{"id":1367976,"url":"https://alion.io/job/rxo-customer-service-representative-10","title":"Customer Service Representative","company":{"id":2176442,"name":"RXO","domain":"rxo.com","url":"https://alion.io/company/rxo-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Derby, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":68000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":10},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Instagram","optional":false},{"name":"LinkedIn","optional":false},{"name":"Microsoft Office","optional":false},{"name":"YouTube","optional":false}],"status":"live","first_seen_at":"2026-06-19T00:00:00Z","employer_posted_date":"2026-06-19","last_verified_at":"2026-10-04T02:31:38Z","board_verified":true,"closed_at":null,"days_open":107,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":106},"description":"Accelerate your career at RXO\nRXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods seamlessly across North America, Europe, Asia, and beyond-creating smarter, more sustainable supply chains for a global economy. The company is globally headquartered in Charlotte, N.C. regionally headquartered in Amsterdam, NL. Visit RXO.com for more information and connect with RXO on Facebook, X, LinkedIn, Instagram, and YouTube.\nCompensation for this role is £26,437-£26,500As a Customer Service Clerk, you will play a central role in supporting daily transport operations and ensuring a seamless\nexperience for customers. You’ll manage service updates and issue resolution across multiple systems and stakeholders. Your\nprofessionalism, attention to detail, and proactive communication will help maintain high levels of service performance,\ncustomer satisfaction, and operational accuracy within a fast-paced logistics environment.\nWhat your day-to-day will look like:\nAccurately maintain transport orders in TMS.\nRaise and manage service cases with customers or partners when redirections, rejections, or delivery issues occur, following through to resolution.\nCoordinate with warehouse teams to verify stock or pallet locations and provide updates to customers.\nWork closely with the traffic and warehouse teams to resolve queries regarding collections, deliveries, and scheduling.\nConduct network or partner checks (e.g., hub or pallet network systems) and record outcomes accurately.\nProcess service incidents, claims, and chargebacks, ensuring documentation is complete and compliant.\nRetrieve, upload, and distribute POD’s within required timelines.\nRespond to incoming calls and emails from customers, partners, and internal teams in a professional and timely manner.\nMaintain detailed and accurate records of communications, service issues, and resolutions.\nEscalate service delays or discrepancies promptly to the appropriate team or line manager.\nContribute to continuous improvement initiatives, identifying opportunities to enhance service quality or efficiency.\nAt a minimum, you’ll need:\nStrong customer service and communication\nskills, both written and verbal\nExcellent attention to detail and accuracy in\ndata entry and documentation\n·Confident user of Microsoft Office and\nTransport Management Systems\nAble to multitask and remain calm under\npressure in a fast-moving environment\nTeam-oriented with a proactive, problem-\nsolving mindset\nValid Right to Work in the UK\nPreferred Education & Experience:\n1-3 years of experience in customer service, logistics, or transport administration\nFamiliarity with transport systems, scheduling, or warehouse operations advantageous\nExperience in managing service-related communication within a logistics environment preferred\nDoes this sound like you? Check out what else RXO has to offer.\nWhy Join Us:\nOur Benefits\nFree access to internal e-learning platform to grow in your profession and gain new skills\nComprehensive benefits package (Smart Hive retail discount platform, group life insurance)\nFree confidential Employee Assistance Programme (EAP) with qualified counsellors\nEnhanced maternity leave\nEnhanced paternity leave\nDiverse and Inclusive environment\nCommunity Service Day\nInternal Career Growth Programs\nOur company is committed to creating a diverse and inclusive workplace. We ensure that all recruitment decisions are made without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other protected status. All candidates will be considered based on merit, qualifications, and business needs. We actively promote equal opportunities and strive to eliminate bias at every stage of the hiring process. Review RXO's European privacy statement here.","description_format":"text","description_chars":4036,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Transportation & Logistics","Logistics"],"lifecycle":[{"event":"open","at":"2026-09-28T03:14:09Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.224,"p_room":0.28,"age_days":106,"expected_fill_days":16,"reasons":["conf:8","win:tail","crowd:junior"],"computed_at":"2026-10-03T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/rxo-customer-service-representative-10","json_url":"https://alion.io/job/rxo-customer-service-representative-10.json","meta":{"generated_at":"2026-10-04T02:49:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4222,"day_limit":5000,"remaining_today":778,"minute_limit":60,"resets_at":"2026-10-05T00:00:00Z"}}}