{"id":81024,"url":"https://alion.io/job/runpod-technical-support-engineer-l2-2","title":"Technical Support Engineer (L2)","company":{"id":16660,"name":"RunPod","domain":"runpod.io","url":"https://alion.io/company/runpod","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_regions","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["DE","FR","AE","GB","AT","BE","BA","BG","HR","CY","CZ","DK","FI","HU","IE","IL","IT","KE","ME","NL","NG","NO","PL","RO","SA","RS","ZA","ES","SE","CH","TR","UA","AL","DZ","AD","AO","BH","BJ","BW","BF"],"hiring_countries_total":116,"salary":{"min":70000,"max":82500,"currency":"EUR","period":"year","gross":null,"usd_annual":92607},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AI Agents","optional":false},{"name":"Datadog","optional":false},{"name":"Django","optional":false},{"name":"DNS","optional":false},{"name":"Docker","optional":false},{"name":"Fine-tuning","optional":false},{"name":"Flask","optional":false},{"name":"Go","optional":false},{"name":"Grafana","optional":false},{"name":"JavaScript","optional":false},{"name":"Linux","optional":false},{"name":"LLM","optional":false},{"name":"Machine Learning","optional":false},{"name":"MySQL","optional":false},{"name":"Node JS","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Python","optional":false},{"name":"PyTorch","optional":false},{"name":"React.js","optional":false},{"name":"RunPod","optional":false},{"name":"SQL","optional":false},{"name":"TCP/IP","optional":false},{"name":"Ubuntu","optional":false}],"status":"live","first_seen_at":"2026-07-30T18:29:16Z","employer_posted_date":"2026-07-30","last_verified_at":"2026-10-28T07:45:51Z","board_verified":true,"closed_at":null,"days_open":89,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":89},"description":"Runpod is the AI Developer Cloud. More than one million developers, from indie researchers to teams running frontier models in production, use Runpod to experiment, train, fine-tune, deploy, and scale AI on one platform. The platform has processed more than 20 billion inference requests. We closed a $100M Series A in June 2026. We're at an inflection point for AI infrastructure, and we're building the platform the next generation of developers will depend on. Learn more in our CEO's funding announcement: https://www.runpod.io/blog/one-million-developers.\nWe're a small, remote-first team. We take ownership seriously, move fast, and ship work that more than a million developers rely on every day. We're looking for people who care deeply, build with urgency, and want to matter at scale.\nAs a Technical Support Analyst (L2), you’ll play a critical role in supporting our customers by providing advanced technical assistance to resolve complex issues. This position is ideal for someone who thrives in a dynamic environment and is passionate about delivering exceptional customer service.\nPlease note: this position requires availability on weekends as per business requirements and you must be in EMEA in one of the following places Ireland, United Kingdom, Spain or Poland\nResponsibilities:\nCustomer Support and Problem Resolution\nProvide clear, timely communication to customers, keeping them informed about the status of their issues and ensuring a high level of customer satisfaction.\n\nDeliver support through multiple channels, including email, phone, chat, and video calls (e.g., Google Meet, Zoom).\n\nTroubleshoot and resolve critical or complex technical issues escalated by customers, including those related to configuration, performance, functionality, compatibility, or code errors in Runpod’s products or services.\n\nUtilize various tools and methods, such as code analysis, scripting for testing, log analysis and remote access, to identify root causes and deliver solutions or workarounds.\n\nCommunicate effectively with customers and internal teams, including engineering, sales, supply and product management teams, to ensure customer satisfaction and integrate valuable feedback.\n\nAssist the support team in troubleshooting and resolving escalated technical tickets, collaborate with the engineering team to provide workarounds or bug fixes, and work with the infrastructure team to address GPU server-related issues.\n\nContribute to product development and testing efforts by relaying feedback from customers and the support team to the engineering team, helping to shape product improvements.\n\nCreate and maintain technical documentation, such as knowledge base articles, FAQs, guides, and manuals, while also developing and delivering training sessions, webinars, and demos for customers, partners, and internal teams.\n\nTechnical Analysis and Solutions:\nUse diagnostic tools and techniques to find the root cause of issues and implement fixes, updates, or changes as needed.\n\nAnalyze software code and logs to spot bugs or performance issues, developing solutions or workarounds where necessary.\n\nConduct thorough analysis of system performance, errors, and configurations to ensure our systems remain stable and reliable.\n\nProficiency with Datadog, Grafana, SQL databases, and ease with CRM tools are considered strong assets for this role.\n\nAssist customers with software configuration tasks, such as installation, setup, and customization, to help them get the most out of our products.\n\nRequirements:\nAt least 5 years professional experience in technical customer support.\n\nBachelor's degree in a relevant field (e.g., Computer Science, Computer Engineering, Software Engineering, Information Technology, or a related field) or equivalent professional experience.\n\nFamiliarity with applied AI use cases such as inference, fine-tuning, LLM-based applications, or agentic systems.\n\nStrong problem-solving skills and the ability to analyze and resolve technical issues.\n\nShould have at least 2 years of experience in software engineering/development or 2 years of experience as a networking admin\n\nKnowledge of various operating systems (Linux/Ubuntu), containerization (Docker), SQL databases (MySQL, PostgreSQL), and an understanding of data center components such as server hardware and network operations, as well as familiarity with common network protocols like TCP/IP, HTTP/HTTPS, SSH, and DNS.\n\nAbility to write and execute scripts, queries, or commands, and the ability to read and understand code, logs, errors, or traces in Python.\n\nExcellent communication skills, both verbal and written.\n\nAdvanced knowledge of operating systems, including:\nProficiency with SSH and the use of terminal commands\n\nExperience with Linux (server versions specifically)\n\nStrong asset: proficiency in Docker and deployment on the docker\n\nPreferred:\nStrong technical skills, including proficiency in Django, Flask, PyTorch, JavaScript (React, Node.js), and Go, with hands-on experience in full-stack development.\n\nProficiency in deploying and managing AI/ML models as services or APIs, along with a deep understanding of machine learning models, including their training, inference, and deployment processes on Runpod platforms.\n\nExperience in AI fine-tuning or AI inference\n\nWhat You’ll Receive:\nThe competitive base pay for this position ranges from 70,000 to 82,500 euro. This salary range may be inclusive of several career levels at Runpod and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location\n\nMeaningful equity in a fast-growing company- everyone on the team receives stock options - your impact drives our growth, and you share in the upside.\n\nFlexible PTO- take the time you need to recharge\n\nMost roles are remote work first with an inclusive, collaborative teams utilizing slack as the main form of internal communication\n\nJoin a passionate team on the cutting edge of AI infrastructure - where culture, learning, and ownership are at the heart of how we scale.\n\n$1,200 USD Home Office & Equipment Stipend- We set you up for success from day one with gear and support to create your ideal workspace\n\nRunpod is committed to maintaining a workplace free from discrimination and upholding the principles of equality and respect for all individuals. 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