{"id":2035383,"url":"https://alion.io/job/rumpke-inside-sales-retention-representative","title":"Inside Sales Retention Representative","company":{"id":1841546,"name":"Rumpke","domain":"rumpke.com","url":"https://alion.io/company/rumpke","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"A","score":91,"open_postings":8,"ghost_share":0,"stale_share":0.375,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Columbus, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-07T12:42:47Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-15T06:57:54Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Rumpke is a family-owned and operated company that ranks as one of the largest firms in the waste and recycling industry. Our mission is simple: to deliver exceptional waste and recycling solutions to our customers and communities through a commitment to safety, service, the environment and the growth of our people.\nWhen you join Rumpke, you’ll be part of a team providing essential services to millions of residents, businesses, and neighborhoods. You will enjoy competitive pay and comprehensive benefits, including health, dental, vision, matching 401(k), life insurance, paid vacation, and more.\nThis is your opportunity to make a difference for you and your family. Come join our team!\nThe Inside Sales Retention Representative is responsible for retaining and growing existing customer accounts through proactive customer outreach, effective negotiation, and account management. This position manages save opportunities, renewals, pricing and service changes, and customer issues while balancing customer needs with revenue and margin objectives.\nResponsibilities of Position:\nManage inbound and outbound retention opportunities, including cancellation requests and at-risk accounts\nProactively contact existing customers to identify retention and revenue growth opportunities\nNegotiate pricing and service changes while protecting revenue and margin\nManage account increases, decreases, renewals, and other changes for assigned existing accounts\nResolve pricing, service, PI, and other customer issues promptly and professionally\nProcess qualifying renewals and 1085s in accordance with company pricing and margin requirements\nHandle escalated accounts and customer retention opportunities as assigned\nAnalyze account history, pricing, service levels, and profitability to develop appropriate retention solutions\nAccurately document all customer interactions, saves, renewals, and account activity in CRM\nMonitor customer losses and retention performance against established goals\nMeet established retention, revenue, margin, productivity, and customer service expectations\nCollaborate with Sales, Operations, and Customer Service to resolve issues and support customer retention\nMaintain assigned schedules and department service-level expectations\nPerform other duties as assigned\nSupervisory Responsibility:\nThis position will not manage employees\nSkills & Abilities Needed for Position:\nSelf-motivated and results-oriented with the ability to work independently while contributing to team objectives\nProficiency with CRM systems and the ability to accurately document customer interactions and account activity\nAbility to learn and effectively use company systems, processes, pricing tools, and sales resources\nStrong negotiation, objection-handling, problem-solving, and de-escalation skills\nAbility to analyze customer account history, pricing, service levels, and profitability to develop effective retention strategies\nAbility to understand and calculate pricing, margins, volume, and service configurations\nStrong organizational skills with the ability to manage a high volume of customer interactions and competing priorities\nStrong verbal and written communication skills with the ability to communicate effectively with a wide range of customers\nExperience & Knowledge Needed for Position:\n2 years prior inside sales, account management, customer retention, or related sales experience strongly preferred or demonstrated success in an inbound sales or new business role\nPhysical Requirements in a Regular Workday:\nRarely lifting/carrying a max of 10 lbs\nContinuously sitting\nRarely standing/walking\nAdditional Working Conditions/Aspects:\nAbility to travel between offices, as required\nLegally eligible to work in the United States\nValid driver’s license (if applicable)\nMust successfully complete pre-employment testing\nMust be able to read and speak the English language\nThis job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties, and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish an employment contract and is subject to change at the discretion of the company.\nRumpke Waste and Recycling is committed to equality in all aspects of employment. It is Rumpke’s policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.","description_format":"text","description_chars":4660,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Growth opportunities","Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy & Utilities","Waste Management"],"lifecycle":[{"event":"open","at":"2026-10-07T15:46:14Z"}],"visa":[],"liveness":{"score":92,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.915,"p_room":1,"age_days":7,"expected_fill_days":38,"reasons":["conf:3","urgency","win:early","comp:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/rumpke-inside-sales-retention-representative","json_url":"https://alion.io/job/rumpke-inside-sales-retention-representative.json","meta":{"generated_at":"2026-10-15T07:00:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10521,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1841546},"rest":"https://alion.io/mcp/rest/get_company?id=1841546"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frumpke-inside-sales-retention-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frumpke-inside-sales-retention-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frumpke-inside-sales-retention-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rumpke-inside-sales-retention-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frumpke-inside-sales-retention-representative"}]}