Director, Product Owner, Salesforce

Why Ryan?

• Hybrid Work Options

• Award-Winning Culture

• Generous Personal Time Off (PTO) Benefits

• 14-Weeks of 100% Paid Leave for New Parents (Adoption Included)

• Monthly Gym Membership Reimbursement OR Gym Equipment Reimbursement

• Benefits Eligibility Effective Day One

• 401K with Employer Match

• Tuition Reimbursement After One Year of Service

• Fertility Assistance Program

• Four-Week Company-Paid Sabbatical Eligibility After Five Years of Service

This is a hybrid role out of our Plano, TX office.

Duties and responsibilities, as they align to Ryan’s Key Results

People:

• Drive an integrated team member experience for all personae across the Salesforce ecosystem in alignment with corporate strategic objectives
• Partner with internal stakeholders to gather requirements and prioritize enhancements
• Act as voice of the end-user maintaining a deep understanding of team member feedback ensuring outstanding solutions are delivered
• Lead a high-performing team with a focus on fostering a positive team member experience, promoting collaboration, innovation, and continuous improvement.
• Work closely with the Salesforce Architecture team within IT
• Drive user adoption through collaboration with the training team
• Provide feedback on work-in-progress, clarify requirements and contribute to removing roadblocks or impediments

Client:

• Drive an integrated client experience for all personae across the Salesforce ecosystem in alignment with corporate strategic objectives
• Act as voice of the end-user maintaining a deep understanding of client and prospect feedback ensuring outstanding solutions are delivered
• Communicates and champions product benefits to executive management, practice leaders and other stakeholders

Valu e:

• Own and evolve the Salesforce product roadmap, aligning with business goals and user needs across global teams (e.g., Executive, Service Delivery, Global Shared Services, tax.com)
• In conjunction with the Salesforce technical team, lead and manage the successful delivery of enhancements as defined in sprint and release planning and meeting or exceeding defined success criteria
• Translate business needs into clear user stories, epics, and acceptance criteria for development team
• Work directly with executive management, practice leaders and other stakeholders to prioritize the backlog to meet Ryan’s tactical and strategic goals
• Collaborate with the technical and functional delivery teams grooming the product backlog and planning release management
• Ensure all Salesforce solutions maintain data integrity by recognizing established systems of record and collaborating with the appropriate product management teams
• Oversee change management, training requirements and communication plans
• Oversee the governance process for Salesforce changes, ensuring compliance, scalability, and alignment with enterprise architecture
• Stay current on Salesforce releases, features, and best practices to guide innovation
• Monitor platform performance, user feedback, and analytics to inform continuous improvement

Education and Experience:

• Bachelor’s and/or Master’s Degree in a related field
• 8-10 or more years of Product Management experience or equivalent combination of education and experience.
• At least 5-7 years as a Salesforce Product Owner in a complex, global environment
• Experience with Salesforce Unlimited Edition, Data Cloud, or Agentforce preferred

Additional Required Skills and Experience:

• Thorough knowledge of Agile approaches (e.g., DAD, SAFe, Kanban) and Salesforce governance frameworks
• Demonstrates expertise creating and maintaining User Stories, Product Backlogs and Product Roadmaps
• Demonstrates ability to balance the delivery of projects against the realities of limited resources using problem solving, project management and creative resourcefulness
• Demonstrates ability to facilitate verbal and written communications across all levels of an organization in both an individual and group setting
• Exhibits expert presence being comfortable delivering and defending analyses and recommendations to management and stakeholders
• Deals well with ambiguity and intensity and thrives in a fast-paced environment driven by senior leadership requests and evolving needs

Computer Skills:

• To perform this job successfully, an individual must have advanced skills in Microsoft® Word, Excel, Access, PowerPoint, Outlook, and Internet navigation and research.

Certificates and Licenses:

Valid driver’s license required. Salesforce certifications (e.g., Salesforce Administrator, Advanced Administrator, or Product Owner credentials) are preferred.

Supervisory Responsibilities:

This position supervises Salesforce product team members in the Global Clients and Markets practice and carries out supervisory responsibilities in accordance with the Firm's policies and applicable laws.

Work Environment:

• Standard indoor working environment.
• Occasional long periods of sitting while working at computer.
• Must be able to lift, carry, push, or pull up to 30 lbs.
• Position requires regular interaction with employees at all levels of the Firm, clients, and interface with external vendors as necessary.
• Independent travel requirement: 10%.

Equal Opportunity Employer: disability/veteran