{"id":1130739,"url":"https://alion.io/job/rtx-collaboration-support-engineer-puerto-rico","title":"Collaboration Support Engineer (Puerto Rico)","company":{"id":1162,"name":"RTX","domain":"rtx.com","url":"https://alion.io/company/raytheon-technologies","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":64,"ghost_share":0,"stale_share":0,"repost_share":0.141,"time_to_fill_p50_days":12,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":["PR"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":83000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":58},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Copilot","optional":false},{"name":"DLP","optional":false},{"name":"JavaScript","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"OneDrive","optional":false},{"name":"Power Apps","optional":false},{"name":"Power Automate","optional":false},{"name":"PowerShell","optional":false},{"name":"React.js","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-08-03T00:00:00Z","employer_posted_date":"2026-08-03","last_verified_at":"2026-10-01T06:46:21Z","board_verified":true,"closed_at":null,"days_open":59,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":59},"description":"Date Posted:\n2026-08-03\n\nCountry:\nUnited States of America\n\nLocation:\nUS-PR-SANTA ISABEL-B1 ~ Felicia Industrial Park - St B1 ~ BLDG 1\n\nPosition Role Type:\nRemoteU.S. Citizen, U.S. Person, or Immigration Status Requirements:\nU.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.Security Clearance:\nNone/Not RequiredAt RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.\nThe following position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico:\nRTX, Enterprise Services, Digital Experience & Collaboration organization is a recognized leader in the delivery and sustainment of enterprise-level services. DEC collaborates with our business and functional partners to enable program and team collaboration through a variety of tools and platforms, driving business value through innovative solutions and service excellence.\nWhat You Will Do\nTroubleshoot issues related to SharePoint, OneDrive, Power Apps, Power Automate and Copilot\nProvide guidance/assistance to users, and create and/or update help documentation like how-to guides\nHost office hours and knowledge sharing sessions to provide advanced troubleshooting, guidance on best practices, and support user adoption.\nMonitor the SharePoint / OneDrive / Copilot ticket queues and respond quickly to requests and/or issues\nManage all processes in Service Now including but not limited to incidents and knowledge base articles as well as act as lead technical SME for tier 3+ \nCoordinate with and work across Digital Technology teams (Architecture, Network, Identity, etc.) on issues and recommendations\nBuild, configure, customize, and maintain SharePoint sites and Power Apps/Flows\nPerform M365 SharePoint administration tasks: assign site collection administrators, review and analyze usage reports, and review configuration settings\nInterface with Microsoft Support on escalations and service degradation or issues\nBuild and run advanced PowerShell scripts\nThis position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only.\nQualifications You Must Have\nA University Degree or equivalent experience and minimum 2 years prior relevant experience, or an Advanced Degree in a related field and minimum 1 year experience.\nExperience working with M365 architecture/administration and SharePoint Online, OneDrive, Teams, Power Apps, Power Automate\nExperience with PowerShell scripting\nExperience with Microsoft Entra (Azure)\nShareGate Migration experience\nQualifications We Prefer\nFamiliarity with AIP (Azure Information Protection), Purview, file labeling, DLP, and encryption\nMicrosoft GCC High experience\nClient-side development: JavaScript, HTML, CSS, and frameworks like React or SPFx\nExperience working with Microsoft Copilot, Microsoft Teams, and Service Now\nWhat We Offer\nWhether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.\nLearn More & Apply Now!\nLocation: This position is remote. However, the successful candidate must be currently living in Puerto Rico.\nPlease consider the following role type definition as you apply for this role:\nRemote: This position is currently designated as remote. Employees who are working in Remote roles will work primarily offsite (from home). The employee may be expected to travel to the Santa Isabel site location as needed.\nRTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.\nPrivacy Policy and Terms:\nClick on this link to read the Policy and Terms","description_format":"text","description_chars":4805,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"Puerto Rico","iso":"PR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-23T02:11:00Z"}],"liveness":{"score":1,"band":"cold","label":"Long shot","p_open":1,"p_active":0.052,"p_room":0.28,"age_days":59,"expected_fill_days":12,"reasons":["conf:7","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/rtx-collaboration-support-engineer-puerto-rico","json_url":"https://alion.io/job/rtx-collaboration-support-engineer-puerto-rico.json","meta":{"generated_at":"2026-10-01T13:08:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4737,"day_limit":5000,"remaining_today":263,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}