{"id":3332602,"url":"https://alion.io/job/rtx-technical-support-sustainment-engineer","title":"Technical Support & Sustainment Engineer","company":{"id":1162,"name":"RTX","domain":"rtx.com","url":"https://alion.io/company/raytheon-technologies","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":452,"ghost_share":0,"stale_share":0.73,"repost_share":0.02,"time_to_fill_p50_days":26,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Malvern, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":59000,"period":"year","method":"role_country_seniority_unknown","sample_n":152},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"AS9100","optional":false},{"name":"Linux","optional":false},{"name":"Red Hat","optional":false}],"status":"live","first_seen_at":"2026-10-27T12:27:33Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-30T02:32:02Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Date Posted:\n2026-10-27\n\nCountry:\nUnited Kingdom\n\nLocation:\nMalvern, Worcestershire\n\nPosition Role Type:\nOnsiteAt RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.\nRaytheon brings the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. We deliver solutions that help our nation and allies defend freedoms and deter aggression, creating a safer, more secure world. Join us and help shape the future of aerospace and defense.\nHelp keep mission-critical systems performing where they matter most.\nRaytheon UK is looking for a hands-on Technical Support & Sustainment Engineer to join our team in Malvern, supporting complex IT systems used in defense, national security, and other critical environments.\nThis is a varied role for someone who enjoys getting under the bonnet of technology: building systems, testing upgrades, solving problems, supporting customers, and travelling to sites in the UK and overseas when needed.\nYou will work across the full lifecycle of secure, multi-server and multi-client systems, from build and configuration through to testing, deployment, sustainment, and upgrade. If you enjoy combining technical depth with real-world impact, this role gives you plenty of room to grow.\nWhat You Will Do\nYou will provide technical support and sustainment for deployed systems, helping ensure they continue to perform reliably and in line with company processes, procedures, and quality standards, including support for AS9100 accreditation.\nYou will support programs during the build phase of complex systems, including hardware assembly, software installation, and system configuration.\nYou will plan and carry out testing on newly built and upgraded systems, including Integration Testing, Factory Acceptance Testing and System Acceptance Testing.\nYou will provide office-based technical support to customers by phone and email, with occasional out-of-hours support by prior arrangement.\nYou will travel within the UK and overseas to deliver, commission, upgrade, diagnose and resolve issues on systems originally built in Malvern.\nYou will work across a broad technology stack, including Microsoft products, Linux distributions, Active Directory, certificates, networking, storage solutions, and virtualisation.\nYou will maintain locally held replicas of customer systems, using them for troubleshooting, upgrade testing, and issue resolution.\nYou will demonstrate software and systems to internal and external customers, while contributing to continuous improvement and lean activities. \nWhat You Will Learn\nYou will build deep, practical experience across a wide range of technologies, including Microsoft and Linux platforms, networking, storage, virtualisation, Active Directory, and certificate management.\nYou will learn how complex, secure, multi-server systems are built, tested, deployed, and sustained throughout their lifecycle.\nYou will gain exposure to UK and international customer environments, seeing how systems are used operationally and how best to support them.\nYou will develop your skills in system testing, troubleshooting, and root cause analysis on live and replicated customer systems.\nYou will strengthen your communication and stakeholder management skills through regular engagement with internal teams and external customers. \nWhat You Will Bring\nWe are looking for someone with experience in IT systems, system administration, technical support, or a similar technical environment.\nYou will have familiarity with setting up, configuring, and maintaining systems involving multiple servers and clients.\nYou will bring a basic understanding of Microsoft technologies, Linux systems and infrastructure concepts such as networking, storage, and virtualisation.\nYou will be comfortable solving technical problems independently, including when travelling or supporting customers abroad.\nYou will have strong written and verbal communication skills, with the ability to build effective relationships with colleagues, customers, and technical teams.\nYou must be willing and able to travel within the UK and overseas and occasionally provide out-of-hours support with prior notice.\nYou must be able to obtain and maintain the relevant UK security clearance required for the role, SC at a minimum. \nIt Would Be Great If You Also Have\nExperience with Red Hat Enterprise Linux.\nExperience working in defense, aerospace or another regulated, mission-critical environment.\nExperience supporting customer-facing systems and providing remote technical support.\nFamiliarity with formal test stages such as Integration Testing, FAT and SAT.\nExperience participating in technical reviews, Engineering Review Boards or Design Reviews.\nA full UK driving license. \nWhy Join Us?\nThis is a role with variety, visibility, and purpose. One week you could be working in the lab in Malvern, the next supporting a customer site, testing an upgrade, or helping resolve a complex technical issue.\nYou will join a team that works at the sharp edge of system sustainment, where technical quality, reliability and customer trust are essential.\nAt Raytheon, you will be part of a wider RTX organisation with access to expert colleagues, learning opportunities and the chance to contribute to technology that supports national security and mission success.\nAbout Raytheon\nRaytheon delivers innovative, high-integrity solutions across defense, national security, and other critical domains. We combine advanced technology, robust engineering and long-term support to help customers complete their most complex missions.\nAs part of RTX, one of the world’s largest aerospace and defense companies, we bring together engineering expertise, global capability, and a shared commitment to helping create a safer, more secure world.\nRole Type\nThis role is classified as Onsite.\nYou will be based primarily at our Malvern office, working closely with the PDS (Post Design Support) team and lab-based systems. Regular travel to customer sites in the UK and overseas will be required depending on program needs.\nWhat we offer\nAttractive compensation package\nPrivate Medical Insurance\nFantastic pension scheme\nLife Assurance and Group Income Protection Scheme participation\n25 days annual leave plus public holidays, with the option to buy or sell up to 5 days each year\nFlexible working\nEmployee Discounts and Flexible Benefits platform\nSupport with professional fees\nEmployee Assistance Programme (EAP)\nAnd much more \nApply Now\nIf you are a practical, curious, and customer-focused technical professional who enjoys solving problems, supporting complex systems and working in mission-critical environments, we would love to hear from you.\nRTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.\nPrivacy Policy and Terms:\nClick on this link to read the Policy and Terms","description_format":"text","description_chars":7519,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Flexible schedule","Health insurance"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Military Logistics","Missiles","Air Defense","Avionics & Flight Control"],"lifecycle":[{"event":"open","at":"2026-10-27T12:27:33Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":26,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/rtx-technical-support-sustainment-engineer","json_url":"https://alion.io/job/rtx-technical-support-sustainment-engineer.json","meta":{"generated_at":"2026-10-30T04:21:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5856,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1162},"rest":"https://alion.io/mcp/rest/get_company?id=1162"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frtx-technical-support-sustainment-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frtx-technical-support-sustainment-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frtx-technical-support-sustainment-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rtx-technical-support-sustainment-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frtx-technical-support-sustainment-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3332602}},{"tool":"search_jobs","arguments":{"company":"rtx.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3332602},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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