{"id":1213195,"url":"https://alion.io/job/runk-asutamaasakusesu","title":"カスタマーサクセス","company":{"id":2678253,"name":"TRUNK","domain":"trunk.company","url":"https://alion.io/company/trunk-3","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"HERP","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tokyo, Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-09T09:19:30Z","employer_posted_date":"2026-07-09","last_verified_at":"2026-10-21T09:35:15Z","board_verified":true,"closed_at":null,"days_open":104,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":103},"description":"法人向けe-Learningシステムカスタマーサクセス職募集！\nDescription\n弊社e-Learning事業の拡大に伴い、当社の新規企業様への営業活動からカスタマーサクセスとして、\n既存顧客のフォロー業務等をお任せできる方を募集しています。\n・法人向けe-Learningサービスです。\nhttps://lp.work-school.com/lms\nこれまでにHR領域の業界経験がなくても問題ございません。\n教育研修専門知識をお持ちの方を歓迎します。\n「これまでの知識や経験を活かして講師として活躍したい」「教育に関わりたい」という方、ぜひご応募ください！\n具体的には以下のような業務を担当していただきます。\n・既存顧客との打ち合わせ\n・既存顧客へのフォローアップ連絡（定期的な振り返り）\n・アカウント発行・管理\n・申込書や見積書の作成・対応\n・その他、顧客対応に関するサポート業務\n※新規企業へのアプローチ業務はございません。\nRequirements\n弊社e-Learning事業の拡大に伴い、当社の新規企業様への営業活動からカスタマーサクセスとして、\n既存顧客のフォロー業務等をお任せできる方を募集しています。\n・法人向けe-Learningサービスです。\nhttps://lp.work-school.com/lms\nこれまでにHR領域の業界経験がなくても問題ございません。\n教育研修専門知識をお持ちの方を歓迎します。\n「これまでの知識や経験を活かして講師として活躍したい」「教育に関わりたい」という方、ぜひご応募ください！\n具体的には以下のような業務を担当していただきます。\n・既存顧客との打ち合わせ\n・既存顧客へのフォローアップ連絡（定期的な振り返り）\n・アカウント発行・管理\n・申込書や見積書の作成・対応\n・その他、顧客対応に関するサポート業務\n※新規企業へのアプローチ業務はございません。\nPreferred Experiences\n・お客様とのコミュニケーションが好きな方\n・教育研修、e-Learningの領域に興味がある方\nWe are looking for\n・チームワークを大切にしつつ、自律的に業務を遂行できる方\n・ユーザーファーストな思考を持ち、サービス価値の最大化に情熱を注げる方\n・品質とスピードを両立させる努力を惜しまない方\nWorking Conditions\nSalary\n基本給：254,000円～385,300円\n固定残業代￥76,000〜￥114,700（40時間相当分）\n雇用形態や条件によって異なります。\n基本正社員がメインですが、その場合求人に記載の通りです。\n※詳細な内訳や条件は面接にてお伝えします。\nLocation\n〒150-0041\n東京都 渋谷区 神南1-9-4 NCビル3F B号\nJR渋谷駅から徒歩10分\nオフィスもしくはフルリモート勤務\n※オフィスは原則屋内禁煙、喫煙室あり\nJob Type\n正社員\nWork hours\n・月曜日から金曜日の稼働、土日祝日は休み\n・稼働時間は10:00-19:00（間に1時間の休憩）\nProbation period\nあり（6ヶ月）\nBenefits\n・交通費支給\n・雇用保険\n・労災保険\n・健康保険\n・厚生年金","description_format":"text","description_chars":1364,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-25T05:30:52Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long 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