{"id":1367075,"url":"https://alion.io/job/rullion-settlements-operations-specialist","title":"Settlements Operations specialist","company":{"id":1795322,"name":"Rullion","domain":"rullion.co.uk","url":"https://alion.io/company/rullion","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"contractor","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Solihull, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":14,"max":null,"currency":"GBP","period":"hour","gross":null,"usd_annual":38000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-10T08:58:25Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-01T00:33:52Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"Settlements Operations Specialist\nContract Type: PAYE Contract\nDuration: 3 months\nLocation: Solihull - office based initially, with the option to move to hybrid working with 2 days per week in the office\nPay Rate: £14.70 per hour\nStart Date: ASAP\nHours: 37 hours per week, working either 8am-4pm or 9am-5pm\nJob Overview:\nWe are looking for a proactive and forward-thinking Settlements Operations Specialist to join our client's team in Solihull.\nYou will provide analytical and administrative support across settlement processes for I&C customers, helping to resolve faults, cleanse data and ensure accurate settlement and billing in line with industry standards.\nThis is a varied role where you will manage a dynamic workload, investigate issues, work with internal and external stakeholders and contribute towards improving processes and overall performance.\nYour Responsibilities:\nProcess standard tickets within Junifer in line with agreed SOPs and SLAs.\n\nReview and interpret feedback from field agents and identify and report data mismatches.\n\nInvestigate the root causes of poor performance and support testing and changes to resolve issues and improve performance.\n\nSupport process improvements aimed at reducing operating costs and improving customer service.\n\nContact customers and use internal processes to resolve access issues and organise future access for field agents.\n\nLiaise with internal and external stakeholders to gather additional information and help ensure planned jobs can go ahead.\n\nSupport accurate settlement by ensuring data and processes are maintained correctly.\n\nParticipate in process changes and implementation, including conducting testing where required.\n\nProduce and maintain process documentation to ensure processes remain efficient and consistent with business and industry requirements.\n\nProvide support and expertise across a range of end-to-end processes, helping ensure tasks are completed correctly first time.\n\nManage and prioritise workload effectively, monitoring progress and providing regular updates to team management.\n\nWhat We're Looking For:\nA proactive and forward-thinking approach to work.\n\nStrong analytical and problem-solving skills.\n\nExcellent attention to detail, particularly when reviewing and working with data.\n\nStrong organisational skills with the ability to prioritise a varied workload.\n\nGood communication skills and confidence liaising with customers and internal and external stakeholders.\n\nThe ability to follow established processes, SOPs and SLAs.\n\nA continuous improvement mindset and willingness to identify ways of improving existing processes.\n\nThe ability to work effectively both independently and as part of a wider team.\n\nExperience/Qualifications Required:\nPrevious experience within an administrative, operational, data, billing or analytical environment would be beneficial.\n\nExperience investigating data discrepancies or resolving operational issues would be advantageous.\n\nExperience working to SLAs, processes and performance targets.\n\nGood IT skills and confidence working across different systems and datasets.\n\nExperience within the energy/utilities sector or settlements would be advantageous but is not essential.\n\nCompany information:\nThis contract vacancy is being advertised by Rullion Ltd.\nSince 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands to SMEs and start-ups. As a family-owned business, Rullion's approach is credible and honest, focused on building long-lasting relationships with both clients and candidates.\nRullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base; from small start-ups to large household names.\nWe celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants.\nINDCF-MW\nRullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.","description_format":"text","description_chars":4031,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-28T02:39:26Z"}],"liveness":{"score":30,"band":"fade","label":"Fading","p_open":1,"p_active":0.4,"p_room":0.75,"age_days":19,"expected_fill_days":21,"reasons":["conf:1","agency","velocity","win:late"],"computed_at":"2026-09-30T05:45:00Z"},"pay":{"stated_usd_annual":38000,"is_top_pay":false},"html_url":"https://alion.io/job/rullion-settlements-operations-specialist","json_url":"https://alion.io/job/rullion-settlements-operations-specialist.json","meta":{"generated_at":"2026-10-01T01:06:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":855,"day_limit":5000,"remaining_today":4145,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}