{"id":4276133,"url":"https://alion.io/job/ruptela-technical-support-specialist-fixed-term-contract","title":"Technical Support Specialist (fixed-term contract)","company":{"id":56424,"name":"Ruptela","domain":"ruptela.com","url":"https://alion.io/company/ruptela","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"contractor","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Vilnius, Lithuania"],"countries":["LT"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":1350,"max":1450,"currency":"EUR","period":"month","gross":true,"usd_annual":19200},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"TCP/IP","optional":false}],"status":"live","first_seen_at":"2026-11-13T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-11-13T00:00:00Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"DESCRIPTION\n\n Linqo is a trusted provider of high-quality GPS tracking and fleet management solutions that help businesses optimize operations and grow. As part of the Ruptela Group – a global leader in telematics – we combine reliable technology with a customer-first mindset. \n\nOur mission is to support clients through every challenge, ensuring they get full value from our products and services. \n\nWe’re looking for a proactive and customer-oriented Technical Support Specialist to join our Support team. This is a short-term project role, with the opportunity to stay on long-term.\n\nIn this role, you will help clients solve technical issues, guide them through product usage, and ensure the smooth operation of our GPS tracking and telematics solutions. You will investigate escalated cases, analyze data and system behavour, provide accurate explanations, and work closely with our engineering and product teams to resolve complex incidents and improve overall service quality. \n\nIf you enjoy problem-solving, learning new technologies, and delivering great customer experiences — you’ll fit right in.\n\n RESPONSIBILITIES\n\n Investigate and resolve escalated technical incidents from 1st line support. \n\nTroubleshoot complex software, integration, and hardware configuration issues. \n\nAnalyze logs, data flows, and system behaviour to identify root causes. \n\nCollaborate with developers, QA, and product teams to resolve bugs and improve product quality. \n\nDocument solutions, create internal knowledge base articles, and contribute to process improvements. \n\nCommunicate effectively with customers regarding investigations, timelines, and solutions. \n\nMonitor system health, identify anomalies, and proactively prevent recurring issues.\n\n REQUIREMENTS\n\n Good communication skills and customer-first mindset. \n\nStrong analytical and problem-solving skills. \n\nAbility to explain technical details in a simple and clear way. \n\nGood English skills (written & spoken). \n\nTechnical curiosity and motivation to learn telematics, GPS tracking, and IoT solutions. \n\nExperience in technical support or customer support.\n\nKnowledge of networking basics (TCP/IP, APIs, protocols) - an advantage.\n\n COMPANY OFFERS\n\n Salary range: €1350 - €1450 gross/month.\n\nHybrid work model: up to 2 days/week from home. \n\nFreedom and ownership: autonomy in tech decisions and product impact. \n\nContinuous learning: conferences, online courses, workshops, and team activities. \n\nCare-focused perks: motivational package and private health insurance after probation.\n\n Salary\n\n 1350-1450\n €/mon.\n gross\n\n Work place\n\n Perkūnkiemio g. 6, Vilnius Calculate your travel time to work","description_format":"text","description_chars":2656,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Health insurance","Hybrid work"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Fleet Management"],"lifecycle":[{"event":"open","at":"2026-11-13T19:00:35Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":26,"reasons":["seen:1","win:early"],"computed_at":"2026-11-14T05:58:10Z"},"pay":{"stated_usd_annual":19200,"is_top_pay":false},"html_url":"https://alion.io/job/ruptela-technical-support-specialist-fixed-term-contract","json_url":"https://alion.io/job/ruptela-technical-support-specialist-fixed-term-contract.json","meta":{"generated_at":"2026-11-14T12:39:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12389,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":56424},"rest":"https://alion.io/mcp/rest/get_company?id=56424"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fruptela-technical-support-specialist-fixed-term-contract"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fruptela-technical-support-specialist-fixed-term-contract"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fruptela-technical-support-specialist-fixed-term-contract"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ruptela-technical-support-specialist-fixed-term-contract\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fruptela-technical-support-specialist-fixed-term-contract"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4276133}},{"tool":"search_jobs","arguments":{"company":"ruptela.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4276133},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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