{"id":742422,"url":"https://alion.io/job/rws-group-it-service-delivery-engineer","title":"IT Service Delivery Engineer","company":{"id":1929530,"name":"Trados","domain":"trados.com","url":"https://alion.io/company/trados","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":43,"ghost_share":0,"stale_share":0,"repost_share":0.023,"time_to_fill_p50_days":22,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brno, Czech Republic"],"countries":["CZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":22000,"max_usd":58000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2447},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"GDPR","optional":false},{"name":"Incident Management","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"PowerShell","optional":false},{"name":"TCP/IP","optional":false},{"name":"VMWare","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"ISO 27001","optional":true},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-09-11T13:05:51Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-26T01:27:22Z","board_verified":true,"closed_at":null,"days_open":44,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":43},"description":"Job Purpose\nThe EMEA 2nd line Service Delivery team are responsible for the delivery of IT support services to our internal customers across our estate and is a key team within the wider Global IT Team. This Team has wide-ranging tasks that provide IT support services to over 8000 end users across the globe.These services include Office 365 and Windows Server administration, supporting our Dell laptop and desktop estate on the Windows 10 platform and delivering excellent support services to enable the business to exceed.\nThis role will be working closely with the Infrastructure Technical Specialist’s responsible Global Standardisation thought out RWS. Duties would include maintenance, support, and system upgrades on a variety of systems and technologies based in 38 countries globally.\nAbout Group Technology - IT Services\nIT Services are part of Group Technology, its aim is to enable the organisation to achieve its strategic direction whilst driving shareholder value. IT Services establishes common standards and IT governance across the business. It further develops and manages core applications enabling smooth operational running of the organisation across all functions. We drive/deliver current and plan future roadmaps aligning to the overall strategic direction of the business. We support over 7500 end users across the globe, manage the information security operation and safeguard all our assets. Our core functions include Technical Architecture, Network & Voice, IT Security, Service Delivery, Solutions Delivery and Asset Management. IT Services has a global presence across all regions with 200+ staff.\nJob Overview\nKey Responsibilities\nResponsible and accountable for the tracking of incidents and requests from initial identification through to resolution, ensuring that appropriate categories for logging and escalating incidents and requests are used. \nInteract with users to resolve IT related issues and provide IT Support in a timely manner in line with company SLA’s. \nWhen required, assist 1st Line and COE with troubleshooting and managing server environments and or project deliveries. \nProvide end-user desktop and server support for internal RWS employees, ensuring that the end-to-end customer experience is positive, consistent, and high quality. \nManage IT tickets to ensure all cases are dealt with on time; end user support may be provided face to face, via phone, email, or MS Teams. \nProvide support to Service Delivery Teams for Windows 11 operating system and software installations and upgrades using SCCM. \nTroubleshoot and manage environments including VMware vCenter, Intune, Windows Server, EMC SAN storage and backup technologies. \nMonitor and maintain fileserver management; network shares and print servers. \nLiaison with 3rd party vendors to ensure IT infrastructure stability and maintenance schedules. \nResponsible for planning and organising daily workload. This includes prioritising service calls and adjusting work plans to support high priority calls to meet operational requirements. The types of support provided will include the use of remote-control software, email advice and at desk support to RWS’s pan Global user base. \nResponsible for the management of all issues assigned to the Service Delivery team through various ITSM tools and incident management systems. Ensuring that the status and history of issues are monitored, updated and closed on completion. \nResponsible for ensuring that all policies and procedures are followed and propose changes to infrastructure/EUC processes to improve the quality of service. \nMonitor and troubleshoot/escalate backup failures. \nAs part of continued development, the role will require ad-hoc project work to be carried out. \nAdhere to IT purchasing procedures.\nSkills & Experience\n1 years’ experience within an IT or Application support environment\nConfidence, enthusiasm and commitment to finding new ways of working\nProfessional -punctual, reliable, trustworthy, inspires confidence\nAble to work as part of a team or independently\nCompTIA or similar. \nExcellent customer focused approach and commitment to service delivery \nStrong problem-solving skills. \nAbility to prioritize workload. \nStrong interpersonal and communication skills, both verbal and written \nKnowledge of Windows environments- specifically:Active directory, DNS, DHCP, NFS\nOffice 365 Administration \nSCCM and Intune\nAzure\nAWS\n\nIn-depth knowledge and experience with Antivirus technologies \nUnderstanding of internet technologies (WWW FTP EMAIL TCPIP VPN) \nGroup Policy \nKnowledge of scripting in PowerShell, batch files or VBScripts \nGDPR\nDesirable:\n2 years’ experience within an onsite IT customer facing role or similar. \nLogical and methodical approach to working.\nKnowledge of Mac OSX \nKnowledge of ISO 27001\nKnowledge of ITIL\nKnowledge of MS Teams/Office365\nFoundation Certificate in ITIL\nMicrosoft Certified Professional\nLife at RWS\nAt RWS, we’re here for one purpose: unlocking global understanding.\nAs a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone.\nWe work with over 80% of the world’s top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.\nIf you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong.\nWe want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise.\nRWS Values\nGet the 3Ps right - Partner, Pioneer, Progress - and we´ll Deliver together as One RWS.\nFor further information, please visit: RWS\nRWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics\nRecruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.","description_format":"text","description_chars":7563,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Natural Language Processing","Translation Services","AI Training Data & Annotation"],"lifecycle":[{"event":"open","at":"2026-09-11T13:05:51Z"},{"event":"close","at":"2026-10-03T13:28:23Z"},{"event":"reopen","at":"2026-10-22T20:07:12Z"}],"visa":[],"liveness":{"score":19,"band":"cold","label":"Long shot","p_open":1,"p_active":0.53,"p_room":0.36,"age_days":43,"expected_fill_days":22,"reasons":["conf:3","velocity","win:tail","crowd:junior"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/rws-group-it-service-delivery-engineer","json_url":"https://alion.io/job/rws-group-it-service-delivery-engineer.json","meta":{"generated_at":"2026-10-26T02:12:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2919,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1929530},"rest":"https://alion.io/mcp/rest/get_company?id=1929530"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frws-group-it-service-delivery-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frws-group-it-service-delivery-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frws-group-it-service-delivery-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rws-group-it-service-delivery-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frws-group-it-service-delivery-engineer"}]}