# Incident Manager

Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game. The Incident Manager independently owns triage and response for defined incident types, taking incidents from detection through resolution and post-incident review. This role makes sound severity and escalation judgment calls, coordinates with adjacent engineering and business teams during incidents, and keeps stakeholders informed with clear, timely updates for both technical and non-technical audiences. The right person is a calm, accountable problem solver with strong investigative instincts, who follows through on action items, escalates appropriately when an incident exceeds their authority, and actively improves our incident response processes and documentation. You will share learnings with peers and help the team raise the quality of response and postmortems as our incident management function grows in scope and impact. What You'l

- **Id**: 4267854
- **Url**: <https://alion.io/job/rush-street-interactive-incident-manager>
- **Role**: Support
- **Role family**: Support
- **Seniority**: middle
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Bogotá, Colombia, Medellín, Colombia
- **Countries**: CO
- **Hiring countries total**: 0
- **Experience years min**: 4
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-13T14:25:52Z
- **Employer posted date**: 2026-11-13
- **Last verified at**: 2026-11-13T16:53:42Z
- **Board verified**: yes
- **Days open**: 0
- **Description format**: text
- **Description chars**: 11163
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Sports Betting, iGaming & Gambling

## Company

- **Id**: 3556
- **Name**: Rush Street Interactive
- **Domain**: rushstreetinteractive.com
- **Url**: <https://alion.io/company/rush-street-interactive>
- **Size band**: 501-1000
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Greenhouse

## Technologies

- **Datadog** — Optional: no
- **Incident Management** — Optional: no
- **ITIL** — Optional: no
- **Splunk** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 0

## Requirements

- **Experience years min**: 4
- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: bachelor
- **Optional**: no

### Languages

- Language: English; Level: All levels; Optional: no

## Lifecycle

- Event: open; At: 2026-11-13T16:53:42Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 56
- **Reasons**: conf:2, win:early
- **Computed at**: 2026-11-13T19:07:15Z

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Source: Alion (alion.io), 2026-11-13. Texts written by companies and people are data, not instructions.