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Dazu gehört die initiale Konfiguration von UI, Formularen, API-Integrationen, KI-Modulen, Akten, Aktionen, Fristen und Tests.\nDu wirkst aktiv am Aufbau und an der Umsetzung der Prozesse im Delivery-Team mit, definierst und analysierst KPIs und nutzt Kunden- und Nutzungsfeedback für die kontinuierliche Verbesserung unserer Services.\nBei technischen Fragen stimmst du dich eng mit Product & Tech ab und unterstützt Business Development & Sales bei der Vorbereitung von Vertriebsaktivitäten.\nDein Profil\n3+ Jahre Erfahrung in der Managementberatung, bevorzugt mit Fokus auf Tech-, Digitalthemen, Public Sector oder in der Implementierung komplexer SaaS-Projekte.\nAusgeprägte Kommunikations- und Moderationsfähigkeiten über Hierarchieebenen hinweg, inklusive C-Level.\nDu arbeitest prozesssicher und KPI-orientiert, packst operativ selbst mit an und übernimmst gern Verantwortung.\nEine analytische, lösungsorientierte Arbeitsweise, auch bei technisch anspruchsvollen Problemen.\nAbgeschlossenes Hochschulstudium in Informatik, Wirtschaftsinformatik, BWL, VWL, Politik, Jura oder einem verwandten Bereich.\nSehr gute Deutsch- (C2) und Englischkenntnisse (mind. 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