{"id":1092689,"url":"https://alion.io/job/rtx-service-operations-team-leader","title":"Service Operations Team Leader","company":{"id":1162,"name":"RTX","domain":"rtx.com","url":"https://alion.io/company/raytheon-technologies","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":98,"open_postings":153,"ghost_share":0,"stale_share":0.248,"repost_share":0.078,"time_to_fill_p50_days":9,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Harlow, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":77000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":321},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-08-21T00:00:00Z","employer_posted_date":"2026-08-21","last_verified_at":"2026-10-15T13:54:52Z","board_verified":true,"closed_at":null,"days_open":55,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":55},"description":"Date Posted:\n2026-08-21\n\nCountry:\nUnited Kingdom\n\nLocation:\nHarlow, Essex\n\nPosition Role Type:\nOnsiteRaytheon UK has an excellent opportunity for a Service Operations Team Leader to join our Manufacturing team in Harlow.\nAs Service Operations Team Leader , you will provide leadership and management across the Customer Service Centre (CSC) team focused on repair, rest, and stores functions. You will support the team to ensuring that all activities are delivered efficiently, effectively, and in line with business and customer expectations.\nThe CSC team plays a critical role in ensuring the accurate receipt and processing of customer inventory in accordance with contractual requirements. This includes overseeing verification testing, diagnostics, repair, and inspection activities, ensuring all work is completed to customer specifications and within agreed financial targets. The team is also responsible for managing the shipment of customer returns, both internally and externally, ensuring all deliveries meet customer requirements and comply with RTX policies, standards, and regulatory obligations.\nYou must be eligible and willing to gain BPSS and SC clearance.\nKey Responsibilities\nYou will be responsible for the day-to-day leadership and management of the Customer Service Centre team, including:\nSupporting the development of a high-performing, motivated, and proactive team capable of consistently achieving operational and monthly performance targets\nWorking closely with key stakeholders across Programme Management, Quality, Engineering, Exports, and Global Trade to ensure alignment with Raytheon UK goals and objectives\nProvide clear and robust communication, identifying risks and working to mitigate with all stakeholders\nEnsure receipt, storage and issuing of materials meets expected logistical and financial standards, primarily accurate inventory and an efficient process\nChampion and dive continuous improvement initiatives and implement change and contribute in SQCDP improvements.\nSupport and drive a strong culture of collaboration and innovation within area of responsibility as well as between functions\nPlanning and coordinating workloads, schedules, and resources to meet operational priorities and customer commitments\nMaintaining the team's training and certifications\nEnsure all activities are conducted in a safe manner, risk assessed and personnel are adequately trained\nLeading, coaching, and developing team members through regular performance reviews and development activities\nManaging and approving time recording and attendance activities\nRequired Skills & Experience:\nExtensive management experience in a similar environment\nLeadership experience of diverse teams\nStrong SAP & MS Office Skills\nExperience in a mixed mode Manufacturing environment utilising interfaces with ERP systems\nStrong communication and presentation skills\nBenefits and Work Culture\n37hr working week with early finish Fridays - start your weekend early!\n\n25 days holiday + statutory public holidays, plus opportunity to buy and sell up to 5 days and up to 5 paid days volunteering\n\n10.5% company pension contribution with 6% employee contribution\n\nAnnual company bonus scheme (discretionary)\n\n6 times salary Life Assurance with pension\n\nFlexible Benefits scheme with extensive salary sacrifice schemes, including Health Cashplan, Dental, and Cycle to Work, amongst others\n\nEnhanced sick pay\n\nEnhanced family friendly policies including enhanced maternity, paternity & shared parental leave\n\nRaytheon UK\nWe take immense pride in being a leader in defence and aerospace technology. As an employer, we are dedicated to fuelling innovation, nurturing talent, and fostering a culture of excellence.\nJoining our team means being part of an organisation that shapes the future of national security whilst investing in your growth and personal development. We provide a collaborative environment, abundant opportunities for professional development, and a profound sense of purpose in what we do. Together, we are not just advancing technology; we're building a community committed to safeguarding a safer and more connected world.\nRTX \nRaytheon UK is a landed company and part of the wider RTX organisation. Headquartered in Arlington, Virginia, USA, but with over 180,000 employees globally across every continent, RTX provides advanced systems and services for commercial, military and government customers worldwide and comprises three industry-leading businesses - Collins Aerospace Systems, Pratt & Whitney, and Raytheon.\nSupporting over 35,000 jobs across 13 UK sites, RTX is helping to drive prosperity. Each year our work contributes over £2.7bn to the UK economy and offers a wealth of opportunities to 4,000 suppliers across England, Scotland, Wales and Northern Ireland. We’re investing in all corners of the country, supporting 29,040 jobs in England, 3,040 in Northern Ireland, 1,900 in Scotland and 1,600 in Wales.\n#LI-AS3\nRTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.\nPrivacy Policy and Terms:\nClick on this link to read the Policy and Terms","description_format":"text","description_chars":5332,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave","Professional development"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Space & Aerospace"],"lifecycle":[{"event":"open","at":"2026-09-21T15:22:15Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.367,"p_room":0.28,"age_days":55,"expected_fill_days":9,"reasons":["conf:1","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/rtx-service-operations-team-leader","json_url":"https://alion.io/job/rtx-service-operations-team-leader.json","meta":{"generated_at":"2026-10-15T14:51:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22693,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1162},"rest":"https://alion.io/mcp/rest/get_company?id=1162"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frtx-service-operations-team-leader"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frtx-service-operations-team-leader"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frtx-service-operations-team-leader"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rtx-service-operations-team-leader\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frtx-service-operations-team-leader"}]}