{"id":3740538,"url":"https://alion.io/job/rwandair-sales-ticketing-agent","title":"Sales & Ticketing Agent","company":{"id":1871735,"name":"RwandAir","domain":"rwandair.com","url":"https://alion.io/company/rwandair","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Sales","role_family":"Sales","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kigali, Rwanda"],"countries":["RW"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-04T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-11-04T00:00:00Z","board_verified":false,"closed_at":null,"days_open":8,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":8},"description":"Appointment type: PERMANENT\nReports to: Sales Team Leader\nExperience: 1 year(s)\nRwandAir Ltd is the flag carrier airline of Rwanda. It operates domestic and international services to East\nAfrica, Central Africa, West Africa, Southern Africa, Europe and the Middle East from its main base at\nKigali International Airport. Our mission is to provide unsurpassed, safe, and reliable services in air\ntransportation, including strategically linking Rwanda with the outside world while ensuring a fair return\non investment. As part of the expansion strategy, we are looking for interested, qualified, and competent\ncandidates to fill the following position:\nJob Title: Sales and Ticketing Agent\nReports to: Sales Team Leader\nDepartment: Commercial\nLocation: Nairobi\nJob Purpose\nTo provide front-line sales, reservations, and ticketing services to customers and travel partners at\nRwandAir offices or airport counters. The Sales and Ticketing Agent is responsible for handling booking\ninquiries, issuing tickets, processing refunds, and promoting RwandAir's products. This role plays a key\npart in delivering excellent customer service and driving direct revenue generation.\n1. Key Duties and Responsibilities:\na. Operational\n• Attend to walk-in customers, phone inquiries, and email requests for flight bookings and\nproduct information.\n• Make reservations, issue tickets, reissue or revalidate bookings in accordance with airline\nfare rules and SOPs.\n• Process voluntary refunds, calculate applicable charges, and follow refund workflows\naccurately.\n• Promote RwandAir's full product suite including WB Holidays, excess baggage, seat selection,\nlounge access, and other ancillaries.\n• Advise customers on travel documentation, visa requirements, baggage allowances, and\nspecial service requests.\n• Reconcile daily cash, POS, and mobile payment transactions; submit end-of-day sales reports\nto the supervisor.\n• Ensure all reservations and ticketing transactions comply with audit, financial, and\noperational standards.\n• Handle irregular operations cases, rebooking requests, and customer service issues as\nrequired.\n• Assist with group bookings, incentive travel, and corporate fare quotations as directed by the\nSales Manager.\n• Maintain updated knowledge of promotions, fare changes, flight schedules, and product\nofferings.\n• Coordinate with Finance, Revenue Accounting, and Airport Services to ensure seamless\ncustomer journeys and payment resolution.\n• Ensure professionalism and service excellence at all times, aligned with RwandAir’s customer\nexperience standards.\n• Support ticketing counters during peak periods or disruptions to manage queues and assist\ncustomers efficiently.\n• Report system issues, fare discrepancies, or operational concerns to the appropriate\nauthority for resolution.\n2. About You – Minimum Standard Qualifications;\nEssential\n• Diploma or Bachelor’s degree in Travel & Tourism, Aviation Management, Business\nAdministration, or a related field\n• 1–3 years’ experience in airline ticketing, travel agency operations, or airline sales roles\n• Hands-on experience with airline reservation and ticketing systems (Amadeus, Sabre, or\nequivalent)\n• Experience serving B2C and/or B2B customers, including walk-in clients, call-in customers, or\ncorporate travelers\n• Familiarity with airline fare rules, branded fares, and ancillary products\n• Working knowledge of IATA/BSP regulations and airline ticketing procedures\n• Experience handling cash, POS, mobile money, and electronic payment methods\n• Experience supporting sales promotions and tactical commercial campaigns\n• Basic experience in sales reporting and transaction reconciliation\n3. About You – Other Desired Competencies & Skills;\nEssential\n• Strong knowledge of airline reservation, ticketing, and fare construction principles\n• Ability to upsell ancillary products such as seat selection, baggage, lounge access, and\nupgrades\n• High level of accuracy and attention to detail in ticketing and financial transactions\n• Strong customer service and communication skills\n• Ability to work under pressure in a fast-paced airline operational environment\n• Ability to manage multiple customer requests efficiently\n• Strong problem-solving skills for handling booking changes and customer issues\n• Compliance-focused mindset with strong adherence to airline policies and audit standards\n• Ability to reconcile daily sales, payments, and ticket stock accurately\n• Proficiency in reservation systems, POSs tools, and basic CRM platforms\n• Team-oriented with ability to collaborate with Sales, Airport Services, and Call Center teams\n• Willingness to work shifts, weekends, and public holidays as required\n• Professional conduct and strong brand representation\nNB: This position is open to Kenyan nationals only.\n4. How to Apply:\n• An application letter addressed to the Chief HR & Administration Officer;\n• Recent Curriculum Vitae;\n• Copies of Notarized Degree/Diploma certificates\n• Relevant certificates;\n• Copies of academic papers;\n• A photocopy of the Passport/National ID;\n• Three referees\nThe deadline for submitting application documents (Only PDF Format) is November 18\nth\n2026. Please\napply via the link: https://erecruitment.rwandair.com/.","description_format":"text","description_chars":5221,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Ticketing","Gift Cards & Loyalty Programs","Commercial Aviation"],"lifecycle":[{"event":"open","at":"2026-11-04T11:40:20Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":7,"expected_fill_days":23,"reasons":["seen:7","win:early","comp:junior"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/rwandair-sales-ticketing-agent","json_url":"https://alion.io/job/rwandair-sales-ticketing-agent.json","meta":{"generated_at":"2026-11-12T03:00:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6757,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1871735},"rest":"https://alion.io/mcp/rest/get_company?id=1871735"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frwandair-sales-ticketing-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frwandair-sales-ticketing-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frwandair-sales-ticketing-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rwandair-sales-ticketing-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frwandair-sales-ticketing-agent"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3740538}},{"tool":"search_jobs","arguments":{"company":"rwandair.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3740538},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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