Senior Manager, HR Ops

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Responsibilities

• Act as a key member of the People Services team, being an advocate for the service and supporting the successful delivery of the wider People Services strategy.

• Support the transfer, stabilization and management of HR services from BU HR to People Services, including scoping and sizing workload, process optimization, standardization, creation of process documentation, knowledge transfer and managing day-to-day activities.
• Ensuring efficient and compliant service delivery across HR inquiry resolution, employee lifecycle transactions, employment requirements, HR records management and HR compliance activities.

• Develop and lead launch communications, ensuring the service is effectively promoted and utilized by all business units.
• Foster, develop and maintain strong internal and external relationships with customers, COEs, key vendors, and BU HR partners to expedite effective query resolution and accelerate utilization.
• Review and update existing HR policies/procedures and assist in producing new policies/ procedures in relation to HR services.
• Manage escalation point for queries from team members and issues raised by customers.
• Identify, recommend and create content or knowledge articles to be added to the internal knowledge base.
• Utilize our case management system to achieve required service level agreement metrics and overall client satisfaction.
• Conduct analysis and prepare ongoing HR services reports to effectively administer policies and programs
• Understand and be compliant with the corporate data protection and confidentiality policies.
• Actively engage in CORE and support continuous improvement opportunities.
• Perform any other duties deemed reasonable and necessary by the business.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

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