{"id":3522739,"url":"https://alion.io/job/rtx-senior-customer-quality-engineer-onsite","title":"Senior Customer Quality Engineer (Onsite)","company":{"id":1162,"name":"RTX","domain":"rtx.com","url":"https://alion.io/company/raytheon-technologies","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":505,"ghost_share":0,"stale_share":0.699,"repost_share":0.02,"time_to_fill_p50_days":26,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Richardson, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":107500,"max":204500,"currency":"USD","period":"year","gross":null,"usd_annual":204500},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AS9100","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-30T12:51:25Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-01T14:43:00Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Date Posted:\n2026-10-30\n\nCountry:\nUnited States of America\n\nLocation:\nUS-TX-RICHARDSON-461 ~ 3200 E Renner Rd ~ RENNER BLDG 461\n\nPosition Role Type:\nOnsite\n\nU.S. Citizen, U.S. Person, or Immigration Status Requirements:\nThe ability to obtain and maintain a U.S. government issued security clearance is required. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance\n\nSecurity Clearance Type:\nDoD Clearance: Secret\n\nSecurity Clearance Status:\nActive and existing security clearance required after day 1At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.\nCollins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.\nWe are seeking a Customer Quality Engineer to join our team in Richardson, TX. In this role, you will play a key part in ensuring customer satisfaction and driving quality improvements across multiple disciplines within Collins Aerospace. You will collaborate with customers and internal teams to evaluate products and processes, analyze root causes of deficiencies, and implement corrective actions. Your efforts will directly impact customer satisfaction metrics and product quality.\nThis is an onsite role in Richardson, TX\nWhat You Will Do:\nBuild and maintain strong relationships with customers to ensure alignment with their requirements.\nManage customer satisfaction metrics for assigned customers.\nCollaborate with operations, manufacturing, supply chain, and engineering teams to evaluate Mission Systems products and processes.\nConduct root cause analysis for deficiencies and ensure timely implementation of corrective actions.\nParticipate in cross-functional teams to drive product and process improvements.\nInterpret customer requirements and assess compliance with the current Quality Management System.\nRespond to customer issues requiring corrective action or impacting satisfaction.\nQualifications You Must Have:\nTypically requires a Bachelor’s degree in Science, Technology, Engineering, or Mathematics (STEM) and minimum of 8 years of experience, or minimum of 5 years of experience with an Advanced degree.\nExperience with Quality Systems, including AS9100 standards.\nExperience applying quality tools and methodologies in a professional setting.\nExperience managing customer satisfaction metrics and implementing corrective actions.\nMust be able to obtain a secret clearance.\nQualifications We Prefer:\nProficiency in Microsoft Office applications.\nExperience with problem-solving techniques and decision-making processes.\nExperience delivering presentations and communicating with diverse audiences.\nExperience planning and coordinating cross-functional efforts.\nWhat We Offer:\nSome of our competitive benefits package includes:\nMedical, dental, and vision insurance \nThree weeks of vacation for newly hired employees \nGenerous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option \nTuition reimbursement program\nStudent Loan Repayment Program \nLife insurance and disability coverage \nOptional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection\nBirth, adoption, parental leave benefits\nOvia Health, fertility, and family planning \nAdoption Assistance \nAutism Benefit \nEmployee Assistance Plan, including up to 10 free counseling sessions \nHealthy You Incentives, wellness rewards program\nDoctor on Demand, virtual doctor visits \nBright Horizons, child and elder care services\nTeladoc Medical Experts, second opinion program \nAnd more!\nLearn More & Apply Now!\nPlease ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as:\nOnsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.\nCandidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.\nAs part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.\nThe salary range for this role is 107,500 USD - 204,500 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.\nPrivacy Policy and Terms:\nClick on this link to read the Policy and Terms","description_format":"text","description_chars":7318,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":true,"languages":[]},"benefits":["Flexible schedule","Life insurance","Parental leave","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Missiles","Air Defense","Defense Manufacturing","Avionics & Flight Control"],"lifecycle":[{"event":"open","at":"2026-10-30T12:51:25Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":26,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-01T06:10:25Z"},"pay":{"stated_usd_annual":204500,"is_top_pay":true},"html_url":"https://alion.io/job/rtx-senior-customer-quality-engineer-onsite","json_url":"https://alion.io/job/rtx-senior-customer-quality-engineer-onsite.json","meta":{"generated_at":"2026-11-01T15:04:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23092,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1162},"rest":"https://alion.io/mcp/rest/get_company?id=1162"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frtx-senior-customer-quality-engineer-onsite"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frtx-senior-customer-quality-engineer-onsite"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frtx-senior-customer-quality-engineer-onsite"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rtx-senior-customer-quality-engineer-onsite\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frtx-senior-customer-quality-engineer-onsite"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3522739}},{"tool":"search_jobs","arguments":{"company":"rtx.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3522739},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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