{"id":1324288,"url":"https://alion.io/job/ruangguru-customer-experience-associate","title":"Customer Experience Associate","company":{"id":49975,"name":"Ruangguru","domain":"ruangguru.com","url":"https://alion.io/company/ruangguru","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"D","score":40,"open_postings":1409,"ghost_share":1,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-28T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Yogyakarta, Indonesia"],"countries":["ID"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false}],"status":"live","first_seen_at":"2026-04-15T06:09:30Z","employer_posted_date":"2026-04-15","last_verified_at":"2026-09-28T23:26:13Z","board_verified":true,"closed_at":null,"days_open":166,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":165},"description":"Job Description\n Handle incoming leads via structured calls/chats, explain products, and drive branch visit conversions\n Coordinate with branch teams for appointment scheduling and lead follow-ups\n Identify and engage potential or backdated leads\n Manage call schedules and follow-ups efficiently\n Document responses and key insights accurately in systems\n Maintain datasets and prepare regular reports\n Analyze data to identify patterns, issues, and opportunities\n Ensure data accuracy, completeness, and timely reporting\n Qualifications\n Strong communication skills with the ability to build rapport and ask the right questions\n Detail-oriented and organized in handling data and documentation\n Analytical mindset with the ability to generate insights from data\n Able to work independently and in a fast-paced team environment\n Comfortable with outreach (calls, chats, surveys)\n Proficient in Google Sheets and data tracking tools\n Able to understand user/student needs and translate them into actionable insights\n Experience in telemarketing or customer-facing roles is a plus","description_format":"text","description_chars":1079,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","E-learning"],"lifecycle":[{"event":"open","at":"2026-09-27T00:32:56Z"}],"liveness":{"score":2,"band":"cold","label":"Long shot","p_open":1,"p_active":0.084,"p_room":0.28,"age_days":165,"expected_fill_days":13,"reasons":["conf:13","stale_co","ghost","win:tail","crowd:brand"],"computed_at":"2026-09-28T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/ruangguru-customer-experience-associate","json_url":"https://alion.io/job/ruangguru-customer-experience-associate.json","meta":{"generated_at":"2026-09-29T00:06:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":60,"day_limit":5000,"remaining_today":4940,"minute_limit":60,"resets_at":"2026-09-30T00:00:00Z"}}}