{"id":3598553,"url":"https://alion.io/job/rtx-senior-field-service-representative","title":"Senior Field Service Representative","company":{"id":1162,"name":"RTX","domain":"rtx.com","url":"https://alion.io/company/raytheon-technologies","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":451,"ghost_share":0.004,"stale_share":0.721,"repost_share":0.022,"time_to_fill_p50_days":30,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Colomiers, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":48000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":116},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-11-02T06:31:37Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-07T10:27:05Z","board_verified":false,"closed_at":"2026-11-07T10:27:05Z","days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"Date Posted:\n2026-11-02\n\nCountry:\nFrance\n\nLocation:\nFR-OCC-COLOMIERS-46-CUST ~ Colomiers 46 , 46 Avenue Jean Monnet ~ OCC COLOMIERS 46 (External Site)\n\nPosition Role Type:\nUnspecifiedThe Pratt & Whitney Customer Business organization has an exciting opportunity for a Field Service Representative (FSR) located at our Paris, France field service office serving our customer Air France and other regional customers. This position provides on-wing support for our customer and requires both technical expertise and the ability to build strong customer relationships. We are searching for a highly motivated and qualified individual to bolster the world class customer support we currently provide.\nThe position reports to the Customer Fleet Director, Europe. This team interfaces with the customer powerplant engineering team, Customer Technical Service (CTS), and other responsible P&W organizations to ensure customer operations are supported smoothly. This is accomplished by providing the customer with access to the right tools and organizations within Pratt & Whitney for items such as engine troubleshooting, warranty claims, spare parts and repairs, spare engine allocations, MRO shops, and sales. The FSR also is the point of contact for internal departments to understand what is happening with the customer, using P&W tools daily such as Engine Wise Connect, EData+, and MS Dynamics.\nKey responsibilities:\n\nTechnical in nature\nProvide the assigned customer(s) with technical and operational program support for various engine groups. This individual will be responsible for coordinating and managing on-wing operational issues, and customer concerns. A solid working knowledge of aviation gas turbine engines, along with troubleshooting expertise, are the key responsibilities.\nTeam player, able to take and give direction to expeditiously solve Customer issues\nEffectively communicate in real time, both clearly and concisely, and in all forms\nAbility to collaborate with other Field Representatives to advance solutions\nContributes to the business by applying knowledge and skills in multiple functional areas\nThe individual is expected to always “go beyond”, as PW customers depend on this level of service to achieve mutual success\nCustomer relationship\nOperator’s first contact to address all technical and business concerns. The individual must be able to work with a full spectrum of an airline company’s staff, interfacing frequently with all customer employees, from Executives to Line Technicians. The individual should be comfortable representing Pratt & Whitney at key customer meetings.\nAbility to work independently\nThis position occasionally requires work outside of core business hours to collaborate with the P&W East Hartford, CTS, and P&W colleagues. A successful candidate for this role needs to maintain a positive and professional attitude toward customers and colleagues always.\n\nExperience/Qualifications\n\nBasic Qualifications:\nDemonstrated technical proficiency with jet engine technical data\nAssociate’s degree in aviation related field, with minimum 7 years of experience with commercial / military aircraft engines and directly working with / for airline customers, OR\nBachelor’s degree in engineering or aviation related field or equivalent, with a minimum of 5 years of experience with maintaining commercial / military aircraft engines and directly working with/for airline customers, OR\nA master’s degree with 3 years of experience with maintaining commercial aircraft engines and directly working with / for airline customers\nExperience in an external facing role\nDemonstrated written and verbal communication skills\nPreferred Qualifications a plus:\nFamiliarity with E2 and A220 aircraft manuals\nFamiliarity with P&W Geared Turbofan engine\nPreviously held part 147 aviation maintenance A&P license or similar aircraft engine mechanic experience\nThis position is located onsite at a P&W customer location. The candidate must be able to obtain appropriate work authorization. Travel up to 20%. After hours onsite support may be required to support airline maintenance windows. The FSR is typically on call outside of core business hours with the support of P&W help desk, CTS, and the Customer Fleet Director.\nRTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.\nPrivacy Policy and Terms:\nClick on this link to read the Policy and Terms","description_format":"text","description_chars":4628,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"France","iso":"FR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Missiles","Air Defense","Defense Manufacturing","Avionics & Flight Control"],"lifecycle":[{"event":"open","at":"2026-11-02T06:31:37Z"},{"event":"close","at":"2026-11-07T10:27:05Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/rtx-senior-field-service-representative","json_url":"https://alion.io/job/rtx-senior-field-service-representative.json","meta":{"generated_at":"2026-11-08T15:21:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32510,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1162},"rest":"https://alion.io/mcp/rest/get_company?id=1162"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frtx-senior-field-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frtx-senior-field-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frtx-senior-field-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rtx-senior-field-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frtx-senior-field-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3598553}},{"tool":"search_jobs","arguments":{"company":"rtx.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3598553},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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