{"id":2583442,"url":"https://alion.io/job/rxo-manager-ops-support","title":"Manager, Ops Support","company":{"id":2176442,"name":"RXO","domain":"rxo.com","url":"https://alion.io/company/rxo-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":56,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":59000,"max_usd":111000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":606},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T00:00:00Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T07:48:38Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Accelerate your career at RXO\nRXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.\nAs a Manager, Operations Support at RXO, you’ll ensure the establishment, implementation and maintenance of processes needed for the Quality Management System. You’ll promote awareness of customer requirements and have the organizational freedom to resolve matters pertaining to quality, helping us maintain superior levels of product/service conformity. On our team, you’ll have the support to excel at work, and the resources to build a career you can be proud of.\nWhat your day-to-day will look like:\nDrive key quality, inventory and other critical metrics across the site by utilizing continuous improvement tools and processes\nSchedule, review and monitor work instructions with supervisors and associates in designated areas of responsibility; lead associates to safely and efficiently execute daily roles\nReview facility/department training status and schedule training according to set frequency; ensure training requirements are met in a timely manner\nWrite specifications for new developments and system enhancements\nAnalyze client requirements, determine fit and customizations, develop proposals, gather supporting data for cost estimates and present RXO’s capabilities and solutions to prospective clients\nServe as project manager for system implementations and upgrades; provide ongoing support as needed\nSupport implementations by delivering documented implementation plans, configuring systems, training users and providing post-implementation support\nPerform process and data modeling\nGenerate project ideas and solutions; implement changes within and across departments\nUtilize and maintain warehouse management system processes to deliver appropriate work documents and outcomes\nAt a minimum, you’ll need:\n5 years of relevant work experience\nExperience leading value stream assessments and Lean improvement events (Kaizen events)\nI t’d be great if you also have:\nBachelor’s degree in a related field or equivalent related work or military experience\nExperience with statistical software, process mapping/modeling and prediction modeling tools skills (Crystal Ball)\nDistribution and e-commerce experience, with heavy utilization of continuous process improvement methodologies\nExperience improving business processes\nExcellent leadership and interpersonal skills with the ability to work effectively at all levels of the organization; strong verbal and written communication skills\nA results-oriented work style; highly organized with a strong sense of urgency and the ability to deal with ambiguity\nThe ability to maintain a positive attitude and promote teamwork in meeting goals and objectives\nDoes this sound like you? Check out what else RXO has to offer.\nWhy Join Us:\nOur Benefits\nComprehensive medical, dental, and vision plans\n\n401(k) retirement plan with up to 5% company match\n\nPre-tax accounts to help streamline eligible expenses\n\nCompany-paid disability and life insurance\n\nEmployee Assistance Program (EAP)\n\nCareer and Leadership Development Programs\n\nPaid time off, company holidays, and volunteer days\n\nOur Culture\nOur values are the key to our unique culture and our ability to deliver for everyone we serve.\nWe do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.\nThe Next Step\nReady to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. 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