Production Support Engineer - Ticketing System

Role : Production Support Engineer - Java & Angular

Experience : 8+ Years

Location : Bangalore (Onsite)

Employment Type : Full Time

Summary :

Responsible for providing technical support, application maintenance, and enhancement development for supply chain applications. The role focuses on production incident resolution, ticket analysis, root-cause investigation, application performance optimization, and cloud health monitoring.

Roles and Responsibilities :

- Provide production support and maintenance for supply chain applications, ensuring availability and business continuity.

- Manage incidents, service requests, defects, and enhancements using ServiceNow and Jira, ensuring timely resolution within SLAs.

- Troubleshoot production issues, perform root-cause analysis, and prevent recurring incidents.

- Develop and maintain backend services using Java 17 and frontend components using Angular 20.

- Analyze application logs using Splunk to identify errors, exceptions, and performance issues.

- Investigate JVM memory utilization, Out-of-Memory (OOM) errors, garbage collection, and memory leaks.

- Perform cloud health checks and monitor application availability, resource utilization, and system performance.

- Optimize application performance, improve code quality, and implement defect fixes and enhancements.

- Conduct impact analysis, unit testing, integration testing, and regression testing.

- Support application upgrades, deployments, releases, and post-deployment validation.

- Collaborate with QA, DevOps, architects, and functional teams to resolve complex technical issues.

- Maintain technical documentation, incident reports, and troubleshooting procedures.

- Identify automation opportunities and participate in code reviews, change management, and release planning.

Technical Skills :

- Development : Java 17, Angular 20, REST APIs

- Supply Chain : Application Development, Support, Maintenance, and Enhancement

- Monitoring : Splunk Log Analysis and Application Monitoring

- ITSM and Ticketing : ServiceNow, Jira, Incident Management, Problem Management, and Change Management

- Production Support : Ticket Analysis, Troubleshooting, Root-Cause Analysis, and SLA Management

- Performance : Out-of-Memory Troubleshooting, JVM Analysis, Performance Tuning, and Optimization

- Cloud Operations : Cloud Health Checks, Application Availability, and Resource Monitoring

- Testing and Deployment : Unit Testing, Integration Testing, Regression Testing, Code Reviews, and Release Support

Skills

Production Support, Technical Support, Java, JVM, Applications Support, Product Support, Application Monitoring, Ticketing System, ITSM, Cloud Support