to iterative delivery cycles, backlog refinement, and continuous improvement.\nAssist in interpreting architectural and design requirements into actionable support tasks.\nOperational Readiness & Transition:\nPrepare the wider support organisation for steady-state operations by developing documentation, standard operating procedures, and knowledge articles.\nDeliver training and knowledge-transfer sessions to ensure operational teams can confidently support the live Finance platform.\nContribute to hyper-care and early life support activities post-go-live.\nMonitoring, Incident Management & Continuous Improvement:\nImplement and maintain monitoring solutions to ensure system availability and performance.\nManage incident triage, root cause analysis, and problem resolution for platform-related issues.\nIdentify opportunities to enhance stability, resilience, and operational efficiency of the platform.\nCandidate requirements:\nEssential:\nProven experience in application support, ideally with finance platforms, OneStream in particular.\nStrong understanding of Service Management frameworks such as ITIL.\nSolid background in:Operating system management (Windows/Linux)\nApplication troubleshooting and performance optimisation\nLog analysis, system monitoring, and incident management\n\nAbility to collaborate effectively with technical and non-technical stakeholders.\nExperience working in structured delivery environments; familiarity with Agile ways of working is advantageous.\nDesirable:\nExperience in support of a wide range of Data and MI/BI platforms.\nExperience supporting applications in regulated industries (e.g., government, aerospace and defence).\nKnowledge of integration concepts (ETL, Event, APIs, message-based interfaces).\nExposure to deployment automation or DevOps practices.\nPersonal Attributes:\nStrong analytical and problem-solving mindset.\nClear communicator able to work across diverse technical teams.\nProactive, collaborative, and committed to delivering high-quality support.\nAdaptable, eager to learn, and able to transition seamlessly between project and BAU contexts.\nRTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.\nPrivacy Policy and Terms:\nClick on this link to read the Policy and Terms","description_format":"text","description_chars":5191,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Missiles","Air Defense","Defense Manufacturing","Avionics & Flight Control"],"lifecycle":[{"event":"open","at":"2026-10-23T10:10:01Z"}],"visa":[],"liveness":{"score":2,"band":"cold","label":"Long shot","p_open":1,"p_active":0.064,"p_room":0.28,"age_days":228,"expected_fill_days":8,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/rtx-application-support-engineer-12-months-fixed-term-contract","json_url":"https://alion.io/job/rtx-application-support-engineer-12-months-fixed-term-contract.json","meta":{"generated_at":"2026-10-25T01:22:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2126,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1162},"rest":"https://alion.io/mcp/rest/get_company?id=1162"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frtx-application-support-engineer-12-months-fixed-term-contract"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frtx-application-support-engineer-12-months-fixed-term-contract"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frtx-application-support-engineer-12-months-fixed-term-contract"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rtx-application-support-engineer-12-months-fixed-term-contract\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frtx-application-support-engineer-12-months-fixed-term-contract"}]}