{"id":495487,"url":"https://alion.io/job/ruby-central-customer-support-agent-dutchenglish-speaking","title":"Customer Support Agent - Dutch/English Speaking","company":{"id":18226,"name":"Teamtailor","domain":"teamtailor.com","url":"https://alion.io/company/ruby-central-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"B","score":80,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_city","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Stockholm, Sweden"],"countries":["SE"],"hiring_countries":["SE"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Intercom","optional":false}],"status":"live","first_seen_at":"2026-06-22T14:45:21Z","employer_posted_date":"2026-06-22","last_verified_at":"2026-10-13T12:19:51Z","board_verified":true,"closed_at":null,"days_open":114,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":113},"description":"Join us to shape the future!\nTeamtailor is a global Employer Branding and ATS SaaS platform used by over 13,000 companies, 250,000 users, and available in 90 countries worldwide.\nWorking atTeamtailor means being part of a dynamic, fast-paced tech company that values impact and responsibility. Our workplace fosters an environment where everyone can contribute meaningfully to the growth of the company.\nBuilding a diverse team with a wide range of experiences, skills, and backgrounds has always been central to Teamtailor’s mission, and it remains a strength today. We welcome all individuals who share our vision and are committed to contributing to our collective success. Join us in helping companies and people communicate in more meaningful ways to make life-changing decisions together.\nAre you passionate about technology and problem-solving? Join our fast-growing SaaS company and help ensure our customers and internal teams have a seamless technology experience.\nRight now, we’re growing our Customer Support team and looking for a dutch-speaking Support Agent based in our Stockholm HQ.\nAbout the Role!\nAs a member of our Customer Support team, you’ll be the voice of Teamtailor, helping users and making sure they have a great experience every time they reach out. We're proud of our fast response times (average 2 minutes) and a 98% customer satisfaction score.\nYour mission? Deliver exceptional support, solve real problems, and make sure our customers leave every interaction with a smile.\nResponsibilities!\nProvide friendly, fast support via live chat (Intercom), email, and occasionally by phone\nTroubleshoot technical issues and collaborate closely with our tech team to solve complex cases\nGather and share customer feedback with our product team\nIdentify, verify, and report bugs - and keep customers in the loop\nCreate helpful self-service content (FAQs, guides, etc.)\nBuild strong relationships by being proactive and genuinely helpful\nWhat We’re Looking For!\nYou're fluent in Dutch and English, written and spoken\nYou bring solid experience in customer support (bonus if it’s in SaaS)\nYou think analytically and enjoy learning new things\nYou’re a natural problem-solver who feels at home with tech\nYou take pride in delivering excellent service and making things easier for others\nWhat You’ll Get!\n25 days of paid vacation\nA healthy work-life balance\nOpportunities to grow your skills and learn new ones\nA supportive, friendly team + fun social events\nYour own starter kit - MacBook, iPhone & Teamtailor swag!\nLet’s team up to build a customer experience that stands out around the world. We can't wait to meet you!\n\nThis is role based in our Stockholm Office with remote work opportunites after 6 months.\nHow to apply!\nIf this sounds like you, please click apply for this job or reach out to our Talent Acquisition team. 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