{"id":1103751,"url":"https://alion.io/job/rtx-customer-coordinator","title":"Customer Coordinator","company":{"id":1162,"name":"RTX","domain":"rtx.com","url":"https://alion.io/company/raytheon-technologies","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":97,"open_postings":159,"ghost_share":0,"stale_share":0.27,"repost_share":0.075,"time_to_fill_p50_days":9,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hong Kong"],"countries":["HK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":54000,"period":"year","method":null,"sample_n":13036},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true},{"name":"Outlook","optional":true}],"status":"live","first_seen_at":"2026-09-22T03:30:39Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-10-16T00:23:38Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"Date Posted:\n2026-09-22\n\nCountry:\nHong Kong\n\nLocation:\nHK-NT-TSEUNG KWAN O-080 ~ 80 Chun Choi St ~ HAECO BLDG\n\nPosition Role Type:\nUnspecifiedPosition Summary:\nA Customer Service Representative is responsible to manage customer orders and repair requests while ensuring accuracy and compliance. This role serves as the primary interface between the company and customers, providing timely updates on product status and deliveries, addressing inquiries, and coordinating with internal teams to resolve issues.\nA. Key Responsibilities:\n· Ensure customer orders, purchase orders, quotations, and invoices are accurately generated, processed, and recorded in SAP.\n· Manage repair orders in SAP, including financial processing in accordance with contractual terms and conditions.\n· Follow up on customer requests and inquiries in a timely and effective manner, in line with service standards or as directed by the Customer Service Supervisor.\n· Act as a key point of contact for customers, providing timely updates on product status, delivery schedules, and order progress.\n· Maintain a good working knowledge of company products, services, and processes to provide accurate information and support to customers.\n· Support sales and operations teams in addressing customer concerns and coordinating solutions.\n· Coordinate with production, sales, shipping, warehouse, and other internal stakeholders to expedite orders, trace shipments, and resolve delivery issues.\n· Accurately document customer service interactions to support service quality, reporting, and trend analysis.\n· Provide administrative and operational support to the Customer Service Supervisor as required.\n· Perform any other ad hoc duties as assigned by the Manager to support business and operational needs.\nB. Skills & Qualifications:\nHKDSE or above, with a university degree or equivalent experience preferred, or an advanced degree in a related field with relevant experience\nStrong communication and influencing skills, with the ability to communicate effectively with stakeholders both within and outside the team. Able to explain policies, procedures, and work processes clearly, and influence decision-making by recommending appropriate courses of action\nKnowledge of Foreign Trading & Logistics is an advantage\nFluent in spoken and written English; ability to communicate in Chinese is an advantage\nExperience in the manufacturing or production environment, preferably in a customer service or operations support role, is highly desirable\nKnowledge of SAP or other ERP systems is an advantage\nProficient in Microsoft Office applications, including Word, Excel, and Outlook\nStrong attention to detail, well-organized, and willing to learn and develop professionally\nWorking Hours: 8:30-17:30 (Mon to Fri)\nRTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.\nPrivacy Policy and Terms:\nClick on this link to read the Policy and Terms","description_format":"text","description_chars":3155,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Chinese","level":"Upper-Intermediate (B2)","optional":true},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-22T03:30:39Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.297,"p_room":0.35,"age_days":24,"expected_fill_days":9,"reasons":["conf:5","velocity","win:tail","comp:brand"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/rtx-customer-coordinator","json_url":"https://alion.io/job/rtx-customer-coordinator.json","meta":{"generated_at":"2026-10-16T12:28:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11704,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1162},"rest":"https://alion.io/mcp/rest/get_company?id=1162"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frtx-customer-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frtx-customer-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frtx-customer-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rtx-customer-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frtx-customer-coordinator"}]}