{"id":1774778,"url":"https://alion.io/job/rxinsider-technical-support-analyst","title":"Technical Support Analyst","company":{"id":2034704,"name":"RXinsider","domain":"rxinsider.com","url":"https://alion.io/company/rxinsider","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":81,"open_postings":9,"ghost_share":0,"stale_share":0.778,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"ET","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":["Montreal, Canada"],"countries":["CA"],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":84000,"period":"year","method":"role_country_seniority_unknown","sample_n":121},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Java","optional":false},{"name":"Room","optional":false},{"name":"ServiceNow","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-02T00:00:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-13T02:49:07Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"At Tecsys, the software we deliver keeps hospitals, pharmacies and distributors supplied with what they need, when they need it. Every role here connects to that outcome.\nWhy This Role Matters\nAs a Technical Support Analyst, you will join our Customer Care team, a team at the heart of keeping Tecsys customers’ supply chain operations running around the clock. You’ll be the first point of contact when a customer runs into an issue with Tecsys Elite: working cases from the ServiceNow queue, digging into logs, SQL and stack traces to find the root cause, and resolving what you can within Customer Care. When a problem reaches into integrations, infrastructure or custom code, you’ll coordinate with our internal teams to see it through, so every case you close keeps a customer’s operations moving.\nWhat You’ll Be Part Of\nTecsys is trusted by mission-critical organizations in healthcare and distribution to power resilient, efficient and secure supply chains. We are a global provider of cloud-based, AI-driven software, publicly traded on the Toronto Stock Exchange (TSX: TCS).\nThree values guide how we work. We earn trust daily by valuing the customer and acting with integrity. We build each other up by recognizing individual strengths and working as one team. And we explore boldly by staying curious and adapting for success.\nYou’ll join a culture driven by curiosity, continuous learning, and people who challenge what’s possible.\nWhat You’ll Do\nOwn and work cases from an incoming ServiceNow queue, prioritizing and managing multiple issues at once\nTroubleshoot simple to moderately complex issues across Tecsys Elite applications and integrations through log analysis, research and problem recreation\nWrite SQL queries and read Java-based code and stack traces to pinpoint root causes\nCommunicate clearly with customers, confirm the business impact of each issue and keep them informed through to resolution\nProvide workarounds or alternate solutions when a permanent fix takes time\nEscalate and coordinate with EBS, Cloud Operations and BI teams when cases involve infrastructure, custom code or other systems\nDocument solutions in the knowledge base and meet SLA commitments\nRequirements\n What You Bring\nYou do not need to match every line below. If most of it describes you, apply:\nA university degree or DEC in computer science, IT or a related field, or equivalent experience\nExperience in technical support, help desk or a customer-facing support role (up to 3 years); recent graduates with internship or co-op experience are encouraged to apply\nStrong SQL skills and the ability to read Java-based code, logs and stack traces\nExcellent written and spoken English, with strong listening skills and the ability to explain technical issues clearly \nA logical troubleshooting approach and the composure to manage multiple cases under pressure\nAvailability for a late shift (4 PM ET to midnight or 5 PM ET to 1 AM ET) or a weekend-based schedule (8 AM ET to 8 PM ET on weekends plus two weekdays); schedules are shared in advance\nFluency in written and spoken English is essential for communicating effectively with clients, suppliers, business partners, and colleagues outside of Quebec.\nBenefits\nWhy You’ll Love It Here\nRemote-first flexibility and the trust to manage your own time\nBenefits and vacation from day one\nPension plan with competitive employer contribution\nEmployee events and community initiatives\nRoom to learn, stretch and take on new challenges\n Collaboration with global teams\nWe foster an inclusive workplace where everyone feels valued, respected, and empowered to thrive.\nIf this role fits what you are looking for, apply today. If you are not actively searching but want to hear more, we are glad to talk.\nApply today and discover what you could build, solve, and achieve with Tecsys!","description_format":"text","description_chars":3825,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Continuous learning"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health & Medical Media"],"lifecycle":[{"event":"open","at":"2026-10-03T16:16:13Z"}],"visa":[],"liveness":{"score":76,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.845,"p_room":0.9,"age_days":10,"expected_fill_days":24,"reasons":["conf:3","velocity","win:mid"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/rxinsider-technical-support-analyst","json_url":"https://alion.io/job/rxinsider-technical-support-analyst.json","meta":{"generated_at":"2026-10-13T03:24:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5329,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2034704},"rest":"https://alion.io/mcp/rest/get_company?id=2034704"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frxinsider-technical-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frxinsider-technical-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frxinsider-technical-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rxinsider-technical-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frxinsider-technical-support-analyst"}]}