{"id":4230321,"url":"https://alion.io/job/rtx-lead-engineer-customer-support-management","title":"Lead Engineer - Customer Support Management","company":{"id":1162,"name":"RTX","domain":"rtx.com","url":"https://alion.io/company/raytheon-technologies","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":590,"ghost_share":0.007,"stale_share":0.69,"repost_share":0.037,"time_to_fill_p50_days":29,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-13T09:26:29Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T04:31:03Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Date Posted:\n2026-11-13\n\nCountry:\nIndia\n\nLocation:\nIN-KA-BENGALURU-NORTHGATE ~ Sy No 2/2 Venkatala Village ~ SY NO 2/2 VENKATALA VILLAGE, Yelahanka Hobli\n\nPosition Role Type:\nHybridAt RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.\nCollins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.\nOverview:\nIn this role the engineer has to work with the customer support teams working in areas of Nacelle structures & ATA specifications. This position will focus on providing 24/7 support to our Airline customers’ requests by managing across different groups, negotiate delivery expectations, proactively assess and resolve customer issues. This position offers a unique opportunity to work on real-time technical challenges faced by airlines in support of safety operation and return to service.\nPrimary Responsibilities:\nQuickly understands and assesses Airlines’ unique requirements and provides technical and informational support for in-service issues.\nReviews various maintenance documentation to identify solution(s) for in-service concerns and look proactively for potential fleet solutions.\nReviews engineering drawings and installations to ensure customer questions/concerns are resolved\nAssists with the investigation of problems to provide engineering dispositions of discrepancies to return airplanes to revenue services.\nAssists in the development of customer correspondence for continued safe operation and maintenance of equipment.\nThe position requires flexibility to address emergent issues and meetings with stakeholders may require an occasional off-shift work schedule to support the airline customers operating 24/7.\nEnsure strict compliance to Aftermarket departmental procedures, Company policies, Export requirements, including compliance to all US export control requirements\nMaintain a high degree of reliability and accuracy in all communications with Airlines, MROs, OEMs, Suppliers and other key stakeholders\nWork alongside with a globally diverse aftermarket team of highly skilled engineers and be at the forefront of driving airline customer experience.\nReport into Aftermarket technical services leaders and help in driving organization’s vision of the best aerospace systems company in the world\nBasic Qualifications:\nMinimum of Bachelors degree or higher in Mechanical engineering or Aerospace or Aeronautics.\nFull time recognized Bachelor of Engineering (4 years) with 2 to 4 years of related work experience in similar roles.\nPreferred Skills:\nExperience supporting end users in a Aftermarket customer service role is highly preferrable.\nFunctional knowledge of Nacelle Systems and its components on various civil aircraft programs\nVery good familiarity and working knowledge of CRM systems like MS Dynamics\nConversant with maintenance manuals such as Component Maintenance Manual, Aircraft Maintenance Manual, Structural Repair Manuals, Service Bulletins, Airworthiness Directives, etc.\nGood verbal and written communication and presentation skills.\nExperience in handling of repair, maintenance and retrofit processes, practices and documentation.\nGood team player, willing to work in a dynamic and fast paced collaborative environment\nAbility to organize, prioritize, multi-task, and manage time effectively\nAbility to work under pressure in a fast-paced environment with short lead times handling multiple repair tasks.\nWillingness to expand into technical areas without prior experience.\nBasic knowledge of Nacelle Systems for legacy aircraft programs and new aircraft programs such B787, A320Neo, A220, A350 is preferred\nCollins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.\nAerostructures:\nCollins Aerospace’s Aerostructures business is a world leader in the design, manufacture, integration and support of nacelles -- the aerodynamic structures which house aircraft engines. Our nacelle technologies improve fuel efficiency, reduce engine noise and supply critical stopping power when an airplane lands. Today, our innovative nacelle systems are featured on many of the world’s newest and most game-changing commercial, regional and business jet platforms. And we’re not stopping there: we’re working hard to create the next generation of nacelles that are greener, quieter and more efficient. In addition, our Engineered Polymer Products division is a leading developer and manufacturer of advanced, high-performance composite and elastomeric structures and products for marine applications. Whether in the air or underwater, we’re pushing the limits of innovation. Want to join us on this important journey?\nWE ARE REDEFINING AEROSPACE.\nSome of our competitive benefits package includes:\nTransportation facility.\nGroup Term Life Insurance.\nGroup Health Insurance.\nGroup Personal Accident Insurance.\nEmployee scholar program.\nWork life balance.\nCar lease program.\nNational Pension Scheme\nLTA\nFuel & Maintenance /Driver wages\nAnd more!\nNothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all India positions require a background check, which may include a drug screen.\nNote:\nBackground check and drug screen required (every external new hire in the India)\nDrug Screen only performed for Operations Positions\nAt Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other -- propel us all higher, again and again.\nApply now and be part of the team that’s redefining aerospace, every day.\nPlease ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as:\nOnsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.\nHybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.\nRemote: Employees who are working in Remote roles will work primarily offsite (from home). If you live within a reasonable commute of an RTX site with other colleagues you interact with, your manager will discuss whether there is a degree of onsite presence associated with this role.\nCandidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.\nRequires theoretical to advanced knowledge of work area typically obtained through University Degree combined with experience. Practical knowledge of RTX projects, programs\nor systems with the ability to make enhancements and leverage in daily work.\nTypically requires a University Degree or equivalent experience and minimum 2 years of prior relevant experience.\nEngineering/Other Technical Positions:Typically requires a degree in Science, Technology, Engineering or Mathematics(STEM) and a minimum of 2 years of prior relevant experience unless prohibited by local laws/regulations.\nRTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.\nPrivacy Policy and Terms:\nClick on this link to read the Policy and Terms","description_format":"text","description_chars":8349,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Car lease","Health insurance","Life insurance"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Missiles","Air Defense","Defense Manufacturing","Avionics & Flight Control"],"lifecycle":[{"event":"open","at":"2026-11-13T09:26:29Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":29,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-11-13T12:19:53Z"},"pay":null,"html_url":"https://alion.io/job/rtx-lead-engineer-customer-support-management","json_url":"https://alion.io/job/rtx-lead-engineer-customer-support-management.json","meta":{"generated_at":"2026-11-13T12:19:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24772,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1162},"rest":"https://alion.io/mcp/rest/get_company?id=1162"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frtx-lead-engineer-customer-support-management"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frtx-lead-engineer-customer-support-management"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frtx-lead-engineer-customer-support-management"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rtx-lead-engineer-customer-support-management\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frtx-lead-engineer-customer-support-management"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4230321}},{"tool":"search_jobs","arguments":{"company":"rtx.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4230321},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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