{"id":1139125,"url":"https://alion.io/job/rtx-mobility-operations-specialist-puerto-rico","title":"Mobility Operations Specialist (Puerto Rico)","company":{"id":1162,"name":"RTX","domain":"rtx.com","url":"https://alion.io/company/raytheon-technologies","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":532,"ghost_share":0.006,"stale_share":0.695,"repost_share":0.036,"time_to_fill_p50_days":29,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Santa Isabel, Puerto Rico"],"countries":["PR"],"hiring_countries":["PR"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":80000,"max_usd":160000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":494},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-07-28T00:00:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-11-12T01:53:45Z","board_verified":true,"closed_at":null,"days_open":107,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":106},"description":"Date Posted:\n2026-10-20\n\nCountry:\nUnited States of America\n\nLocation:\nUS-PR-SANTA ISABEL-B1 ~ Felicia Industrial Park - St B1 ~ BLDG 1\n\nPosition Role Type:\nRemoteU.S. Citizen, U.S. Person, or Immigration Status Requirements:\nU.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.Security Clearance:\nNone/Not RequiredAt RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.\nThe following position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico:\nThe Mobility Operations Specialist will be responsible for working within a small team of dedicated operational individuals to build, test, implement and maintain operational process and solutions based on a set standards and requirements. This includes the ability to translate vendor products, product code, roadmap services and implement without negatively impacting current processes. The Mobility Operations Specialist will provide the engineering and fourth level support for Mobile support and operations services. The successful candidate will be responsible for understanding Mobile Device management tools, Mobile security, and how products integrates into RTX and our business units. This Individual will be responsible for understanding the overall product, how to manage, support and initiate changes including the ability support Mobile hardware, Applications, and MDM tools.\nWhat You Will Do\nResponsible for supporting all end users across the enterprise, United States and Internationally\nAssist in the design and development of enterprise mobility operations solutions\nPartner with BU Mobile Leads on end user support system consolidation, ad-hoc requests and escalations as they arise\nAssist in the tracking and closure of ticket escalations (end user, BU Mobile lead, etc) utilizing various Mobile Device Management (MDM) software\nResponsible for the creation and modification of Knowledge Based Articles\nContinue to execute on new engineering and service technologies innovation\nAssist in the consolidation of Mobile Operations Processes\nProvides support, (architecture, administration, maintenance, monitoring, backup, contingency), for multiple MDM technologies and environments\nArchitects improvement opportunities spanning service delivery, user experience, security, etc. \nImplement and execute system upgrades of the on premise and cloud servers \nMaintain existing and, as required, develop new documentation that will include but is not limited to SOPs and System Architecture Guides and diagrams adhering to organizational templates, policies, and standards \nThis position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only.\nQualifications You Must Have\nA University Degree or equivalent experience and minimum 5 years prior relevant experience, or an Advanced Degree in a related field and minimum 3 years experience.\nExperience working with international teams and end users\nExperience preparing and delivering written and verbal reports and general communications to audiences of varying levels of seniority and technical ability. \nExperience with Vendor Management\nExperience with Mobile Device Management Software \nExperience with ServiceNow or a related software\nExperience with wireless service providers\nExperience with help desk ticketing software\nExperience with Customer Support\nExperience with Project Management \nQualifications We Prefer\nExperience with mobile envirenments \nActive Directory Federated Services (ADFS) \nMicrosoft Azure Active Directory\nStrong analytical problem solving, priority setting, facilitation, and collaboration skills.\nDemonstrated ability to effectively communicate ideas and lead through influence to accomplish challenging goals & objectives.\nExcellent understanding of document control, update processes and tools.\nMust work well under pressure and have the flexibility to manage multiple demands.\nSelf-starter and independent thinker who is capable of finding and developing solutions.\nWhat We Offer\nWhether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.\nLearn More & Apply Now!\nLocation: This position is remote. However, the successful candidate must be currently living in Puerto Rico.\nPlease consider the following role type definition as you apply for this role:\nRemote: This position is currently designated as remote. Employees who are working in Remote roles will work primarily offsite (from home). The employee may be expected to travel to the Santa Isabel site location as needed.\nRTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.\nPrivacy Policy and Terms:\nClick on this link to read the Policy and Terms","description_format":"text","description_chars":5993,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":true,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"Puerto Rico","iso":"PR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Missiles","Air Defense","Defense Manufacturing","Avionics & Flight Control"],"lifecycle":[{"event":"open","at":"2026-09-23T09:38:57Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 10 · green card filings: 1","filings_12m":10,"filings_prev_12m":9,"green_card_filings_12m":1,"median_offered_wage_usd":133864,"route":null,"cap_exempt":false,"checked_at":"2026-11-11T07:38:50+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.181,"p_room":0.35,"age_days":106,"expected_fill_days":29,"reasons":["conf:1","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/rtx-mobility-operations-specialist-puerto-rico","json_url":"https://alion.io/job/rtx-mobility-operations-specialist-puerto-rico.json","meta":{"generated_at":"2026-11-12T03:53:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8476,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1162},"rest":"https://alion.io/mcp/rest/get_company?id=1162"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frtx-mobility-operations-specialist-puerto-rico"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frtx-mobility-operations-specialist-puerto-rico"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frtx-mobility-operations-specialist-puerto-rico"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rtx-mobility-operations-specialist-puerto-rico\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frtx-mobility-operations-specialist-puerto-rico"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1139125}},{"tool":"search_jobs","arguments":{"company":"rtx.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1139125},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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