{"id":1313866,"url":"https://alion.io/job/ryan-receptionist-and-office-support-services","title":"Receptionist and Office Support Services","company":{"id":1853398,"name":"Ryan","domain":"ryan.com","url":"https://alion.io/company/ryan-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Plano, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":61000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1107},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true},{"name":"Outlook","optional":true}],"status":"live","first_seen_at":"2026-08-18T00:00:00Z","employer_posted_date":"2026-08-18","last_verified_at":"2026-09-27T03:44:31Z","board_verified":true,"closed_at":null,"days_open":40,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":40},"description":"Why Ryan?\nHybrid Work Options\n\nAward-Winning Culture\n\nGenerous Personal Time Off (PTO) Benefits\n\n14-Weeks of 100% Paid Leave for New Parents (Adoption Included)\n\nMonthly Gym Membership Reimbursement OR Gym Equipment Reimbursement\n\nBenefits Eligibility Effective Day One\n\n401K with Employer Match\n\nTuition Reimbursement After One Year of Service\n\nFertility Assistance Program\n\nFour-Week Company-Paid Sabbatical Eligibility After Five Years of Service\n\nThis highly-visible role aids Firm customers, employees and offices with phone reception and office security support. The first point-of-contact with clients and guests, this position maintains a professional and positive attitude with a high level of clarity in communications. This position greets visitors and provides information or refers inquiries as necessary. This role handles daily monitoring of security access control software for issues, concerns, and confirmation of successful operation. This role is responsible for helping to ensure the organization is safe and secure. Core office hours range from 7:00 am to 6:00 pm, Monday through Friday.Please note, this position requires you to be in office 5 days a week with flexibility to staff both our Plano - Legacy West & Galleria offices. Compensation for this role will be around $20-$21hr.\nDuties and Responsibilities aligned with Key Results:\nPeople:\nAssists with training and mentoring new receptionists.\nResolves complaints in a calm and professional manner, escalating to the applicable department or team when required. \nProvide guests, and employees with general administrative assistance.\nSupports department leaders with various administration tasks.\nProvides backup to Office Services staff.\nAssists IT and People Group with employee on-boarding and off-boarding activities.\nClient:\nOperates multi-line phone system and answer/transfer calls for global offices in a timely and very professional manner.\nDetermines purpose of call and routes to appropriate personnel or department.\nMaintains office security and logs all guests, vendors, and contractors, and issues visitor and employee temporary badges.\nPerforms remote resets on security access systems for all offices, when necessary.\nResponsible for troubleshooting and correcting any badge issues in a timely manner.\nMonitors surveillance equipment and escalates any observed suspicious activity or issues to management personnel and/or security vendor to resolve.\nHandles badge creation, replacement, deactivation, security access, and reclamation.\nMonitors RightFax Folder and route faxes via email to the determined recipient.\nValue:\nManages after-hour general voicemail account and forward messages as necessary.\nReceives courier deliveries and notifies recipient or mail room for pickup.\nSecurity alarm reviews, acknowledgement and clearing.\nRegular status check of security equipment through access control software.\nManages employee parking records, assignments, and requests, validates guest parking.\nConducts quarterly parking audits to ensure accuracy.\nRuns monthly badge access reports for department leaders.\nEnsures main floor kitchens, lobbies, and reception areas are tidy and stocked, as needed.\nProvide support for special projects.\nOther duties as assigned.\nEducation and Experience:\nHigh school diploma or general education degree (G.E.D.) required. Some college education is highly preferable. Minimum 1 year of experience in a receptionist or customer service professional role with high call volume; professional corporate environment is a plus.\nExperience operating a multi-line phone system in a corporate environment a plus. \nMust be able to work in a fast-paced, professional working environment, working under pressure and maintaining composure; must be task oriented, a self-starter, and capable of working independently.\nDemonstrated ability to maintain confidentiality and effectively handle highly sensitive information with sound judgment, tact, and discretion.\nPossess strong attention to detail and accuracy.\nAbility to organize and prioritize work assignments and meet deadlines.\nDemonstrated proficiency in the use of standard software applications.\nDemonstrated ability to work effectively with a diverse group of professionals.\nExcellent customer service skills with proven ability to build rapport with clients in a professional, likable and approachable manner. \nExceptional self-presentation, outgoing and confident with a highly polished and professional manner including dress.\nExcellent attention to detail and the ability to multi-task.\nComputer Skills:\nTo perform this job successfully, an individual must be competent and proficient in Microsoft Office including Outlook calendaring and room management, Power Point, Excel and Word, with the ability to learn and be proficient in additional software platforms.\nCertificates and Licenses:\nValid driver’s license required.\nSupervisory Responsibilities:\nThis position has no supervisory responsibilities.\nWork Environment:\nStandard indoor working environment.\nRegularly required to sit for extended periods of time with daily telephone interaction.\nPosition requires regular interaction with employees at all levels of the Firm and interface with customers and external vendors as necessary.\nEqual Opportunity Employer: disability/veteran","description_format":"text","description_chars":5312,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Gym membership","Hybrid work"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Tax Advisory & Preparation"],"lifecycle":[{"event":"open","at":"2026-09-26T17:47:25Z"}],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.533,"p_room":0.28,"age_days":40,"expected_fill_days":20,"reasons":["conf:1","win:tail","crowd:junior,brand"],"computed_at":"2026-09-27T05:31:49Z"},"pay":null,"html_url":"https://alion.io/job/ryan-receptionist-and-office-support-services","json_url":"https://alion.io/job/ryan-receptionist-and-office-support-services.json","meta":{"generated_at":"2026-09-27T05:31:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4854,"day_limit":5000,"remaining_today":146,"minute_limit":60,"resets_at":"2026-09-28T00:00:00Z"}}}