{"id":2042158,"url":"https://alion.io/job/rxo-field-delivery-manager-lm-operations","title":"Field Delivery Manager, LM Operations","company":{"id":2176442,"name":"RXO","domain":"rxo.com","url":"https://alion.io/company/rxo-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":67,"ghost_share":0,"stale_share":0.776,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Product","role_family":"Product","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Loxley, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":82000,"max_usd":158000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1090},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-07T18:17:08Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-11-12T08:12:05Z","board_verified":true,"closed_at":null,"days_open":35,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":35},"description":"Accelerate your career at RXO\nRXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.\nAs a Field Delivery Manager, Last Mile Operations at RXO, you will support and optimize home delivery operations across locations within assigned territory.\nWhat your day-to-day will look like:\nAs the day-to-day field leader, you will work closely with independent contract carriers, client stakeholders, dispatch teams, and warehouse personnel to ensure safe, efficient, and on-time deliveries.\nSuccess in this role requires strong operational leadership, relationship building, and the ability to influence performance without direct authority.\nDrive operational performance across multiple delivery sites and client locations.\nMonitor key operational metrics including On-Time Delivery (OTD), Voice of Customer (VOC), Overall Satisfaction (OSAT), and service-level performance.\nConduct ride-behinds and field audits to evaluate safety, delivery quality, evaluate installation of appliances, customer experience, and compliance.\nCoach independent contract carriers and delivery teams to improve performance and service execution.\nSupport daily loadouts, route planning, dispatch operations, and issue resolution.\nServe as the primary RXO representative for day-to-day client interactions and relationship management.\nTravel regularly throughout the assigned territory to support field operations and maintain strong carrier and client relationships.\nIdentify future capacity needs and support carrier recruitment, onboarding, and network expansion initiatives.\nAt a minimum, you’ll need:\n 4+ years of progressive experience in logistics, transportation, supply chain, home delivery, or field operations. Bachelor's degree in business, supply chain, logistics, or a related field, or equivalent combination of education and relevant work experience.\nExperience using Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.\nStrong problem-solving, communication, and organizational skills.\nAbility to work independently in a fast-paced operational environment.\nWillingness to travel regularly within an assigned territory.\nValid driver's license, reliable transportation, and the ability to safely operate a vehicle in accordance with all applicable laws and company policies\nIt’d be great if you also have:\nExperience in last-mile delivery, home delivery, transportation, retail fulfillment, or multi-site logistics operations.\nExperience working with independent contractors, owner operators, or third-party service providers.\nFamiliarity with routing software, transportation management systems (TMS), and operational reporting tools.\nStrong customer service mindset with experience managing client relationships.\nKnowledge of safety, compliance, and quality assurance programs within transportation or logistics environments.\nDoes this sound like you? Check out what else RXO has to offer.\nWhy Join Us:\nOur Benefits\nComprehensive medical, dental, and vision plans\n\n401(k) retirement plan with up to 5% company match\n\nPre-tax accounts to help streamline eligible expenses\n\nCompany-paid disability and life insurance\n\nEmployee Assistance Program (EAP)\n\nCareer and Leadership Development Programs\n\nPaid time off, company holidays, and volunteer days\n\nOur Culture\nOur values are the key to our unique culture and our ability to deliver for everyone we serve.\nWe do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.\nThe Next Step\nReady to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.","description_format":"text","description_chars":4615,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Delivery","Logistics","Road Transport"],"lifecycle":[{"event":"open","at":"2026-10-14T02:00:51Z"}],"visa":[],"liveness":{"score":31,"band":"fade","label":"Fading","p_open":1,"p_active":0.561,"p_room":0.55,"age_days":35,"expected_fill_days":35,"reasons":["conf:2","stale_co","win:tail","comp:brand"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/rxo-field-delivery-manager-lm-operations","json_url":"https://alion.io/job/rxo-field-delivery-manager-lm-operations.json","meta":{"generated_at":"2026-11-12T15:30:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32396,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2176442},"rest":"https://alion.io/mcp/rest/get_company?id=2176442"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frxo-field-delivery-manager-lm-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frxo-field-delivery-manager-lm-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frxo-field-delivery-manager-lm-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rxo-field-delivery-manager-lm-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frxo-field-delivery-manager-lm-operations"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2042158}},{"tool":"search_jobs","arguments":{"company":"rxo.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2042158},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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