{"id":2846084,"url":"https://alion.io/job/runningmen-catering-cafe-supervisor","title":"Cafe Supervisor","company":{"id":3805317,"name":"Runningmen Catering","domain":"runningmen.my","url":"https://alion.io/company/runningmen-catering","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Petaling Jaya, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":2300,"max":3000,"currency":"MYR","period":"month","gross":true,"usd_annual":8832},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-19T09:17:29Z","employer_posted_date":null,"last_verified_at":"2026-10-19T09:17:29Z","board_verified":false,"closed_at":null,"days_open":10,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":10},"description":"As a Cafe Supervisor, you will play a key role in overseeing daily cafe operations, leading the service team, and ensuring a welcoming and enjoyable experience for our customers and families.\n\nWe are looking for someone who is responsible, hands-on, and passionate about customer service. If you enjoy leading a team, solving problems, and creating memorable customer experiences, we'd love to have you on board!\n\nKey Responsibilities:\n\nSupervise and coordinate daily cafe operations to ensure smooth and efficient service.\n\nLead, guide, and support front-of-house and service crew to maintain high service standards.\n\nMonitor staff attendance, duty assignments, work schedules, and daily manpower arrangements.\n\nOversee customer service, cashiering, order taking, and food and beverage service.\n\nEnsure the barista station, dining areas, and other operational areas are properly maintained and organised.\n\nCoordinate with the kitchen team to ensure timely food preparation and service delivery.\n\nHandle customer enquiries, feedback, and complaints professionally to maintain high customer satisfaction.\n\nSupport the planning, preparation, and execution of birthday parties, private events, and other cafe activities.\n\nMonitor stock levels, inventory usage, and replenishment of operational supplies.\n\nEnsure compliance with food safety, hygiene, cleanliness, and Company Standard Operating Procedures (SOPs).\n\nAssist in staff training, performance monitoring, and continuous improvement of daily operations.\n\nOversee opening and closing procedures, including cash handling, daily sales reconciliation, and operational checks.\n\nIdentify operational issues and take appropriate action to ensure smooth cafe operations.\n\nPerform other operational duties and responsibilities assigned by management from time to time.\n\nRequirements\nWhat We're Looking For:\n\nPrevious experience in cafe, restaurant, hospitality, or F&B operations, preferably in a supervisory or team-leading role.\n\nStrong leadership, communication, and problem-solving skills.\n\nGood understanding of front-of-house operations, customer service, and basic F&B procedures.\n\nHands-on, responsible, proactive, and able to lead by example.\n\nAble to manage staff, coordinate daily operations, and handle multiple tasks effectively.\n\nCustomer-oriented, friendly, and comfortable interacting with children and families.\n\nAble to work independently and make sound operational decisions when required.\n\nFamiliarity with POS systems, cashiering, inventory management, and basic reporting is an advantage.\n\nWilling to work on weekends, public holidays, and rotating shifts based on operational requirements.\n\nWhy Join Us?\n\nOpportunity to develop leadership and cafe management skills.\n\nHands-on experience in daily cafe operations and team supervision.\n\nExposure to birthday parties, family events, and special cafe activities.\n\nCareer development and growth opportunities.\n\nA fun, friendly, and family-oriented working environment.\n\nSupportive and collaborative team culture.\n\nJoin Wamu and be part of a team dedicated to creating memorable experiences for children and families!\nSkills\nTime Management, Restaurant Operation, Communication, Problem Solving, Teamwork, Team Management, Food Quality Assurance And Control, Customer Service, Customer Relationship Management, Greeting Customers","description_format":"text","description_chars":3343,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-19T11:05:45Z"}],"visa":[],"liveness":{"score":76,"band":"hot","label":"Hiring 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