{"id":2046788,"url":"https://alion.io/job/rubinbrown-technology-support-analyst","title":"Technology Support Analyst","company":{"id":2218045,"name":"RubinBrown","domain":"rubinbrown.com","url":"https://alion.io/company/rubinbrown","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Denver, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":53000,"max_usd":106000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":343},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-07T18:58:29Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-12T03:40:39Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"RubinBrown LLP is one of the nation’s leading accounting and professional consulting firms with a commitment to building personal relationships and delivering totally satisfied clients. The RubinBrown name and reputation are synonymous with experience, integrity, and value. We have revenue of approximately $265 million with 1,000+ team members across locations in Chicago, Denver, Detroit, Kansas City, Las Vegas, Mumbai (India), Nashville, and St. Louis.\nOverview\nThe Technology Support Analyst will serve as a member of the Technology Services Help Desk team providing courteous and expert technical support to RubinBrown team members in all locations via ticketing system, remote access, desk-side support, phone calls, emails, self-service, and walk-ups. This position will require the ability to multitask among several duties including but not limited to installation, troubleshooting and resolving technology issues on various hardware and software, Windows operating systems, prioritizing support requests, and performing ticket documentation. This position works collaboratively with other members of the Help Desk team to ensure tickets are being worked and closed within acceptable timelines. Escalates to level 2 and level 3 technology support team members, or a manager, as needed for advanced support.\nMajor Responsibilities\nUnderstand the fundamentals of how an accounting firm operates to ensure support levels match expectations.\nDevelop expertise in the everyday use of internally developed and commercial software specific to the firm.\nProvide superior quality and service to all firm technology users. Respond promptly and courteously. Prioritize requests according to criticality. Identify timely and accurate solutions to technical issues.\nProvide expert help desk support for all locations (both remote and on-site) for all hardware, software, and ancillary office equipment including video conferencing equipment, projectors, phone systems, printers, scanners, and multi-function devices.\nProvide support for remote access solutions such as VPN and Terminal Services.\nBasic troubleshooting at the network level including WAN and LAN connectivity, routers, firewalls, and security.\nInstall, upgrade, configure, troubleshoot, maintain and modify computer system software.\nProvide day-to-day maintenance and support for Microsoft Office including Outlook e-mail, as well as Lotus Notes Domino databases/applications.\nDocument all support activities in ticket tracking database.\nInventory management of technology assets.\nImage workstations and assist in installation of PC hardware and software applications in accordance with firm standards.\nDeployment and migration of computers.\nCreate and update process documentation.\nParticipate in the research, development, and implementation of new technologies.\nProvide technology training to team members as needed.\nRequired Practical Experience / Background / Skills\nVery strong customer service skills including verbal and written communications; customer-focused with ability to effectively communicate with management, co-workers, and customers.\nSuperior time management skills including sense of urgency and proactive approach.\nExcellent analytical and problem solving skills.\nExceptional organizational skills.\nSelf-motivated, results-oriented and accountable.\nStrict adherence to professional ethics.\nAbility to work independently and in a team environment.\nAbility to work on and successfully complete multiple projects at the same time.\nAt least three years of relevant technology experience in related technical environment preferred.\nStrong computer aptitude and understanding of IT concepts, operating systems, business applications, printing systems, and network systems.\nStrong PC and software product skills especially Microsoft Windows and Microsoft Office.\nSelf-motivated to research resolutions to technical issues independently and with limited guidance\nDrive to research and learn new technologies.\nRequired Professional Background / Skills\nBachelor’s degree in Computer Science or related degree preferred.\nCompTIA A+ certification a plus\n1+ years of experience in a Help Desk, System Admin, or Desktop Support role\nKnowledge of Active Directory administration\nFamiliarity with Office 365\nWorking Conditions\nTypical office hours of 8:00am - 5:00pm.\nMust be available for on-call coverage during evenings, weekends, and holidays as requested.\nAbility to work extra hours, different hours, or staggered hours as determined by the workload and expectations especially between February and April each year.\nSome travel will be required to assist in other locations\nAbility to sit for long periods of time.\nAbility to move throughout office.\nAbility to lift, carry, push, and pull up to 50 pounds.\nAbility to communicate with clients, team members, etc.\nColorado, Illinois, and Nevada Salary Statement:\nThe salary range displayed is specifically for those potential applicants who will work or reside in the states of Colorado and Las Vegas if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant skills and prior relevant experience, degrees and certifications (e.g. JD / technology).\nTechnology Support Analyst\nBenefits\nOne Firm\nTo foster a highly respected, inclusive culture that helps foster and promote an environment that is diverse and equitable for all team members and the firm to achieve growth and deepened expertise. RubinBrown is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.\nEEO Employer W/M/Vet/Disabled","description_format":"text","description_chars":6010,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Professional Services","Management Consulting"],"lifecycle":[{"event":"open","at":"2026-10-07T19:53:21Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2","filings_12m":2,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":82500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":25,"reasons":["conf:3","win:early"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/rubinbrown-technology-support-analyst","json_url":"https://alion.io/job/rubinbrown-technology-support-analyst.json","meta":{"generated_at":"2026-10-12T05:03:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8023,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2218045},"rest":"https://alion.io/mcp/rest/get_company?id=2218045"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frubinbrown-technology-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frubinbrown-technology-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frubinbrown-technology-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rubinbrown-technology-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frubinbrown-technology-support-analyst"}]}