{"id":1313652,"url":"https://alion.io/job/ryan-configuration-manager-enterprise-technology-operations","title":"Configuration Manager, Enterprise Technology Operations","company":{"id":1853398,"name":"Ryan","domain":"ryan.com","url":"https://alion.io/company/ryan-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"HR","role_family":"HR","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":47000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1521},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Project","optional":false},{"name":"Outlook","optional":false},{"name":"Power BI","optional":false},{"name":"ITSM","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-09-21T00:00:00Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-09-27T17:51:49Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Why Ryan?\nGlobal Award-Winning Culture\n\nFlexible Work Environment\n\nGenerous Paid Time Off\n\nWorld-Class Benefits and Compensation\n\nRapid Growth Opportunities\n\nCompany Sponsored Two-Way Transportation\n\nExponential Career Growth\n\nThe Configuration Manager, Enterprise Technology Operations is responsible for designing, implementing, and sustaining the enterprise Configuration Management operating model to ensure the CMDB is complete, accurate, and trusted across the organization. This role owns CMDB process, governance, data quality, and execution, while partnering with the Ivanti platform administration team, which retains responsibility for the underlying tool configuration and technical maintenance.The initial emphasis of the role is on standing up the Configuration Management framework, defining standards and lifecycle controls, and establishing governance cadences. Once foundational processes and baselines are in place, the role shifts toward ongoing execution, data quality management, and continual improvement to support Incident, Problem, and Change Management.\nDuties and responsibilities, as they align to Ryan’s Key Results\nPeople:\nPartner with technology, infrastructure, application, and service owners to define CI ownership, data responsibilities, and update expectations.\n\nDesign and deliver education and enablement to ensure CMDB standards and processes are understood and consistently followed.\n\nFacilitate CMDB governance forums, certification cycles, and data quality review sessions.\n\nAct as a trusted operational partner to Incident, Problem, and Change teams, ensuring the CMDB supports execution rather than becoming a compliance exercise.\n\nClient:\nEnsure CMDB data enables accurate impact assessment, root cause analysis, and change risk evaluation.\n\nProvide confidence to business and IT leaders that CMDB data is reliable during major incidents and high-risk changes.\n\nTranslate CMDB health, coverage, and data quality metrics into clear, actionable insights for stakeholders.\n\nValue:\nDesign and implement the enterprise Configuration Management framework, including CI classes, relationships, lifecycle states, ownership models, and data standards.\n\nDefine and operationalize CMDB population and maintenance processes, including onboarding, updates, validations, audits, and exception handling.\n\nEstablish and operate governance cadences to certify accuracy, drive remediation, and track corrective actions.\n\nExecute ongoing CMDB data quality management, coordinating remediation with CI owners and service teams.\n\nBuild and maintain dashboards and KPIs measuring CMDB accuracy, completeness, timeliness, and coverage.\n\nPartner closely with the Ivanti administration team to align operational requirements with platform capabilities and constraints.\n\nEnsure the CMDB is fit-for-purpose to support Incident, Problem, and Change Management workflows and reporting.\n\nSupport audit readiness by documenting configuration management controls, maintaining evidence, and ensuring adherence to standards.\n\nEducation and Experience:\nBachelor’s degree in Information Technology, Information Systems, Business, or a related field.\n\n6-8+ years of experience in configuration management, service management, IT operations, or operational data governance.\n\nDemonstrated experience designing and operating CMDB or Configuration Management practices.\n\nExperience supporting or enabling Incident, Problem, and Change Management processes.\n\nComputer Skills:\nProficiency in Microsoft Project, Word, Excel, PowerPoint, Outlook, and web-based research required.\n\nFamiliarity with operational reporting tools such as Power BI or Tableau preferred.\n\nRequired Skills:\nStrong process design and documentation skills.\n\nHands-on experience managing operational data quality and governance.\n\nAbility to build, analyze, and communicate operational metrics and dashboards.\n\nHigh attention to detail with a strong bias toward execution and follow-through.\n\nAbility to influence CI owners and service teams without direct authority.\n\nPreferred Skills:\nExperience working with ITSM platforms (Ivanti preferred; ServiceNow or similar acceptable).\n\nCertificates and Licenses:\nValid Drivers License required.\n\nSupervisory Responsibilities:\nThe Configuration Manager coordinates across CI owners, service teams, and platform administrators to drive outcomes and ensure CMDB integrity. This role is a senior individual contributor position and does not currently have direct people management responsibilities. As the CMDB becomes established and operationally mature, this role may assume people management responsibilities for Configuration Analysts to support ongoing execution and scale.\nWork Environment:\nStandard indoor working environment.\n\nOccasional long periods of sitting while working at a computer.\n\nMust be able to lift, carry, push, or pull up to 30 lbs.\n\nPosition requires regular interaction with employees at all levels of the Firm and external auditors or vendors as necessary.\n\nEqual Opportunity Employer: disability/veteran","description_format":"text","description_chars":5046,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Tax Advisory & Preparation"],"lifecycle":[{"event":"open","at":"2026-09-26T17:47:25Z"}],"liveness":{"score":87,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.875,"p_room":1,"age_days":6,"expected_fill_days":30,"reasons":["conf:2","velocity","win:early","comp:brand"],"computed_at":"2026-09-27T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/ryan-configuration-manager-enterprise-technology-operations","json_url":"https://alion.io/job/ryan-configuration-manager-enterprise-technology-operations.json","meta":{"generated_at":"2026-09-28T00:13:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":39,"day_limit":5000,"remaining_today":4961,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}