{"id":2877854,"url":"https://alion.io/job/rue-la-la-member-services-supervisor-3","title":"Member Services Supervisor","company":{"id":686201,"name":"Rue La La","domain":"ruelala.com","url":"https://alion.io/company/ruelala","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Dallas, United States","Miami, United States","Atlanta, United States","Indianapolis, United States","Des Moines, United States","Louisville, United States","Minneapolis, United States","Saint Louis, United States","Manchester, United States","Raleigh, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":62000,"max":68000,"currency":"USD","period":"year","gross":null,"usd_annual":68000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":true,"technologies":[{"name":"GDPR","optional":false}],"status":"live","first_seen_at":"2026-10-19T18:27:49Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-21T16:37:21Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Title of role: Member Services Supervisor\nLocation: Remote\nApproved Salary Range: $62,000-$68,000\nAbout the Role:\nThis is not your average call center Supervisor role-it’s an opportunity to own and elevate the team experience while shaping how we deliver member service. At Rue Gilt Groupe, our Supervisors don’t just “manage” a team; they create an environment where a fully remote team of Member-focused Associates feel empowered, confident, and equipped to deliver trulyabove and beyondmoments. Our Associates are trusted advocates, not script-readers. We believe in authentic conversations and thoughtful decision-making, and we’re looking for a leader who leans into coaching over correcting, brings high energy to daily team engagement, and is excited to help drive continuous improvement across the operation. This role balances hands-on people leadership with strong administrative ownership and active participation in initiatives that help evolve a world-class, remote contact center.\nKey Responsibilities:\nCoaching Mindset: Utilize Associate KPI data, and real-time interaction observations to build customized, behavior-based coaching plans for each team member. You will provide frequent, actionable feedback and hands-on coaching to drive continuous improvement in both Member Experience and productivity, creating a culture where feedback is expected, welcomed, and acted upon.\nLeadership Administrative Tasks: Maintain the operational integrity of your team by ensuring timecards are accurate and all performance management documentation is correct and delivered timely. You recognize that these foundational tasks are crucial to a well-functioning, professional remote team.\nCultivate Excellence: Lead impactful virtual team huddles and 1:1 meetings that translate our brand’s high standards into daily actions, ensuring every interaction is \"above and beyond.\"\nStrategic Escalation Support: Serve as the final touchpoint for Members needing additional support. You’ll use these moments not just to resolve a concern, but to model exceptional service and provide a learning opportunity for the Associate involved.\nChange & Continuous Improvement: Actively contribute to operational evolution by identifying trends, gaps, and opportunities from frontline insights. Participate in and, at times, lead project work such as pilots, process improvements, workflow changes, and new initiative rollouts-supporting adoption and change management within your team.\n\nAbout You:\nYou are driven by the success of others. You have a genuine passion for building decision-making confidence in your team so they feel empowered to provide resolutions independently.\nYou thrive in fast-paced, high-volume contact center environments and bring stamina, positivity, and focus-especially during peak seasons and periods of change.\nYou are a hands-on, high-energy coach who values real-time feedback, frequent touchpoints, and being present with your team.\nYou are comfortable taking ownership of complex issues, and you possess a sharp ability to think critically and solve problems on the fly. \nYou communicate effectively at all levels and can flex your style to coach an Associate, de-escalate a member, or partner with senior leaders.\nYou love finding a good deal, are passionate about fashion, and are excited to lead and collaborate within a kind, remote-first culture.\nMust be willing to work any shift Monday through Sunday 9am-9pm EST.\nExperience and Background Needed:\nEducation\nHigh School Diploma or equivalent\nYears of experience\n3-5 years of experience in a Member Contact Center environment (e-commerce or luxury retail is a major plus) with at least 2 years in a supervisory role.\nTechnical skills\nProficient in relevant computer applications and able to navigate multiple systems simultaneously.\n\nWhat our team offers\nWorking at RGG is more than just a job; it’s an opportunity to join a mission-driven team that values Innovation and Impact. We are committed to supporting our employees' success and well-being:\nComprehensive Coverage: Robust health, dental, and vision insurance effective on the date of hire.\nTime & Flexibility: Paid Time Off (PTO) and remote work option that supports a healthy work-life balance.\nCulture: A supportive, inclusive culture that encourages innovation, safety, and creative risk-taking.\nCommunity: Annual paid volunteer opportunities and regular DEI celebrations to foster a strong sense of community and collaboration.\nImpact: The chance to make a real, measurable impact at a mission-driven, fast-growing company poised for major expansion.\nWe encourage you to apply\nEven if you don’t meet every single qualification, we’d still love to hear from you. We value passion, curiosity, and a commitment to learning as much as experience. We celebrate diverse perspectives and strive to create an inclusive environment for all our Associates.\nPeople First. Delivered in Style.\nWork Authorization\nRue Gilt Groupe requires all applicants to be currently authorized to work in the United States on a full-time basis. This position is not eligible for visa sponsorship now or in the future. Rue Gilt Groupe is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status.\nRue Gilt Groupe is committed to providing Associates with equal pay for equal work and carefully considers a wide range of compensation factors, including but not limited to, prior experience, education, certification(s), license(s), skills and expertise, location, internal equity, and other factors that are job related and consistent with business need. Our goal is to support, reward and compensate the entire individual. Depending on role eligibility, your offer may also include bonus/commission, stock options, paid time off, medical, dental, vision and basic life insurance. Therefore, final offer amounts may vary from the amount stated.\nThe above statements are intended to describe the general nature and level of work being performed by the employee(s) assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the employee(s) assigned to this job. Rue Gilt Groupe reserves the right at any time, with or without notice, to alter or change job responsibilities, reassign or transfer job positions or assign additional job responsibilities within your general skill set or capabilities. Rue Gilt Groupe is proud to be an Equal Opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.\nABOUT US: \nReady for the most memorable - and stylish - experience of your professional career? Then join us at Rue Gilt Groupe. Combining three complementary brands, Rue La La, Gilt, and Shop Simon, we are the premier off-price e-commerce portfolio company.\nOur model defined the online treasure hunt through its daily sale events allowing our customers to discover over 5,000 premium and luxury brands at prices up to 70% off full-price retail. We believe in fashion for all, sparking delight through daily discovery and shopping as an occasion to celebrate! World-class merchandising, technology and marketing bring our shopping experience to life, and we hire world-class people to do it. Living our values and being empowered, tenacious, passionate, collaborative, innovative, and kind is something we strive for every single day. We meet over coffee and brainstorm new ways to spark delight for our members. Volunteer on- and off-hours together. Plan some serious surprises for our coworkers, because nothing ignites innovation like a breakfast cereal buffet or an afternoon slice of cake.\nAnd we don't hesitate to use our associate discount - after all, we're as enthusiastic about style as our customers. The way we work? It's so much more than what happens between the weekends. It empowers us to think, create, and innovate, so we can deliver the first-rate experience today's customer’s demand.\nRue Gilt Groupe GDPR/CCPA Pre-Collection Notice for Job Applications: We collect personal information (PI) from you in connection with your application for employment with Rue Gilt Groupe, including identifiers, contact information, employment and education history, and related information. We use this PI for purposes related to evaluating your application and potential employment. Depending on your location, you may have rights under GDPR or U.S. state privacy laws. For additional details or if you have questions, please see our GDPR Applicant Privacy Notice and CCPA Applicant Privacy Notice or contact us at .","description_format":"text","description_chars":8842,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Life insurance","Stock options","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Marketplaces"],"lifecycle":[{"event":"open","at":"2026-10-19T22:01:49Z"}],"visa":[],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":1,"expected_fill_days":35,"reasons":["conf:3","wave","velocity","win:early"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":68000,"is_top_pay":false},"html_url":"https://alion.io/job/rue-la-la-member-services-supervisor-3","json_url":"https://alion.io/job/rue-la-la-member-services-supervisor-3.json","meta":{"generated_at":"2026-10-21T19:23:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27441,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":686201},"rest":"https://alion.io/mcp/rest/get_company?id=686201"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frue-la-la-member-services-supervisor-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frue-la-la-member-services-supervisor-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frue-la-la-member-services-supervisor-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rue-la-la-member-services-supervisor-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frue-la-la-member-services-supervisor-3"}]}