{"id":1631062,"url":"https://alion.io/job/rxsavecard-team-lead-member-support","title":"Team Lead - Member Support","company":{"id":2478639,"name":"RxSaveCard","domain":"rxsavecard.com","url":"https://alion.io/company/rxsavecard","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":94000,"max_usd":192000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":478},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-08T13:28:27Z","employer_posted_date":"2026-09-08","last_verified_at":"2026-10-18T16:53:24Z","board_verified":true,"closed_at":null,"days_open":40,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":40},"description":"About RxSaveCard\nWe’re on a mission to make healthcare more affordable and transparent for everyone, one prescription at a time.\nRxSaveCard helps employees and their families get the lowest price for prescription drugs - at the pharmacy of their choice - using an employer-funded debit card that works seamlessly with our pharmacy savings network.\nAbout the Role\nWe’re looking for an energetic, compassionate Team Lead for our Member Support Team to support the employers, employees, and families who use RxSaveCard every day. This position is ideal for someone who loves helping people, enjoys solving problems, and takes pride in clear communication and organization.\nAs the Team Lead, you will be the role model who sets the standard for the entire team, helping everyone ensure we provide great service to the members we serve.\nAs part of a small, mission-driven team, you’ll be the friendly voice (and face) of RxSaveCard - ensuring every member has a smooth, supportive experience. You’ll also collaborate with our client success, marketing, and product teams to improve our processes and member experience.\nWhat You’ll Do\nSupport members via email, chat, and phone to resolve questions and help them understand their RxSaveCard benefits, plus occasionally support via video.\nGuide members through account setup, pharmacy savings, and payment card use\nDocument interactions and insights in our CRM (we use Zoho) to ensure accurate tracking and reporting\nAssist with coordination and reporting across teams - operations, product, and client success.\nHelp identify trends and opportunities to improve member experience.\nRepresent RxSaveCard with empathy, professionalism, and positivity.\nWhat We’re Looking For\nPrior customer-facing work experience (retail, call center, hospitality, etc.)\nExcellent written and verbal communication skills\nOutgoing and personable - you enjoy connecting with people.\nTech-savvy with comfort using spreadsheets, documents, and CRMs\nOrganized and detail-oriented, with project coordination or reporting experience\nPassionate about helping others and improving access to affordable care\nPromotion potential to take on increasing levels of responsibility\n Flexible schedule to ensure occasional requests outside traditional business hours (our busiest times at the 1st of each month)\nBachelor’s degree preferred, but we value equivalent experience.\nChicago-based or able to work from our Chicago location part of the week\nTeam Leadership\n3+ years in a customer/member support role similar to that at RxSaveCard\nClear ability to lead others as a role model, coach, and advocate\nHighly organized with the ability to be metrics-driven, focused on operational efficiency, and member-focused satisfaction\nTechnical and Organizational skills to design and maintain efficient processes and systems (CRM, case trackers, spreadsheets, etc)\n\nWhy RxSaveCard\nYou’ll join a purpose-driven team that’s rethinking how pharmacy benefits work. Every call you take and every member you help contributes directly to lowering healthcare costs for families across the country.\nWe believe in growth - for our mission and for our people. Show us what other skills you bring to the table, and we’ll help you grow into new opportunities as we continue to expand.\nHow to Apply\nIf you’re excited about making prescription drugs more affordable as part of a fast-paced and growing company, we’d love to hear from you! 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