{"id":1079464,"url":"https://alion.io/job/rtx-customer-service-specialist","title":"Customer Service Specialist","company":{"id":1162,"name":"RTX","domain":"rtx.com","url":"https://alion.io/company/raytheon-technologies","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":133,"ghost_share":0,"stale_share":0.165,"repost_share":0.09,"time_to_fill_p50_days":9,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-09-03T00:00:00Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-14T10:42:42Z","board_verified":true,"closed_at":null,"days_open":41,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":41},"description":"Date Posted:\n2026-09-25\n\nCountry:\nSingapore\n\nLocation:\nSG-01-SINGAPORE-005 B1 ~ 5 Tuas Dr 2 ~ 5 TUAS DR 2-005 B1\n\nPosition Role Type:\nOnsitePratt & Whitney, an RTX business, is a world leader in the design, manufacture and service of aircraft engines and auxiliary power units for commercial, military and business aircraft. Through industry-leading businesses - Collins Aerospace, Pratt & Whitney, and Raytheon - RTX pushes the limits of technology and science to redefine how we connect and protect our world.\nWe are advancing aviation, engineering integrated defense systems, and developing next-generation technology solutions and manufacturing to help global customers address their most critical challenges. Make a difference with a career at Pratt & Whitney.\nWhat You Will Do\nAs a Customer Service Specialist, you will play a key role in ensuring seamless customer support, accurate commercial processing and timely cross-functional coordination.\n\nPrepare and issue customer quotations based on technical inputs, service scope and established pricing guidelines.\n\nPerform detailed invoice reviews to ensure billing accuracy, contractual compliance and alignment with agreed pricing structures.\n\nManage customer enquiries relating to pricing, service status, lead times and scope clarification.\n\nCollaborate with Engineering, Planning, Operations and Finance to facilitate accurate and timely quotation and invoicing processes.\n\nMonitor work orders and ensure accurate cost capture and commercial setup within internal systems.\n\nSupport the resolution of pricing discrepancies, invoice disputes and customer claims.\n\nMaintain accurate customer, quotation and transactional records across relevant systems.\n\nContribute to continuous improvement initiatives focused on invoicing efficiency, quotation turnaround time and customer responsiveness.\n\nUndertake other duties and responsibilities as assigned by the organisation.\n\nQualifications You Must Have\nDegree in Aerospace, Business, or Engineering, or equivalent working experience in a related field\n\nStrong attention to detail and accuracy in data handling and documentation\n\nAbility to interpret technical and commercial information for quotation and invoicing activities\n\nGood analytical and problem-solving skills\n\nProficiency in Microsoft Excel and standard office applications\n\nStrong written and verbal communication skills\n\nAbility to manage multiple priorities in a fast-paced environment\n\nProficiency in programming, VBA, and SAP is an advantage\n\nQualifications We Prefer\n\nExperience in aerospace, MRO, manufacturing, or similar technical service industries\n\nPrior exposure to customer service, quotation management, or billing/invoicing processes\n\nFamiliarity with ERP systems (e.g., SAP or similar platforms)\n\nUnderstanding of technical repair terminology or industrial service environments\n\nExperience working in cross-functional or global teams\n\nAbility to identify process improvements and drive efficiency initiatives\n\nQualifications We Prefer\nExperience within aerospace, MRO, manufacturing or a comparable technical service industry.\n\nPrior exposure to customer service, quotation management, billing or invoicing processes.\n\nFamiliarity with ERP platforms such as SAP.\n\nUnderstanding of technical repair terminology or industrial service environments.\n\nExperience collaborating across cross-functional or global teams.\n\nAbility to identify process improvements and drive operational efficiencies.\n\nKnowledge of programming or VBA would be advantageous.\n\nWhat You Will Learn\nEnd-to-end commercial processes, including quotation development and invoicing controls\n\nCost build-up, pricing structures, and contract interpretation\n\nCross-functional collaboration across technical, operational, and finance teams\n\nCustomer relationship management in a technical and service-driven environment\n\nIndustry practices, contractual frameworks, and operational workflows\n\nWhat We Offer\nCareer and skills development opportunities.\n\nEmployee scholarship programme for further education.\n\nComprehensive health, medical and dental benefits.\n\nOn-the-job training and access to internal and external certifications.\n\nCompetitive remuneration package.\n\nAllowances and overtime benefits, where applicable.\n\nCompany transport provided, subject to site availability.\n\nRTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.\nPrivacy Policy and Terms:\nClick on this link to read the Policy and Terms","description_format":"text","description_chars":4700,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Singapore","iso":"SG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Military"],"lifecycle":[{"event":"open","at":"2026-09-20T15:01:12Z"},{"event":"close","at":"2026-09-24T19:12:12Z"},{"event":"reopen","at":"2026-09-25T00:53:08Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.188,"p_room":0.28,"age_days":41,"expected_fill_days":9,"reasons":["conf:1","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/rtx-customer-service-specialist","json_url":"https://alion.io/job/rtx-customer-service-specialist.json","meta":{"generated_at":"2026-10-14T11:50:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14242,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1162},"rest":"https://alion.io/mcp/rest/get_company?id=1162"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frtx-customer-service-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frtx-customer-service-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frtx-customer-service-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rtx-customer-service-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frtx-customer-service-specialist"}]}