Assistant, Rate Payment Management

Why Ryan?

• Competitive Compensation and Benefits
• Business Connectivity Reimbursement (Phone/Internet)
• Gym Membership or Equipment Reimbursement
• LinkedIn Learning Subscription
• Flexible Work Environment
• Tuition Reimbursement After One Year of Service
• Accelerated Career Path
• Award-Winning Culture & Community Outreach

Ryan is a leading global tax services and software provider, helping clients manage complex tax obligations while identifying opportunities to reduce costs and improve efficiencies. Recognised as one of the world's best workplaces, Ryan has been named to the Fortune 100 Best Companies to Work For® and continues to be recognised as one of the UK's Best Workplaces.

As our UK Property Tax practice continues to grow through new client acquisitions and an expanding portfolio, we are looking for a Rates Payment Specialist to join our high-performing team.

This role goes beyond processing payments. You will play a critical role in helping clients reduce Business Rates liabilities, identify savings opportunities, and deliver measurable value across complex property portfolios.

Working alongside surveyors, analysts, finance professionals, and local authorities, you will support the management of Business Rates payments for some of the UK's largest property investors, developers, occupiers, and corporate clients.

This is an excellent opportunity for someone with experience in Business Rates, Revenues, Property Tax, Finance Administration, or Payments who is looking to develop their career within a market-leading Property Tax practice.

Duties and responsibilities:

• Manage and process Business Rates payments on behalf of a diverse client portfolio.
• Review rates bills, notices, and assessments to ensure accuracy and compliance.

• Identify billing errors, overcharges, exemptions, reliefs, and savings opportunities.

• Proactively reduce client liabilities through detailed analysis and investigation.

• Schedule and process payments in line with client requirements and statutory deadlines.

• Reconcile payment accounts and maintain accurate, audit-ready records.

• Liaise with local authorities, clients, and internal stakeholders to resolve payment queries and discrepancies.

• Support the preparation of client reports and payment summaries.

• Maintain documentation in accordance with GDPR and company policies.

• Collaborate with surveyors and analysts to support appeals, relief applications, and mitigation strategies.

• Take ownership of your workload and contribute to revenue generation through the identification and delivery of client savings.

• Support continuous improvement initiatives across payment processes, systems, and controls.

Education and Experience:

• Experience in Business Rates, Property Tax, Revenues, Payments, Finance Administration, or a related field.

• Strong analytical and problem-solving skills.

• Excellent attention to detail and accuracy.

• Ability to manage multiple priorities and deadlines in a fast-paced environment.

• Strong communication and stakeholder management skills.

• Proficiency in Microsoft Excel and other financial systems.

• A proactive approach with accountability for outcomes and client service delivery.

Preferred but not essential experience:

• Experience within a Local Authority Revenues Team.

• Knowledge of UK Business Rates (NNDR) legislation and billing processes.

• Experience working within a Property Tax consultancy, surveying practice, or corporate rates environment.

• Understanding of rating assessments, reliefs, exemptions, and local authority billing processes.

• Experience managing large property portfolios or payment programmes.