{"id":3483705,"url":"https://alion.io/job/ruger-customer-service-associate-i","title":"Customer Service Associate I","company":{"id":1960968,"name":"Ruger","domain":"ruger.com","url":"https://alion.io/company/ruger","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":8,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mayodan, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-29T20:59:12Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-09T05:00:54Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"If you are a current Ruger employee, pleaseclick here to apply internally.\nJob Description:\nStarting wage is based on experience and shift. In addition to a base wage, every associate is eligible for quarterly profit sharing!! Various shifts are available and off shifts include additional shift differential pay.\nEssential Job Duties:\nRespond to detailed telephone inquiries\nMaintain a positive professional attitude through all calls, and listen attentively to customer needs.\nMaintain customer confidentiality.\nIdentify firearms that should be returned to the factory for service\nUse technical knowledge to provide guidance to customers over the phone. \nUse computer software including MOM or Oracle.\nProcess payments for service/parts orders. \nGenerate shipping labels and process emails.\nKnow and follow the state laws as well as the federal regulations issued by the Bureau of Alcohol, Tobacco and Firearms.\nProvide support for quarterly parts inventories.\nStrive to resolve customer issues on the first contact and advocate for the customer.\nParticipate in training as mandated by OSHA standards. \nOther duties as assigned by the supervisor.\nQualifications and Skills:\nData entry skills\nExperience with computer software like Oracle or MOM is preferred\nGood verbal communication and attention to detail\nAble to deal effectively with the public, work well under pressure, follow detailed instructions, policies and procedures.\nSolid Ruger and/or Shop Ruger product knowledge\nMust be comfortable working in a large group where flexibility and interaction is required.\nPrior experience in a customer facing role is required.\nPhysical Demands:\nAssociates are frequently required to stand; walk; use hands and fingers, handle or feel; and reach with hands and arms. The position can involve sitting, walking and lifting up to 40 pounds several times throughout the day. Job is performed standing all day. Job requires substantial movement/motion with regard to walking, bending, lifting, grasping and applying pressure to an object with the fingers and palms.","description_format":"text","description_chars":2061,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Small Arms","Hunting & Fishing Gear"],"lifecycle":[{"event":"open","at":"2026-10-29T20:59:12Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":9,"expected_fill_days":33,"reasons":["conf:5","win:early"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/ruger-customer-service-associate-i","json_url":"https://alion.io/job/ruger-customer-service-associate-i.json","meta":{"generated_at":"2026-11-09T05:46:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1189,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1960968},"rest":"https://alion.io/mcp/rest/get_company?id=1960968"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fruger-customer-service-associate-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fruger-customer-service-associate-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fruger-customer-service-associate-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ruger-customer-service-associate-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fruger-customer-service-associate-i"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3483705}},{"tool":"search_jobs","arguments":{"company":"ruger.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3483705},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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