{"id":1313664,"url":"https://alion.io/job/ryan-client-renewals-executive","title":"Client Renewals Executive","company":{"id":1853398,"name":"Ryan","domain":"ryan.com","url":"https://alion.io/company/ryan-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"HR","role_family":"HR","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manchester, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":79000,"period":"year","method":"role_country_seniority_unknown","sample_n":230},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LinkedIn","optional":false}],"status":"live","first_seen_at":"2026-09-17T00:00:00Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-10-01T02:56:53Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Why Ryan?\nCompetitive Compensation and Benefits\nBusiness Connectivity Reimbursement (Phone/Internet)\nGym Membership or Equipment Reimbursement\nLinkedIn Learning Subscription\nFlexible Work Environment\nTuition Reimbursement After One Year of Service\nAccelerated Career Path\nAward-Winning Culture & Community Outreach\nWe are seeking a proactive and client-focused Client Renewals Executive, known internally as a Client Development Associate to support the full client lifecycle from onboarding new clients to managing renewals and identifying growth opportunities.\nThis role combines relationship management, operational coordination, and commercial awareness. You will play a key part in ensuring clients experience a smooth onboarding process, remain engaged throughout the service cycle, and are well-supported at renewal.\nThis is a KPI-driven role suited to someone who thrives in a fast-paced environment, is adaptable to change, and is confident communicating with clients via phone, email, and virtual meetings. Full industry training will be provided.\nThis position is based Salford, M50\nDuties and Responsibilities:\nClient Onboarding and Engagement\nProactively contact new and existing clients via outbound calls, email, and virtual meetings\nBuild strong early-stage relationships and create a positive first impression\nClearly explain onboarding steps, required documentation, and service processes\nEnsure a smooth and efficient transition to internal delivery teams\n\nDocumentation and Process Management\nGather, track, and verify all required client documentation (e.g., leases, accounts, rent details, operational data)\nEnsure information is complete and accurate before handover\nMaintain high-quality record-keeping and update CRM systems in real time\nMonitor progress to minimise onboarding delays Ongoing Client Management s Renewals\nMaintain regular contact with clients throughout the service cycle\nTrack contract timelines and support renewal conversations\nReinforce the value delivered and address questions or concerns\nSupport retention by ensuring clients understand outcomes and next steps\nIdentify re-engagement opportunities where appropriate\nRevenue Growth and Service Expansion\nIdentify opportunities to introduce additional services, including:\nLease Consultancy\nContract Renewal Services\nAdditional Property Reviews\nPosition services in a consultative, client-centric manner\nCollaborate with senior team members to convert growth opportunities\nEducation and Experience:\nStrong communication skills (phone, email, virtual meetings)\nHighly organised with strong attention to detail\nComfortable working to KPIs and performance targets\nAbility to manage multiple clients and priorities\nConfident handling client queries and managing expectations\nQuick to learn and adaptable to new systems and processes\nBackground in onboarding, account management, renewals, or sales support","description_format":"text","description_chars":2898,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Growth opportunities","Gym membership"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Tax Advisory & Preparation"],"lifecycle":[{"event":"open","at":"2026-09-26T17:47:25Z"}],"liveness":{"score":69,"band":"ok","label":"Likely open","p_open":1,"p_active":0.771,"p_room":0.9,"age_days":14,"expected_fill_days":40,"reasons":["conf:2","velocity","win:mid","comp:brand"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/ryan-client-renewals-executive","json_url":"https://alion.io/job/ryan-client-renewals-executive.json","meta":{"generated_at":"2026-10-01T09:58:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":921,"day_limit":5000,"remaining_today":4079,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}