{"id":592999,"url":"https://alion.io/job/runremote-au-service-dispatch-operations-manager","title":"AU Service Dispatch & Operations Manager","company":{"id":35497,"name":"RunRemote","domain":"runremote.io","url":"https://alion.io/company/runremote","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Makati, Philippines"],"countries":["PH"],"hiring_countries":["US","GB","CA"],"hiring_countries_total":3,"salary":{"min":2000,"max":2500,"currency":"AUD","period":"month","gross":null,"usd_annual":21660},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Calendar","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Xero","optional":false}],"status":"live","first_seen_at":"2026-09-02T02:07:08Z","employer_posted_date":"2026-09-02","last_verified_at":"2026-09-26T14:59:46Z","board_verified":false,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"Service Dispatch & Operations Manager, are you there?\nHey there! We're looking for a Service & Operations Manager for a Sydney-based HVAC business providing residential and commercial air conditioning services. If you have strong administrative skills, excellent English communication, great attention to detail, and the ability to coordinate quotes, job scheduling, suppliers and customers, keep reading!\n100% Remote\nSalary in AU$2,000 - AU$2,500/month\nPhilippines - Reporting to 9:00AM - 6:00PM AU Time Zone\nFull Time | Independent Contractor (Direct Hire)\nAbout our client\nOur client is an established Australian air conditioning business servicing residential and medium-sized commercial customers across Sydney. They are looking for a highly organised Office Administrator to provide day-to-day administrative support and help coordinate customer enquiries, quotes, technicians, suppliers and job scheduling.\nAbout RunRemote\nOur mission is to help connect the top-rated remote talent with the world's best job opportunities. Our key markets and clients are located in the US, AUS, UK & Canada just to name a few. All of our roles are full-time and 100% remote, cutting out the daily commute, and providing top-rated talent with the best job opportunities, all from the comfort of their home.\nIn your day-to-day, you will:\nMonitor incoming customer enquiries and emails and ensure they are actioned promptly.\n\nPrepare, organise and send customer quotes based on information provided by the team.\n\nFollow up on quotes with customers one to two days after they have been sent.\n\nCoordinate and schedule confirmed jobs based on technician availability, job requirements, location and estimated duration.\n\nOptimise technician schedules and routes to minimise travel time and maximise daily utilisation.\n\nCoordinate multiple technicians across Sydney, including allocating additional technicians to larger installation jobs where required.\n\nCommunicate directly with technicians regarding job requirements, schedules and changes.\n\nCoordinate with customers to confirm bookings, job details and scheduling.\n\nPrepare and process purchase orders for suppliers once jobs are confirmed.\n\nCoordinate with suppliers to ensure required equipment and materials are ordered and delivered on time.\n\nAssist with invoices, supplier invoices, receipts and accounts receivable follow-ups.\n\nMaintain accurate pricing, job and customer information in Excel and other business systems.\n\nManage and update Google Calendar and, as new systems are introduced, assist with the company's CRM and job management platforms.\n\nHelp manage customer enquiries and information coming through the company's AI receptionist system.\n\nMaintain accurate records and ensure administrative tasks are completed in a timely and organised manner.\n\nProvide general administrative support and assist with ad hoc projects as required.\n\nPotentially assist with customer and technician phone calls as required.\n\nSkills you have:\nAt least 6 years of experience in an office administration, operations coordination, scheduling or similar roles, supporting Australian businesses and customers.\n\nExcellent written and spoken English, with the confidence to communicate professionally with Australian customers, suppliers and technicians.\n\nStrong Excel skills and confidence working with spreadsheets, data and pricing information.\n\nProficiency with Xero, Google Calendar and similar business management systems.\n\nExperience using CRM or field service management software.\n\nExceptional organisation and attention to detail.\n\nStrong time management skills and the ability to manage multiple priorities throughout the day.\n\nExperience coordinating schedules, appointments, jobs, deliveries or field-based teams.\n\nStrong problem-solving and decision-making skills, particularly when managing schedules and changing priorities.\n\nConfident communicating with customers, suppliers and internal team members via email and phone.\n\nHighly reliable, proactive and able to work independently once trained.\n\nStrong computer literacy and the ability to learn new software and systems quickly.\n\nA trustworthy and honest approach, with a strong sense of accountability.\n\nComfortable working Australian business hours and supporting a Sydney-based operation.\n\nSkills that will make you stand out:\nPrevious experience working in HVAC, trades, construction, facilities management or another home services business.\n\nExperience coordinating with technician, field service or job scheduling.\n\nBasic bookkeeping or accounts administration experience.\n\nExperience working with AI-powered reception or customer enquiry systems.\n\nYou'll be entitled to:\nGreat opportunities for career growth\n\nOpportunity to work in an amazing environment\n\nWork directly with an established Australian business","description_format":"text","description_chars":4816,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"United Kingdom","iso":"GB","kind":"country"},{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting & Staffing","Executive Search"],"lifecycle":[{"event":"open","at":"2026-09-10T13:33:15Z"}],"liveness":{"score":27,"band":"fade","label":"Fading","p_open":1,"p_active":0.604,"p_room":0.45,"age_days":26,"expected_fill_days":17,"reasons":["conf:38","urgency","win:tail"],"computed_at":"2026-09-28T05:45:00Z"},"pay":{"stated_usd_annual":21660,"is_top_pay":false},"html_url":"https://alion.io/job/runremote-au-service-dispatch-operations-manager","json_url":"https://alion.io/job/runremote-au-service-dispatch-operations-manager.json","meta":{"generated_at":"2026-09-29T03:14:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2986,"day_limit":5000,"remaining_today":2014,"minute_limit":60,"resets_at":"2026-09-30T00:00:00Z"}}}