{"id":1082894,"url":"https://alion.io/job/rtx-lead-identity-operations-support","title":"Lead - Identity Operations Support","company":{"id":1162,"name":"RTX","domain":"rtx.com","url":"https://alion.io/company/raytheon-technologies","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":49,"ghost_share":0,"stale_share":0,"repost_share":0.143,"time_to_fill_p50_days":12,"computed_at":"2026-09-30T05:45:00Z"}},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":74000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":22},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"IAM","optional":false},{"name":"Jira","optional":false},{"name":"LDAP","optional":false},{"name":"ServiceNow","optional":false},{"name":"ITIL","optional":true},{"name":"ITSM","optional":true}],"status":"live","first_seen_at":"2026-08-31T00:00:00Z","employer_posted_date":"2026-08-31","last_verified_at":"2026-09-30T22:26:32Z","board_verified":true,"closed_at":null,"days_open":31,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":31},"description":"Date Posted:\n2026-08-31\n\nCountry:\nIndia\n\nLocation:\nIN-KA-BENGALURU-NORTHGATE ~ Sy No 2/2 Venkatala Village ~ SY NO 2/2 VENKATALA VILLAGE, Yelahanka Hobli\n\nPosition Role Type:\nUnspecifiedSummary of Role:\nThis position will report to the Identity Operations Support Team Leader, within the Identity & Access Management organization. The chosen candidate will provide advanced engineering-level expertise for SailPoint operations and support for a global user base, including Identity Lifecycle Management (Joiner/Mover/Leaver) functions, account provisioning/deprovisioning, and application aggregations. This is a hands-on technical position requiring complex, multi-functional analysis and problem solving, and familiarity with multiple Identity-related systems, including WorkDay, SailPoint, Active Directory (AD), LDAP, Exchange, Office 365, Ping Federate, Multi-Factor authentication, and other applications.\nResponsibilities:\nProvide day-to-day operational support of global, large-scale identity and access management (IAM) solutions using SailPoint IdentityIQ\nTriage and manage incidents in ServiceNow and effectively communicate incident resolution to end-users\nAs needed, collaborate with cross-functional teams to resolve incidents\nNotify leadership of any concerns or escalated incidents raised by users\nEnsure adherence to all Identity Operations Standard Operating Procedures (SOPs) and provide input for continuous improvement opportunities\nChampion best practices for problem management, identifying incident trends and driving root cause resolution to reduce future incidents\nAs required, assist in the data gathering and analysis to produce and document Root Cause Analysis for select high-impact, high-severity incidents\nBased on incident trends, identify defects and enhancements for SailPoint and related IAM solutions, and submit Jira items to track the needed changes\nMonitor and triage IAM alerts and implement required actions\nParticipate in on-call rotation to address any high severity incidents\nMaintain ServiceNow Knowledge Scripts, ensuring they are reviewed on a regular basis and up-to-date with current IAM solutions\nSupport the IAM team during Audit inquiries\nGenerate IAM reports as needed\nParticipate in projects and initiatives in support of regulatory, audit and IAM directives as needed\nParticipate in project work as required\nCollate statistical data as requested in support of operational and performance metrics/measurements\nProvide input as needed to leadership for strategic IAM plans\nYears of Experience:\nThorough understanding of IAM fundamental concepts\nMinimum of 3-5 years of Digital / Information Technology experience\nMinimum of 3-5 years’ hands-on technical experience supporting IAM solutions, preferably with SailPoint IdentityIQ\nStrong working knowledge of Identity-related systems, including SailPoint, WorkDay, Microsoft Active Directory (AD), Exchange, Office 365, and LDAP\nKnowledge of Ping Federate, Siteminder, and Multi-Factor Authentication (MFA) technolgies and use desirable\nExperience working within Information Technology Service Management (ITSM) tools such as ServiceNow\nProblem solving and analytical abilities including the ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details and apply sound business knowledge\nAbility to multi-task and work independently, as well as work collaboratively with teams, which may be geographically distributed\nAbility to interact with IAM stakeholders, partners and leadership to build relationships centered around trust and consistent delivery\nStrong verbal and written communication skills, team player with proven collaboration skills, critical thinking and problem-solving skills\nAbility to handle multiple competing priorities\nSix Sigma Quality certification a plus\nITIL Certification a plus\nEducation:\nBS or BA degree in computer science or related field. \nIn lieu of a degree, 5+ years of IAM technical experience.\nRTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.\nPrivacy Policy and Terms:\nClick on this link to read the Policy and Terms","description_format":"text","description_chars":4391,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-21T04:19:44Z"}],"liveness":{"score":19,"band":"cold","label":"Long shot","p_open":1,"p_active":0.548,"p_room":0.35,"age_days":30,"expected_fill_days":12,"reasons":["conf:4","velocity","win:tail","comp:brand"],"computed_at":"2026-09-30T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/rtx-lead-identity-operations-support","json_url":"https://alion.io/job/rtx-lead-identity-operations-support.json","meta":{"generated_at":"2026-10-01T02:25:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1839,"day_limit":5000,"remaining_today":3161,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}