{"id":1313772,"url":"https://alion.io/job/ryan-senior-systems-administrator-it-applications","title":"Senior Systems Administrator, IT Applications","company":{"id":1853398,"name":"Ryan","domain":"ryan.com","url":"https://alion.io/company/ryan-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-10-13T05:45:00Z"}},"role":"DevOps","role_family":"DevOps","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16500,"max_usd":35000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":38},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure DevOps","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Java","optional":false},{"name":"Jira","optional":false},{"name":"ServiceNow","optional":false},{"name":"Azure","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-09-07T00:00:00Z","employer_posted_date":"2026-09-07","last_verified_at":"2026-10-13T21:29:23Z","board_verified":true,"closed_at":null,"days_open":36,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":36},"description":"Why Ryan?\nGlobal Award-Winning Culture\n\nFlexible Work Environment\n\nGenerous Paid Time Off\n\nWorld-Class Benefits and Compensation\n\nRapid Growth Opportunities\n\nCompany Sponsored Two-Way Transportation\n\nExponential Career Growth\n\nThe Senior Systems Administrator, ITSM, analyzes business requirements and delivers optimal solutions using ITSM best practices and tools, including the Ivanti suite. This role is critical in ensuring ITSM processes are effectively implemented, aligned with business goals, and adhere to ITIL frameworks and internal Standards. The Senior Systems Analyst will lead ITSM-related projects, maintain the health and functionality of ITSM applications, and coordinate across IT and business teams to drive operational excellence.Duties and responsibilities, as they align to Ryan’s Key Results\nPeople:\nWorks closely with the IT and functional teams and serves as Ivanti SMEs to ensure the Ivanti products are integrated with other IT systems.\nCollaborates with stakeholders and Product Owners to translate functional requirements into development stories.\nWorks closely with team members and business owners/SMEs to define features and user stories, ensuring alignment with ITIL and Internal standards.\nPartners with IT Architecture and Infrastructure teams to evaluate and test new ITSM tools, modules, and integrations.\nEngages QA/UAT teams to develop comprehensive test plans to validate ITSM functionality and business outcomes.\nTrains and mentors JR Developers and technical teams on ITSM system functionality and workflows.\nClient:\nPerforms implementation, administration, and configuration with Ivanti Neurons for the ITSM application suite.\nPerforms administration and configuration with Ivanti Xtraction for the ITSM reporting suite.\nDevelops and maintains ITSM documentation, including process workflows, knowledge articles, standards, and functional specifications.\nProvides guidance and leadership on the ITSM platforms' capabilities and features.\nProvides training and support to end-users on Ivanti products.\nMaintains vendor relations for troubleshooting, support, and system enhancements and upgrades.\nServes as point of escalation for Jr Developers, Troubleshoots and resolves Ivanti-related issues, and when necessary works with vendors to resolve product defects.\nManage users, groups, roles, and access controls in alignment with security and governance standards\nTroubleshoot platform and application issues, identifying root cause and implementing corrective actions\nValue:\nSupports the continuous improvement of ITSM processes, including Incident, Problem, Change, Service Request, and Knowledge Management.\nDevelops detailed use cases and process flows to support ITSM initiatives.\nOversees the ITSM Operational backlog, prioritizes tasks and Incidents.\nMonitors ITSM application efficiency and drives resolutions for performance or operational issues.\nFollows departmental processes, including but not limited to on-call, project prioritization, status reports, security, documentation, change control, and time tracking.\nPerforms other duties as assigned.\nEducation and Experience:\nBachelor’s degree in a relevant field and/or equivalent experience/training from an accredited college or university.\n5+ years of experience as an ITSM Analyst, Application/Business System Analyst, or in a similar role.\nProven experience with ITSM platforms, including Ivanti (preferred) or similar solutions (e.g., ServiceNow, Cherwell, BMC).\nStrong understanding of ITIL frameworks and best practices. ITIL certification preferred.\nExperience designing and implementing ITSM processes (Incident, Problem, Change, etc.).\nExperience designing and implementing ITAM processes (CMBD, Assets, Discovery, etc.).\nFamiliarity with project management methodologies and tools; PMP or equivalent certification a plus.\nExperience designing and implementing integrations with 3-parity tools, using various methods, Webhooks, APIs, or IPaaS.\nEffective verbal and written communication skills and the ability to communicate with business partners and other IT staff\nProblem-solving skills sufficient to perform research and recommend a proposed solution to problems.\nTechnical Skills:\nProficiency in ITSM Low-Code applications and modules, including configuration and customization.\nIntermediate to advanced knowledge of the Ivanti Java expression editor.\nIntermediate to advanced knowledge of Microsoft Word, Excel, PowerPoint, and DevOps tools like Azure DevOps or Jira.\nStrong analytical and problem-solving skills with experience translating business requirements into technical solutions.\nUnderstanding of database management and reporting tools for ITSM platforms.\nIntermediate to advanced knowledge of Java code or Ivanti Web Service Connection is a plus.\nUnderstanding of SQL databases and SQL queries is a plus.\nCertificates and Licenses:\nITIL Foundation Certification required; advanced ITIL certifications preferred.\nRelevant certifications in ITSM tools (e.g., Ivanti, ServiceNow) are a plus.\nWork Environment:\nWork environments may differ based on job functions and location.\nWork is subject to schedule changes and/or variable work hours.\nStandard indoor office environment.\nLong periods of sitting while working at a computer.\nOccasional long periods of standing.\nPosition requires regular interaction with employees and vendors both in person and via e-mail and telephone.\nEqual Opportunity Employer: disability/veteran","description_format":"text","description_chars":5452,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Tax Advisory & Preparation"],"lifecycle":[{"event":"open","at":"2026-09-26T17:47:25Z"}],"visa":[],"liveness":{"score":38,"band":"fade","label":"Fading","p_open":1,"p_active":0.698,"p_room":0.55,"age_days":36,"expected_fill_days":29,"reasons":["conf:2","velocity","win:tail","comp:brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/ryan-senior-systems-administrator-it-applications","json_url":"https://alion.io/job/ryan-senior-systems-administrator-it-applications.json","meta":{"generated_at":"2026-10-13T23:04:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":35179,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1853398},"rest":"https://alion.io/mcp/rest/get_company?id=1853398"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fryan-senior-systems-administrator-it-applications"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fryan-senior-systems-administrator-it-applications"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fryan-senior-systems-administrator-it-applications"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ryan-senior-systems-administrator-it-applications\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fryan-senior-systems-administrator-it-applications"}]}