{"id":2583441,"url":"https://alion.io/job/rxo-customer-solutions-director-managed-transportation","title":"Customer Solutions Director- Managed Transportation","company":{"id":2176442,"name":"RXO","domain":"rxo.com","url":"https://alion.io/company/rxo-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":48,"ghost_share":0,"stale_share":0.896,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-10-22T06:10:10Z"}},"role":"HR","role_family":"HR","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Naperville, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":150000,"max":160000,"currency":"USD","period":"year","gross":null,"usd_annual":160000},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T00:00:00Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-22T02:10:40Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Accelerate your career at RXO\nRXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.\nCompensation for this role is $150,000- $160,000 The role may also be eligible for bonus or commission pay. Actual compensation may vary due to factors such as experience and skill set.As a Director, Customer Solutions in Managed Transportation at RXO , your focus will be successfully managing client relationships, meeting or exceeding client expectations, continuous improvement across all functional areas and working to ensure value is being driven for customers through effective operational solutions and service improvements.\nWhat your day-to-day will look like:\nDevelop effective and efficient methods to meet customer needs; serve as the primary customer contact on all new initiatives and/or high-level critical issues.\nDrive operational efficiencies to improve service and financial performance.\nConduct strategic account reviews with all assigned customers to assess service needs and usage trends on a regular basis.\nEngage customers through continuous improvement roadmaps (CIRs) and drive value across all key functional areas - Operations, Procurement, Freight Bill Audit, Solutions Engineering and Technology.\nExecute individually assigned components of sales to startup action plans - Support Sales teams to grow FUM for Managed Transportation.\nDevelop and maintain strategic multilevel customer relationships to uncover specific needs and behaviors of key decision makers.\nMonitor revenue achievement by customer and undertake appropriate action with key stakeholders to ensure that commitments are being met or exceeded.\nParticipate in developing integration plans to support client and company initiatives.\nMeet objectives in the areas of financial performance, service, innovation, solutions, and relationships. \nAt a minimum, you’ll need:\n7 years of logistics experience\nExperience in a managerial role\nExperience performing complex analyses of data, processes, policies, procedures and/or systems\nIt’d be great if you also have:\nBachelor’s degree in Management or Logistics\nAvailability to work a flexible schedule, which may include weekends; travel up to 25% of the time\nThe capacity to take calculated risks and make strategic, results-oriented decisions while accepting responsibility for the results\nDoes this sound like you? Check out what else RXO has to offer.\nWhy Join Us:\nOur Benefits\nCompetitive pay\n\nPaid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave\n\n401(k) retirement plan with up to 5% company match\n\nInsurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity\n\nEmployee Assistance Program (EAP)\n\nTuition reimbursement, adoption assistance\n\nTax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account\n\nHealth Reimbursement Arrangement\n\nOur Culture\nOur values are the key to our unique culture and our ability to deliver for everyone we serve.\nWe do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.\nThe Next Step\nReady to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.","description_format":"text","description_chars":4626,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Delivery","Logistics","Road Transport"],"lifecycle":[{"event":"open","at":"2026-10-15T02:53:48Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":8,"expected_fill_days":34,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":160000,"is_top_pay":false},"html_url":"https://alion.io/job/rxo-customer-solutions-director-managed-transportation","json_url":"https://alion.io/job/rxo-customer-solutions-director-managed-transportation.json","meta":{"generated_at":"2026-10-23T02:57:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4944,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2176442},"rest":"https://alion.io/mcp/rest/get_company?id=2176442"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frxo-customer-solutions-director-managed-transportation"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frxo-customer-solutions-director-managed-transportation"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frxo-customer-solutions-director-managed-transportation"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rxo-customer-solutions-director-managed-transportation\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frxo-customer-solutions-director-managed-transportation"}]}