{"id":2870452,"url":"https://alion.io/job/ruby-labs-ux-researcher","title":"UX Researcher","company":{"id":6377,"name":"Ruby Labs","domain":"rubylabs.com","url":"https://alion.io/company/rubylabs","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":81,"open_postings":6,"ghost_share":0,"stale_share":0.667,"repost_share":0.167,"time_to_fill_p50_days":28,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Design","role_family":"Design","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_regions","remote_scope_basis":"board_field","remote_working_hours":{"label":"CET","utc_offset_min":1,"utc_offset_max":1},"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["DE","FR","AT","BE","BG","HR","CY","CZ","DK","FI","HU","IE","IT","KZ","ME","NL","PL","RO","RS","ES","SE","EE","GE","GR","LV","LT","LU","MT","PT","SK","SI"],"hiring_countries_total":31,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Figma","optional":false},{"name":"Ruby","optional":false}],"status":"live","first_seen_at":"2026-10-19T17:50:19Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-20T11:43:16Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About us\nRuby Labs is a leading tech company that creates and operates innovative consumer products. We offer a diverse range of opportunities across the health, education, and entertainment industries. Our innovative teams are driving the future of consumer-led products, and we're always looking for passionate individuals to join us. Learn more about our story at: https://rubylabs.com/about-us/\nAbout the role\nWe’re looking for a sharp, user-focusedUX Researcher to help shape and improve the overall player experience. You’ll act as the voice of the user by conducting research, uncovering behavioral insights, and turning those findings into clear, actionable product decisions.\nYou’ll work closely with Product, Design, and Data teams, ensuring that product decisions are driven by real user needs and behaviors rather than assumptions. This is a high-impact opportunity for someone who enjoys working with ambiguity, finding meaningful insights, and turning research into measurable product outcomes.\nKey Responsibilities\nUser Research Operations - Plan and execute qualitative and quantitative research studies including user interviews, surveys, usability tests, and diary studies across the full player journey.\n\nBehavioral Analysis - Analyze user behavior across our platform using analytics tools, session recordings, heatmaps, and funnel data to identify friction points and opportunities.\n\nCompetitor & Market Research - Conduct structured competitive analysis of sweepstakes casino products to benchmark our UX against industry standards and identify gaps.\n\nWireframing & Prototyping - Use Figma or Visily to translate research insights into wireframes, user flows, and low-to-mid fidelity prototypes that guide product and design decisions.\n\nUser Personas & Journey Mapping - Develop and maintain player personas, customer journey maps, and mental models that inform product strategy and prioritization.\n\nCross-Functional Collaboration - Work directly with Product Managers, Designers, and Developers to embed user insights into the product lifecycle from ideation through launch.\n\nStakeholder Reporting - Document and present research findings clearly to stakeholders, making complex insights accessible and actionable.\n\nUX Standards - Champion user-centered design principles, accessibility standards, and usability best practices across all product initiatives.\n\nContinuous Discovery - Proactively identify new research questions, monitor industry UX trends, and propose process improvements to keep our research function sharp.\n\nQualifications\n2+ years of hands-on experience in UX research, with a portfolio or case studies demonstrating research-to-product impact.\n\nProficiency in Figma and/or Visily for wireframing, prototyping, and user flow design.\n\nProven experience conducting user interviews, usability testing, and surveys - both moderated and unmoderated.\n\nFamiliarity with analytics and behavioral tools such as Mixpanel, Hotjar, FullStory, or Google Analytics.\n\nStrong analytical mindset - ability to synthesize qualitative and quantitative data into clear, prioritized insights.\n\nExcellent written and verbal communication skills; able to present research clearly to non-research audiences.\n\nAdvanced AI user - comfortable leveraging AI tools to accelerate research synthesis, generate interview guides, and surface patterns at scale.\n\nEnglish fluency required.\n\nNice to have\nExperience in sweepstakes casino, online gaming, fintech, or consumer subscription products.\n\nExperience working in fast-paced startup or scale-up environments.\n\nExposure to game mechanics, reward loops, or player psychology research.\n\nLocation\nRuby Labs operates within the CET (Central European Time) zone. Applicants from any country are welcome to apply for the position as long as they are located within approximately ± 4 hours of CET. This ensures optimal collaboration and communication during working hours.\nBenefits\nDiscover the perks of being part of our vibrant team! We offer:\nRemote Work Environment: Embrace the freedom to work from anywhere, anytime, promoting a healthy work-life balance.\n\nUnlimited PTO: Enjoy unlimited paid time off to recharge and prioritize your well-being, without counting days.\n\nPaid National Holidays: Celebrate and relax on national holidays with paid time off to unwind and recharge.\n\nCompany-provided MacBook: Experience seamless productivity with top-notch Apple MacBooks provided to all employees who need them.\n\nFlexible Independent Contractor Agreement: Unlock the benefits of flexibility, autonomy, and entrepreneurial opportunities. Benefit from tax advantages, networking opportunities, reduced employment obligations, and the freedom to work from anywhere. Read more about it here: https://docs.google.com/document/d/1nkrN76JlZkbKj9WSOhlT1_mni_CZeDkHdwfIjPXVwvk/preview?tab=t.0#heading=h.ndsdl4wapxtt\n\nBe part of our fast-growing team and seize this excellent opportunity for personal and professional growth!\nInterview Process\nAfter submitting your application, we conduct a thorough review which typically takes 3 to 5 days, but may occasionally take longer due to the volume of applications received. If we see a potential fit, we proceed with the following steps:\nRecruiter Screening (40 minutes)\n\nTechnical Interview (60 minutes)\n\nFinal Interview (60 minutes)\n\nLife at Ruby Labs\nAt Ruby Labs, we move fast, aim high, and expect the same from our team. We’re not here to play small-we’re here to build, grow, and win. That means we look for people who are ambitious, driven, and ready to give their best every single day.\nThis is a place for individuals who thrive under pressure, embrace challenges, and see opportunity in every obstacle. If you’re hungry to achieve, motivated by impact, and want to grow at the speed of your own ambition, Ruby Labs offers the platform to make it happen.\nHere, effort is matched with reward. 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