{"id":2099335,"url":"https://alion.io/job/ryan-enterprise-account-manager","title":"Enterprise Account Manager","company":{"id":1853398,"name":"Ryan","domain":"ryan.com","url":"https://alion.io/company/ryan-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manchester, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":100000,"period":"year","method":"role_country_seniority_unknown","sample_n":552},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LinkedIn","optional":false}],"status":"live","first_seen_at":"2026-10-08T17:49:51Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-25T11:44:38Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"Why Ryan?\nCompetitive Compensation and Benefits\nBusiness Connectivity Reimbursement (Phone/Internet)\nGym Membership or Equipment Reimbursement\nLinkedIn Learning Subscription\nFlexible Work Environment\nTuition Reimbursement After One Year of Service\nAccelerated Career Path\nAward-Winning Culture & Community Outreach\nThe Account Manager will manage and grow relationships with enterprise customers, acting as a trusted point of contact and ensuring customers receive a consistently high standard of service. The role will focus on customer retention, commercial growth, account development and the successful delivery of agreed solutions.\nWorking as part of the Enterprise team, the Account Manager will collaborate closely with internal stakeholders to understand customer needs, resolve issues, identify opportunities and contribute to the achievement of team and business objectives.\nKey responsibilities\nManage a portfolio of enterprise customer accounts, developing strong and lasting relationships with key contacts and decision-makers.\nAct as the primary day-to-day contact for assigned customers.\nDevelop a clear understanding of each customer’s organisation, priorities, challenges and commercial objectives.\nCreate and maintain account plans covering customer engagement, retention, growth opportunities and agreed actions.\nProactively identify opportunities to expand existing relationships through additional services, solutions or areas of support.\nSupport the achievement of revenue, retention, margin and customer satisfaction targets.\nPrepare and deliver customer meetings, business reviews, proposals and presentations.\nCoordinate internal teams to ensure customer requirements are understood and delivered effectively.\nMonitor account activity, service performance, risks and outstanding actions, escalating issues promptly when required.\nManage customer communications professionally and ensure commitments are followed through.\nMaintain accurate and up-to-date records in the relevant CRM and business systems.\nWork with colleagues across sales, operations, finance, delivery and support functions to resolve customer queries and improve the customer experience.\nSupport contract renewals, commercial negotiations and pricing discussions in line with company processes.\nGather customer feedback and share market, competitor and customer insight with the wider business.\nContribute to continuous improvement across account management processes, systems and ways of working.\nComply with all company policies, procedures, legal requirements and relevant industry standards.\nUndertake other reasonable duties consistent with the role.\nKey measures of success\nCustomer retention and satisfaction.\nAchievement of account revenue and growth targets.\nQuality and accuracy of account plans, forecasts and records.\nTimely resolution of customer issues and actions.\nStrength and depth of customer relationships.\nSuccessful renewals, expansions and new opportunities within existing accounts.\nEffective collaboration with internal teams.\nConsistent delivery against agreed service and commercial commitments.\nExperience and qualifications\nEssential:\nExperience in account management, relationship management, sales or a comparable customer-facing commercial role.\nExperience managing business or enterprise customers.\nStrong commercial awareness and understanding of customer value.\nDemonstrable ability to build trusted relationships with stakeholders at different levels.\nExperience preparing for and leading customer meetings or business reviews.\nStrong organisational skills and the ability to manage multiple accounts, priorities and deadlines.\nExcellent written and verbal communication skills.\nAbility to work collaboratively across multiple internal teams.\nConfident using CRM systems and standard business software.\nDesirable:\nExperience managing complex, high-value or strategically important accounts.\nExperience supporting contract renewals, tenders or commercial negotiations.\nRelevant professional, commercial or industry qualification.\nPersonal attributes\nCustomer-focused and committed to delivering a high-quality experience.\nCommercially minded and able to identify opportunities for growth.\nProactive, accountable and comfortable taking ownership.\nProfessional, credible and confident when working with senior stakeholders.\nResilient and capable of managing challenging conversations.\nWell organised, detail-focused and reliable.\nCollaborative and willing to support wider team objectives.\nCurious, adaptable and committed to continuous improvement.\nAble to exercise sound judgement and escalate issues appropriately.\nWorking relationships\nInternal:\nEnterprise Team Manager\nEnterprise sales and account management colleagues\nOperations and service delivery teams\nFinance and commercial teams\nProduct, technical or specialist teams\nSenior leadership and support functions\nExternal:\nCustomer contacts and decision-makers\nStrategic partners and suppliers, where relevant\nRole boundaries\nThe Account Manager is responsible for the day-to-day management and development of assigned customer accounts. The role does not carry direct line-management responsibility unless specifically agreed. Strategic, high-risk or commercially sensitive matters should be escalated to the Enterprise Team Manager or relevant senior stakeholder.","description_format":"text","description_chars":5348,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Growth opportunities","Gym membership"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Tax Advisory & Preparation"],"lifecycle":[{"event":"open","at":"2026-10-08T17:49:51Z"}],"visa":[],"liveness":{"score":67,"band":"ok","label":"Likely open","p_open":1,"p_active":0.744,"p_room":0.9,"age_days":17,"expected_fill_days":26,"reasons":["conf:18","velocity","win:mid","comp:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/ryan-enterprise-account-manager","json_url":"https://alion.io/job/ryan-enterprise-account-manager.json","meta":{"generated_at":"2026-10-26T12:16:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16703,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1853398},"rest":"https://alion.io/mcp/rest/get_company?id=1853398"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fryan-enterprise-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fryan-enterprise-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fryan-enterprise-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ryan-enterprise-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fryan-enterprise-account-manager"}]}