{"id":3435149,"url":"https://alion.io/job/rws-group-client-engagement-manager-globalization","title":"Client Engagement Manager, Globalization","company":{"id":1902709,"name":"Propylon","domain":"propylon.com","url":"https://alion.io/company/propylon","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":93,"open_postings":50,"ghost_share":0,"stale_share":0,"repost_share":0.46,"time_to_fill_p50_days":null,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Product","role_family":"Product","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Seattle, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":100000,"max":130000,"currency":"USD","period":"year","gross":null,"usd_annual":130000},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Human-in-the-Loop","optional":false},{"name":"Jira","optional":true},{"name":"LLM","optional":true}],"status":"live","first_seen_at":"2026-10-29T02:26:29Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-09T02:02:49Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":10},"description":"Job Purpose\nWe are looking for a Seattle/Redmond-based Client Engagement Manager with localization experience to support a strategic enterprise account. This role is ideal for someone who has a strong localization program management foundation and is ready to grow into a more client-facing, commercially focused account role.\nThe position will help strengthen local client presence, build relationships across stakeholder groups, identify new opportunities, and support growth within an existing enterprise account. The role will work closely with Account Leadership, Delivery, Operations, Solutions, Finance, and AI/Technology teams to connect client needs with RWS services and solutions.\nThis is not a traditional sales role or a pure delivery role. It sits between account management and program management, with a focus on relationship-building, discovery, opportunity development, and client confidence.\nAbout RWS \nRWS is a global AI solutions company empowering the world’s most trusted enterprise AI.\nOur proprietary Cultural Intelligence Layer, powered by 250,000 data specialists, cultural and language experts and deep domain professionals, backed by 45+ patents, makes enterprise AI culturally fluent, contextually accurate and secure, ensuring every interaction reflects a brand’s tone, context and customer values.\nThrough our Generate, Transform and Protect segments, we deliver intelligent content, enterprise knowledge, large-scale localization and IP protection for global growth. Trusted by 80+ of the world’s top 100 brands, RWS provides the confidence, governance and expertise organizations need to deploy AI safely, responsibly and at scale.\nHeadquartered in the UK, RWS is listed on AIM (RWS.L).\nMore information: rws.com.\nAbout Transform\nAt RWS, we enable the world’s largest enterprises to communicate with global audiences through cutting-edge language technology, AI-driven solutions, and expert services. Our RWS Transform division empowers organizations to accelerate digital transformation, scale global content, and unlock growth in every market.\nJob Overview\nKey Responsibilities\nCommercial and Account Growth Support\nIdentify potential growth opportunities within the existing account, including new stakeholder groups, business units, content types, workflows, or unmet needs.\nListen for client pain points and connect them to relevant RWS capabilities.\nPartner with Account Leadership to qualify opportunities and determine next steps.\nSupport early-stage discovery conversations with prospective internal client teams.\nHelp position RWS as a broader partner across localization, global content, multimedia, testing, AI-enabled workflows, quality evaluation, and content operations.\nBring an outside-the-box mindset to client challenges, proactively identifying new service offerings, solution concepts, or workflow improvements that address client pain points and create opportunities for account growth.\nTrack client conversations, action items, potential leads, and follow-up opportunities.\nSupport account planning, stakeholder mapping, and whitespace analysis.\nClient Relationship Management\nBuild and maintain relationships with client stakeholders in the Seattle/Redmond area.\nAttend onsite client meetings as needed to support relationship-building, discovery, escalations, and program alignment.\nServe as a local point of contact for client conversations, questions, and follow-up.\nDevelop trust with client stakeholders by understanding their business needs, content challenges, workflows, and localization maturity.\nHelp educate client teams that are newer to localization, global content, and AI-enabled language workflows.\nSupport Account Leadership in preparing for client meetings, business reviews, and strategic discussions.\nProgram and Operational Alignment\nPartner with delivery and operations teams to understand current workflows, risks, timelines, quality metrics, and escalation points.\nTranslate client needs into clear internal requirements and next steps.\nSupport intake, prioritization, and expectation-setting with client stakeholders.\nHelp ensure client commitments are realistic, understood, and aligned with delivery capabilities.\nSupport issue resolution by coordinating with internal teams and communicating clearly with client stakeholders.\nProvide operational context during client meetings, escalations, and business reviews.\nFinancial and Commercial Awareness\nSupport budget tracking, forecasting inputs, and visibility into account activity.\nUnderstand how client decisions, workflow changes, and scope changes affect revenue, margin, and delivery cost.\nHelp identify areas where RWS can protect existing revenue, expand services, or create new value.\nAI, Localization, and Content Strategy\nStay informed on industry trends related to LLMs, AI-enabled localization, human-in-the-loop workflows, post-editing, quality evaluation, and content automation.\nSupport client conversations around where human expertise, cultural intelligence, testing, and evaluation still add value.\nHelp identify opportunities to move upstream into AI quality, prompt evaluation, content testing, terminology, model feedback loops, and global content strategy.\nSkills & Experience\nRequired Experience\n10+ years of experience in localization account management, sales, globalization, content operations, or language services.\nExperience in account management, business development, sales support, or commercial operations, with the ability to identify client needs, support opportunity development, and contribute to account growth.\nExperience in a client-facing role, ideally within an LSP, enterprise localization team, or global content environment.\nProven track record of growing or expanding a book of business within a complex enterprise account, especially during periods of organizational change, budget pressure, AI disruption, or shifting client priorities.\nStrong understanding of localization workflows, including translation, review, quality, multimedia, DTP, engineering, and content operations.\nExperience working with cross-functional global teams.\nAbility to build trusted client relationships and communicate confidently with stakeholders at multiple levels.\nStrong organizational skills, follow-through, and ability to manage competing priorities.\nCommercial curiosity and interest in account growth, opportunity development, and client expansion.\nMust be based in the Seattle/Redmond area and able to attend onsite client meetings as needed.\nPreferred Experience\nExperience supporting large enterprise technology clients.\nExposure to account management, business development, sales support, or commercial operations.\nExperience with AI-enabled localization workflows, MT/LLM post-editing, prompt evaluation, quality evaluation, or automation.\nFamiliarity with tools such as GlobalLink, Trados, ADO, Jira, Phrase, or similar localization/workflow platforms.\nExperience supporting business reviews, stakeholder mapping, account planning, or opportunity tracking.\n\nSkills and Attributes\nRelationship-driven and naturally curious.\nComfortable starting conversations and building trust with new stakeholders.\nCommercially minded without being overly salesy.\nStrong localization and operational foundation.\nAble to connect client pain points to potential solutions.\nProactive, organized, and comfortable with ambiguity.\nStrong communicator who can simplify complex topics.\nCollaborative and low-ego, with the ability to work across delivery, finance, solutions, and account teams.\nComfortable in a role that is evolving and may require both strategic and hands-on support.\nSuccess Measures\nSuccess in this role will be measured by the ability to:\nBuild stronger local relationships across the client organization.\nImprove visibility into stakeholder needs, pain points, and opportunities.\nSupport account growth and retention by identifying new areas of value.\nStrengthen RWS presence in the Seattle/Redmond client ecosystem.\nImprove client confidence through proactive communication and follow-through.\nHelp connect client needs to RWS services, solutions, and subject matter experts.\nSupport smoother handoff between commercial conversations and delivery execution.\nReduce dependency on Account Leadership for day-to-day client-facing discovery and follow-up.\n\nLocation\nSeattle / Redmond area requiredRemote with onsite client meetings as needed\nBenefits\nAmazing benefits! (Seriously!) \nGenerous paid time off package, plus company holidays, birthday day off, paid volunteer time, and 100% paid parental leave. \n401(k) Retirement plan with company match. \nCompany-wide agile work policy with flexible work arrangements. \nOpportunities for training, professional development, and personal growth. \nSmart, engaged co-workers and a global culture of diversity, innovation, and opportunity. \nBase Pay\n$100,000 - $130,000 / year\nActual rate of pay may vary based on factors including, but not limited to: position offered, location, education, training, and/or experience. Total compensation may also include variable incentives, bonuses, benefits, and/or other perks, as outlined in any formal offer made.\nLife at RWS\nLife at RWS- If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, then you’ll love life at RWS.\nOur purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career.\nIn return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.\nRWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.\nRWS Values\nGet the 3Ps right - Partner, Pioneer, Progress - and we´ll Deliver together as RWS.\nCovid Vaccination - All RWS employees hired for positions that require working on-site at RWS offices, customer offices, travel on behalf of RWS, and/or in-person meetings will be required to comply with the RWS USA COVID-19 Vaccination and Testing Policy. RWS complies with federal, state, and local laws regarding accommodations related to this policy.\nRecruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.\n#LI-JD1","description_format":"text","description_chars":11393,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Growth opportunities","Parental leave","Professional development","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Government","RegTech, AML & Compliance","Legal Software"],"lifecycle":[{"event":"open","at":"2026-10-29T02:26:29Z"},{"event":"reopen","at":"2026-11-06T06:04:51Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-11-08T10:45:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.899,"p_room":1,"age_days":10,"expected_fill_days":44,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-11-08T05:47:12Z"},"pay":{"stated_usd_annual":130000,"is_top_pay":false},"html_url":"https://alion.io/job/rws-group-client-engagement-manager-globalization","json_url":"https://alion.io/job/rws-group-client-engagement-manager-globalization.json","meta":{"generated_at":"2026-11-09T03:33:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1848,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1902709},"rest":"https://alion.io/mcp/rest/get_company?id=1902709"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frws-group-client-engagement-manager-globalization"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frws-group-client-engagement-manager-globalization"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frws-group-client-engagement-manager-globalization"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rws-group-client-engagement-manager-globalization\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frws-group-client-engagement-manager-globalization"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3435149}},{"tool":"search_jobs","arguments":{"company":"propylon.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3435149},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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