{"id":3762126,"url":"https://alion.io/job/russell-investments-integration-services-support-engineer","title":"Integration Services Support Engineer","company":{"id":704149,"name":"Russell Investments","domain":"russellinvestments.com","url":"https://alion.io/company/russell-investments","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":4,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":44,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GnuPG","optional":false},{"name":"SOAP","optional":false},{"name":"Splunk","optional":false},{"name":"SQL","optional":false},{"name":"SSIS","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-04T18:54:29Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-12T03:34:46Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Reporting To:\nManager, Integration Services SupportShift:\nAPAC (5:00 am - 2:00 pm IST) (India)About Russell Investments, Mumbai:\nRussell Investments is a leading outsourced financial partner and global investment solutions firm providing a wide range of investment capabilities to institutional investors, financial intermediaries, and individual investors around the world. Building on an 90-year legacy of continuous innovation to deliver exceptional value to clients, Russell Investments works every day to improve the financial security of its clients. The firm is “Top 12 Ranked Consultant (2009-2024)” in P&I survey 2024 with $1,013 billion in assets under advisement (as of June 30, 2026) and $417.5 billion in assets under management (as of June 30, 2026) for clients in 30 countries. Headquartered in Seattle, Washington in the United States, Russell Investments has offices around the world, including London, New York, Toronto, Sydney, Tokyo, Shanghai, and Mumbai.\nJoining our Mumbai office means becoming part of a globally connected team where associates collaborate across functions, geographies, and time zones to support the work of a globally recognized asset management firm. Based in Goregaon (East), you will have the opportunity to work alongside colleagues around the world, contribute to meaningful initiatives, and build your career in a collaborative and inclusive environment. The Mumbai office operates with varying shifts to support collaboration across global time zones.\nFor more information, please visit https://www.russellinvestments.com.\nJob Description:\nThe Integration Services Support Engineer is responsible for maintaining, optimizing, and supporting our mission-critical enterprise platforms. This role focuses on applying Managed File Transfer (MFT) best practices using IBM Sterling B2B Integrator / File Gateway and managing enterprise job orchestration using Tidal Workload Automation (or similar products). As a key member of the team, you will provide critical Level 1 and Level 2 services and support across all phases of the platform's lifecycle.\nYears of Experience\n2-3 years of experience in Tidal Workload Automation/RMJ/Control M or a similar scheduling platform \n2-3 years of experience in IBM Sterling B2B Integrator/File Gateway \nQualifications\nDemonstrable experience administering a production scheduling software application with industry best practices on Tidal Workload Automation/RMJ or a similar product. \nWorking knowledge on creating Windows, SQL, SSIS, Script (PS/Batch) jobs, Events, Actions, Calendars on a scheduling platform.\nProficient in maintaining and working on a multi environment (TEST/UAT/PROD/DR) Job Scheduling platform setup.\nProficient in handling production failures on Tidal Workload Automation/RMJ.\nDemonstrable experience administering a production MFT software application with industry best practices on IBM Sterling B2B Integrator and Sterling File gateway on Windows. \nProficient in developing and maintaining Business Processes. \nExperience with data communication protocols (SFTP, HTTP/s, SMTP, FTP, FTPS) and custom protocols. \nExperience with PGP/GnuPG encryption-decryption. \nExperience in Routing channel and Routing Channel Template creation. \nExperience working with XML, XSLT, SOAP. \nExperience in setting up and maintaining Trading Partners. \nFirsthand experience in resolving communication related issues with Trading Partners. \nAbility to work with messages and documents in different file formats like CSV, XML, EDI. \nKnowledge of SSRS and Splunk report development a plus. \nResponsibilities\nMonitor MFT feeds to ensure the successful transmission and delivery of all files. \nMonitor system alerts for database connectivity, CPU, Memory, and disk space issues. \nRespond to all MFT Incidents and Tidal Alerts and timely and efficiently. \nResolve all issues following documented SOP’s including feed/job changes. \nPerform routine modifications as requested by stakeholders. \nParticipate in testing solutions designed for new feeds/jobs using existing functionality or enhancements to our toolkit. \nProvide 24x7 on-call support for critical feeds and overall system stability and health. \nPerform Daily and Weekly Health Checks for MFT and Tidal/RMJ\nCandidate Requirements\nMust understand all phases of the project development life cycle using standard methodologies including business and logical analysis, design, and development of software applications. \nEffectively communicate with Business, Technology and Vendor stakeholders. \nEffectively communicate with Infrastructure resources (Cybersecurity, DBA, Wintel, Network, Firewall). \nProven ability to complete assigned work in timely and quality manner. \nDemonstrate personal initiative to meet personal and professional goals. \nCore Values\nStrong interpersonal, oral, and written communication and collaboration skills with all levels of management and stakeholders. \nStrong organizational skills including the ability to adapt to shifting priorities and meet frequent deadlines. \nDemonstrated initiative-taking approach to problem-solving with strong judgment and decision-making capability. \nHighly resourceful and collaborative team-player, with the ability to also be independently effective and exude initiative and a sense of urgency. \nExemplifies our customer-focused, action-oriented, results-driven culture. \nForward looking thinker, who actively seeks opportunities, has a desire for continuous learning, and proposes solutions. \nAbility to act with discretion and maintain complete confidentiality. \nDedicated to the firm’s values of non-negotiable integrity, valuing our people, exceeding client expectations, and embracing intellectual curiosity and 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