{"id":3555594,"url":"https://alion.io/job/rxo-associate-specialist-carrier-operations-2","title":"Associate Specialist, Carrier Operations","company":{"id":2176442,"name":"RXO","domain":"rxo.com","url":"https://alion.io/company/rxo-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":66,"ghost_share":0,"stale_share":0.788,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Laredo, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":24000,"max_usd":42000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4386},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-30T00:00:00Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-10T19:18:53Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Accelerate your career at RXO\nRXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.\nAs an Associate Specialist, Logistics at RXO, you will be responsible for monitoring drivers’ delivery activity, scheduling, delivery and routing issues with external customers and contracted drivers. Position involves heavy phone contact between external customers and contracted drivers. In addition, the position is responsible for billing and data entry tasks.\nThis would be a second shift role covering hours 3pm-midnight.\nWhat your day-to-day will look like:\nAssemble multiple routes for customer orders within a market\nMaintain phone communication between external customers and contracted drivers/couriers\nAssist contracted drivers with delivery issues\nResolve any customer issues, complaints and answer questions\nMonitoring progress of delivery routes\nCustomer billing and data entry tasks\nAssign drivers/couriers delivery routes\nOversee all unloading processes of returning routes at days end\nAt a minimum, you’ll need:\nExperience with Microsoft Office products such as Word, Excel, PowerPoint and Outlook\nIt’d be great if you have:\nHigh school diploma or equivalent\n1-year related experience including call center experience\nStrong customer service skills and the ability to satisfactorily resolve issues\nSolid ability to multitask with exceptional organizational skills\nThis job requires the ability to:\nLift up to 25 pounds\nDoes this sound like you? Check out what else RXO has to offer.\nWhy Join Us:\nOur Benefits\nComprehensive medical, dental, and vision plans\n\n401(k) retirement plan with up to 5% company match\n\nPre-tax accounts to help streamline eligible expenses\n\nCompany-paid disability and life insurance\n\nEmployee Assistance Program (EAP)\n\nCareer and Leadership Development Programs\n\nPaid time off, company holidays, and volunteer days\n\nOur Culture\nOur values are the key to our unique culture and our ability to deliver for everyone we serve.\nWe do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.\nThe Next Step\nReady to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. 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