{"id":4290549,"url":"https://alion.io/job/rxo-specialist-claims","title":"Specialist Claims","company":{"id":2176442,"name":"RXO","domain":"rxo.com","url":"https://alion.io/company/rxo-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":68,"ghost_share":0,"stale_share":0.765,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-11-15T07:52:55Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-13T23:11:03Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-15T20:35:01Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Accelerate your career at RXO\nRXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.\nAs a Specialist, Claims at RXO, your attention to the small details and strong work ethic will ensure our operations continue to run smoothly and our customers receive superior service. Every employee is part of the team and plays an important role at RXO.\nWhat your day-to-day will look like:\nComplete data entry and other tasks needed for claims received in US Mail or Email to support department operations\nConclude cargo claims to meet individual, team, and company goals; process claims according to company policies and procedures\nUnderstand and qualify type of claims filed; investigate cargo claims for loss and damage to determine company liability and costs for damage or loss while protecting company and customer interests\nUnderstand and interpret legal limits of liability as stipulated in the contracts and applicable governing publications\nCommunicate with Sales, Operations, and customers when needed regarding disposition of claims\nCompose professional claims correspondence Handle customer inquiries and complaints\nAt a minimum, you’ll need:\n1 year of experience as a cargo claims examiner, analyst, or other cargo claims experience\nProficiency with Microsoft Word and Excel, with excellent typing and PC skills\nIt’d be great if you also have:\nAssociates degree or an equivalent combination of education and experience\nKnowledge of Common Law Liability, Code of Federal Regulations, Rules and Tariffs, Transportation Contracts and Agreements, and the National Motor Freight Classification system\nDemonstrated ability to work under strict deadlines utilizing good planning and organizational skills\nExceptional customer service skills\nExcellent written, verbal, and telephone communication skills\nDoes this sound like you? Check out what else RXO has to offer.\nWhy Join Us:\nOur Benefits\nComprehensive medical, dental, and vision plans\n\n401(k) retirement plan with up to 5% company match\n\nPre-tax accounts to help streamline eligible expenses\n\nCompany-paid disability and life insurance\n\nEmployee Assistance Program (EAP)\n\nCareer and Leadership Development Programs\n\nPaid time off, company holidays, and volunteer days\n\nOur Culture\nOur values are the key to our unique culture and our ability to deliver for everyone we serve.\nWe do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.\nThe Next Step\nReady to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. 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