{"id":1191186,"url":"https://alion.io/job/rvo-health-associate-director-client-operations","title":"Associate Director, Client Operations","company":{"id":687293,"name":"RVO Health","domain":"rvohealth.com","url":"https://alion.io/company/rvohealth","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"head","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":86250,"max":110000,"currency":"USD","period":"year","gross":null,"usd_annual":110000},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Asana","optional":true},{"name":"Jira","optional":true},{"name":"Monday.com","optional":true}],"status":"closed","first_seen_at":"2026-09-24T16:09:53Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-24T09:37:49Z","board_verified":false,"closed_at":"2026-10-24T09:37:49Z","days_open":29,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":29},"description":"Healthcare is complex. We’re here to change that.\nRVO Health is a health technology company on a mission to make health easier to navigate, more accessible, and more affordable for everyone.\nHere, you'll help over 40 million people every month, with a team that genuinely cares about the work and each other.\nAT A GLANCE\nWe are looking for a strategic and experienced Associate Director, Client Operations to lead the relationship with one of our key Quit for Life accounts, while also leading and developing part of the Client Management team within our State Quit Services organization. This role sits at the intersection of senior client leadership and people management - owning the health, growth, and retention of one of our key accounts while building the capability and career growth of the team supporting our broader State Quit for Life portfolio.\nThis role works closely with our product, engineering, billing, evaluation, and reporting teams, and represents Client Services in cross-functional and executive-level conversations about account strategy, escalations, and growth. We're looking for a leader who is highly detail-oriented, thrives under deadline pressure, brings sound judgment to ambiguous or high-stakes situations, and has a genuine passion for public health.\nThis is an ideal position for a candidate who wants to combine hands-on ownership of a key client with the opportunity to coach and grow a team, and who is passionate about furthering the work of tobacco and nicotine cessation.\nWhere You'll Be\nPreferred locations: Florida, North Carolina, & Georgia\nWhat You’ll Do\nClient Management Leadership\nAct as the client's internal advocate, building strong cross-functional partnerships to ensure satisfaction, retention, and delivery excellence\nServe as the senior relationship owner and primary escalation point for our largest State Quitline account, building trusted, executive-level relationships with state stakeholders\nProvide strategic consultative guidance on service delivery, program design, and Quitline enhancements, anchored in the client's evolving public health priorities\nLead strategic account planning for the flagship account, including retention strategy, expansion/enhancement opportunities, and long-range roadmap alignment\nOwn revenue targets for the flagship account and its associated solutions\nLead contract renewal, amendment, and scope-of-work negotiations for the account, partnering with legal, finance, and program leadership as needed\nTeam Leadership\nLead, coach, and develop direct reports (Client Managers), including goal-setting, regular 1:1s, performance reviews, and career development planning\nSet team priorities and ensure workload, account assignments, and deadlines are managed effectively across the team's portfolio of State Quitline accounts\nServe as an escalation point for the team's most complex client issues, and model best practices in client consultation, problem-solving, and relationship management\nMonitor key performance indicators and client status/health across the team's full book of business, ensuring consistent standards of account management\nSupport hiring, onboarding, and ongoing skill-building for the Client Services team\nCross-Functional & Strategic Contribution\nRepresent Client Services in cross-departmental and leadership discussions on account strategy, escalations, and delivery\nEngage cross-functional teams (product, engineering, billing, evaluation, reporting) on delivery of relevant products, escalating and driving issues to resolution\nContribute to and help lead the procurement response process for the flagship account and support the broader team's procurement response efforts for existing and prospective clients\nCreate and champion strategic plans to target priority populations across accounts\nPresent business reviews, performance results, and strategic recommendations to internal executive stakeholders and client leadership\nTravel\nTravel periodically for onsite client visits, team building, and educational conferences\nWhat We’re Looking For\nRequired Qualifications\n7+ years of experience in client or account management, including experience managing large, complex, or strategically significant accounts\n2+ years of experience directly managing, mentoring, or leading others (direct people management experience strongly preferred)\nDemonstrated ability to build and maintain executive-level relationships with external clients and internal stakeholders\nStrong organizational and multi-tasking skills, with the ability to balance hands-on account ownership with team leadership responsibilities\nExcellent written and verbal communication skills, including experience presenting to senior stakeholders\nStrong problem-solving skills, with a creative, proactive, and calm approach under pressure\nProven ability to prioritize competing projects and tasks to meet established deadlines across both account and team responsibilities\nMust live within the region of the key State Client to accommodate client meetings and travel needs\nPreferred Qualifications\nBackground in public health or a health care-related field\nPrior experience in a formal people-management or team-lead role\nExperience working with project management software/platforms (e.g., Jira, SFHC, Asana, Monday.com)\nExperience with contract monitoring, amendments, scope-of-work review, and budget management\nExperience contributing to or leading RFP responses\nPursuant to various state Fair Pay Acts, below is a summary of compensation elements for this role at the company. The following benefits are provided by RVO Health, subject to eligibility requirements.\nStarting Salary: $86,250 - $110,000 *Note actual salary is based on geographic location, qualifications and experience\n\nHealth Insurance Coverage (medical, dental, and vision)\nLife Insurance\nShort and Long-Term Disability Insurance\nFlexible Spending Accounts\nPaid Time Off\nHoliday Pay\n401(k) with match\nEmployee Assistance Program\nPaid Parental Bonding Benefit Program\nPharmacy Benefits\nIncome Protection Plans\nPet Services Plans\nMental Health Support\nWellness Coaching\nHSA- Health Savings Account\nCommuter Benefits\nGym & Fitness Center Discount Program\nHiring Timeline Notice\nTHIS POSTING IS FOR A CURRENT VACANCY AND THE EMPLOYER INTENDS TO FILL THIS POSITION BY November 29, 2026.\nWho We Are: \nRVO Health is a health-technology company created through a joint venture between Red Ventures and UnitedHealth Group’s Optum. Together, we’ve brought some of the most trusted names in healthcare under one roof, including Healthline, Healthgrades, Fullspan Health, Medical News Today, Optum Perks, and more. We're the #1 source for doctor search in the U.S. Every day, people turn to our brands in moments that matter to find reliable health information, connect with doctors, save money on prescriptions, and take meaningful action on their wellbeing.\nRVO Health is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at RVO Health is based solely on a person's merit and qualifications. \nWe are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact .\nWe do not provide visa sponsorship for this role at this time.\nRVO Health Privacy Policy: https://rvohealth.com/legal/privacy","description_format":"text","description_chars":7776,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Insurance coverage","Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Patient Access & Booking","Health & Medical Media"],"lifecycle":[{"event":"open","at":"2026-09-24T16:51:17Z"},{"event":"close","at":"2026-10-24T09:37:49Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":110000,"is_top_pay":false},"html_url":"https://alion.io/job/rvo-health-associate-director-client-operations","json_url":"https://alion.io/job/rvo-health-associate-director-client-operations.json","meta":{"generated_at":"2026-10-27T23:32:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15683,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":687293},"rest":"https://alion.io/mcp/rest/get_company?id=687293"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frvo-health-associate-director-client-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frvo-health-associate-director-client-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frvo-health-associate-director-client-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rvo-health-associate-director-client-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frvo-health-associate-director-client-operations"}]}