{"id":4141744,"url":"https://alion.io/job/rtx-customer-service-engineering-manager-onsite","title":"Customer Service Engineering Manager (Onsite)","company":{"id":1162,"name":"RTX","domain":"rtx.com","url":"https://alion.io/company/raytheon-technologies","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":532,"ghost_share":0.006,"stale_share":0.695,"repost_share":0.036,"time_to_fill_p50_days":29,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Midland, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":132400,"max":251600,"currency":"USD","period":"year","gross":null,"usd_annual":251600},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-10T00:00:00Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-12T05:39:24Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Date Posted:\n2026-11-10\n\nCountry:\nUnited States of America\n\nLocation:\nUS-GA-MIDLAND-MPC ~ 8801/8987 Macon Rd ~ BLDG MPC\n\nPosition Role Type:\nOnsite\n\nU.S. Citizen, U.S. Person, or Immigration Status Requirements:\nU.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.\n\nSecurity Clearance Type:\nNone/Not Required\n\nSecurity Clearance Status:\nNot RequiredAt RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.\nPratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.\nPratt & Whitney’s Columbus Engine Center (CEC) is looking for a Customer Service Engineering Manager to provide leadership to a large Maintenance, Repair and Overhaul facility. At CEC we are focused on providing world-class customer experience and delivering dependable engines safely, on time, and on quality. What we do matters, every day. From the child flying for the first time, to the men and women who save lives - our engines get them there. This position will report to GTF Engineering Manager.\nWhat You Will Do:\nEstablish a strategic partnership with the Global Network Planning, Engine Services and Customer field Support to deliver on-time and accurate shop visit for a seamless customer experience.\nDevelop and manage maintenance cost targets for each shop visit.\nThrough leadership and effective communication, the successful candidate will drive cross-functional engagement through the entire value stream to ensure we are meeting our commitments to the customer. Seeks continuous improvement through the value chain and establishes objectives and guidelines for efficient and high quality services.\nThe successful candidate will exhibit and foster behaviors that conform to the highest levels of business integrity\nWhat You Will Do:\nLead GTF Customer Service Engineering team at Columbus Engine Center.\nOptimize current processes to develop seamless integration of customer requirements, and coordination of customer communication.\nEnsure the customer receives first-class shop visit experience from pre-induction to engine delivery and coordinate on-site visits as necessary\nLead Pre-Induction/Gate 0 KPI standardization and align internal and external stakeholders on shop visit requirements and customer expectations.\nEstablish strategic partnerships with Global Network Planning, Engine Services and Customer Field Support to address CEC questions.\nManage receipt of customer engine records and release of Initial SAP workscope.\nDrive adherence to Engine maintenance Program (EMP/CEMP) to perform maintenance and part disposition decision or swap.\nResponsible for implementation of customer Tech Data Policy for deviation approvals.\nEnsure customer technical requirements are accurately interpreted and communicated to drive effective execution.\nCollaborate with CEC cross functional team to improve engine TAT and shop visit cost throughout the value stream.\nDevelop and monitor performance metrics for the customer service engineering team to identify improvement opportunities.\nEvaluate team proficiency and create training or robust standard work as needed.\nCoordinate with the cross functional team to address customer questions.\nEnsure tracking and review of customer feedback and questions with CEC leadership.\nQualifications You Must Hav e:\nBachelor’s degree in engineering or other STEM field of study and 10 years of prior Customer support or Engineering/Technical experience or Advanced Degree with 7 years of experience as listed above.\nAccountable and results-oriented individual\nStrong technical and analytical problem-solving skills.\nExcellent written and verbal communication skills.\nAbility to work effectively across cross-functional teams in a fast-paced environment.\nQualifications We Prefer:\nPrior experience leading high performing teams including coaching, development, performance planning and employee engagement efforts.\nDemonstrated ability to effectively and proactively communicate with and influence leadership, peers, and cross-functional teams.\nExperience in a customer-facing role.\nMRO experience or Prior FAR 145 shop experience.\nPlease ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as:\nOnsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.\nCandidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.\nAs part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.\nThe salary range for this role is 132,400 USD - 251,600 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.\nPrivacy Policy and Terms:\nClick on this link to read the Policy and Terms","description_format":"text","description_chars":7730,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":true,"languages":[]},"benefits":["Flexible schedule","Life insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Missiles","Air Defense","Defense Manufacturing","Avionics & Flight Control"],"lifecycle":[{"event":"open","at":"2026-11-12T05:39:24Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 10 · green card filings: 1","filings_12m":10,"filings_prev_12m":9,"green_card_filings_12m":1,"median_offered_wage_usd":133864,"route":null,"cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":3}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":29,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-11-12T08:27:56Z"},"pay":{"stated_usd_annual":251600,"is_top_pay":true},"html_url":"https://alion.io/job/rtx-customer-service-engineering-manager-onsite","json_url":"https://alion.io/job/rtx-customer-service-engineering-manager-onsite.json","meta":{"generated_at":"2026-11-12T08:27:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17060,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1162},"rest":"https://alion.io/mcp/rest/get_company?id=1162"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frtx-customer-service-engineering-manager-onsite"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frtx-customer-service-engineering-manager-onsite"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frtx-customer-service-engineering-manager-onsite"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rtx-customer-service-engineering-manager-onsite\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frtx-customer-service-engineering-manager-onsite"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4141744}},{"tool":"search_jobs","arguments":{"company":"rtx.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4141744},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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